4.3.2

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BackupAgent Management Console 4.3.2

Administrator Manual

1. Product information

Product: BackupAgent Management Console

Version: 4.3.2

2. Benefits

The Management Console allows you to manage accounts and backups. It serves the Online

Backup Clients. It contains the following functionality by default:

 Easy and automatic account management

 Quick and logical insight in backup account status

 Very extended Private Label options

 Full and effortless integration with sales and back-office activities

 Easy direct and indirect distribution of private labeled or co-branded backup services

3. Features

The BackupAgent Management Console has several features. The application is a web

application and offers:

 Web-based management interface

 High data security

 SSL connection (HTTPS)

 Storage of encrypted data with AES 256 Bits

 Distribution of accounts through co-branded or private labeled Groups (can be resellers)

 Multiple storage locations

Summary of content (33 pages)

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BackupAgent Management Console 4.3.2 Administrator Manual 1. Product information Product: BackupAgent Management Console Version: 4.3.2 2. Benefits The Management Console allows you to manage accounts and backups. It serves the Online Backup Clients.
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 Web-based access for end-users to browse and download their files  Trial accounts with automatic removal  Freemium accounts The BackupAgent Management Console is fully configurable. All settings, texts and graphical appearances can be changed:  Email communication is fully configurable for every email  Management Console appearance can be changed  Support links, download links and registration links can be changed 4.
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4.1 Administrators If you log in, a dashboard will appear to give a quick overview of the end-users’ backup and restore status. In the right top corner a drop down menu offers all possible languages for the MC. You can easily switch between languages. In general the Administrator MC has 7 menus:  Home (dashboard)  User management  Group management  Server  License  Support  Logout Each menu item will be described in the following paragraphs. 4.
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The user tab shows:  The user name of the account  The user profile (license type)  Account size  Status  Usage  Client version (version of the Backup Client the user uses)  Last backup  Last restore The accounts are sorted by their username. You can click on any column to sort the accounts in another way. If you click on the “+” left of the username, you can view the status of the last five backups.
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The difference between 'My accounts' and 'All accounts' is that 'My accounts' will show all accounts directly under the Administrator, while 'All accounts' will also show accounts in all Groups. It is possible to show accounts per group as well. Besides this, you can also choose to show only the accounts that have been active the last seven days, or new accounts that have been added the last seven days. Groups The system can also support Groups for managing user accounts.
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There are three search options for finding user:  Search on user information  Search on Group  Search on account date User information To search on user information use the top left drop down menu. It offers multiple fields to search on:  User name  First name  Last name  Email  Account type  Storage location  Company Fill in part of the name or description to look for all user accounts that contain part of the text. (e.g.
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If you found a specific user, you can click on the user name to view all details of the account. You can also delete multiple accounts, remove user data, recalculate usage, deactivate or clean corrupted files by checking the checkboxes on the left of the data grid. If an account is checked the extra available actions will appear: You can select all the accounts on the screen, by checking the top box. You can then select an action to execute.
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To add a user, you must set user info and account info.
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 Account type: An amount of data to reserve for the user  User profile: Can be a Workstation or a Server user  Maximum bandwidth: A limitation to the maximum upload speed can be set  Storage location: The storage location to store the files  Active: Activates the account if checked  Restore active: Allows the user to restore data  Enable auto remove: Sets date on which the account expires and will be removed  Send act.
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 Personal  Reports  Account history  Client logs Personal In this tab you can change the personal information of the user, change user account type, reset user password and remove the user. You can also manually deactivate the account or deactivate the restore option in the client for the account. Do not forget to confirm your action by clicking the ‘Update’ button at the bottom.
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Account history In this tab you can see when the user account has been modified and by whom. Client logs Here you can view all client logs which are made after backup or restore. This covers all functionality for managing users as an Administrator. 4.4 Group Management Next to users, the system offers you to define groups that can distribute user accounts.
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Note: It is also possible to add a subgroup for an existing group. By default you will be able to create up to 3 levels deep of nesting of subgroups. This can be done by enabling the option ‘Allow sub group management’ when creating a group. 4.4.1 Find Groups Find Groups will offer a page similar to 'Find users'. It has fewer options, since the account of a Group contains less information: There is only one drop down box to define search options.
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Click on the ‘User name’ to change information of a specific Group. You will be able to change the Group information as well as Group Restrictions and Additional information. If the Group is a Private Label group, you also have the possibility to edit some Private Label options. 4.4.2 Add Group Next to finding Groups it is possible to add new Groups to the system. These Groups can create and manage their own backup accounts. Click on ‘Add Group’ in the ‘Group management’ menu.
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 Parent: Choose the parent the group will belong to.
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 Maximum storage (GB): Maximum of storage, in GB, the group can use to create new accounts. Note: Setting the restrictions to '-1' will indicate that the restriction has no limit.  Allow trial accounts: Here you can specify if the trial accounts are allowed.  Allow accounts upgrade: Here you can specify if the group is allowed to upgrade the users.  Allow accounts Downgrade: Here you can specify if the group is allowed to downgrade the users.
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 Storage locations: Check storage locations the Group can assign accounts to.  Default storage location: The default location which is assigned if a user registers at this Group.  User account upgrade: Specifies if users are allowed to upgrade their own accounts.  User account downgrade: Specifies if users are allowed to downgrade their own accounts.  From Email: The sender email address of the Group’s communication with users.  Max.
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 Home URL: The home URL to start from and which the user redirects to if he logs out. This can overrule the default.aspx page.  Service name: Service name of the backup service of the Group (e.g. ‘My Backup Service’) Click on ‘add’ after filling out all fields for a Group. The Group is added to the system: Note: In case the Group represents a reseller a combination of a customized style sheet, a different home and registration URL and a‘./Login.
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Server settings have four tab pages. Each tab page holds a category of settings. Server settings tab The server tab displays all server behaviour settings:  Usage logging: Allows the server to log all file transfers of users.  Max. backup reports: The total number of backup reports that are saved per user.  Max. use account for sending warning mail: When the limited percentage is reached or has passed, the user will receive a warning email.
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 Log error to the event log: This will log errors to the Windows Event log in case of serious problems accessing the database.  Show registration link: Enabling it will enable the registration link in the login page.  User can change password: Enabling it allows the user to change their own password.  User can change account information: Enabling it allows the user to change their own account information.
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You can change the settings of a storage location by clicking on ‘Edit’ or add a new storage location by clicking ‘Add storage location’. In both cases a detailed view of the storage location will appear. 4.5.2 UNC To add or change a storage location for UNC the following fields are available:  Storage name: Friendly name of the storage location.  Storage location: The actual path of the storage location (can be an UNC path).
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4.5.3 Windows Azure Windows Azure is used for storing data in the cloud. To add or change a storage location for Windows Azure the following fields are available:  Storage name: Friendly name of the storage location.  Storage account: The name of the storage path.  Account key: The key belonging to the Windows Azure cloud storage. Account tab The account tab allows you to specify all the available account types for users.
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To add a new account type, enter the amount of storage in MB or GB. If the storage must be specified per GB, change the drop down box from ‘MB’ to ‘GB’. Click on ‘Add’. The account type will appear in the right list box and is available immediately. To deactivate an account type: Select an account in the right list box. Click on ‘<<’. The account will move to the left list box and is no longer available. To activate an account type: Select an account in the left list box. Click on ‘>>’.
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 AccountsStatus: Sends an overview of the accounts and their status.  CheckASPNETVersion: Checks if the website is running on the correct .Net Framework version.  MonthlyOverview: Sends an overview of the account and license usage.  SendAccountExpiredMail: Sends a message to the users after their accounts have been expired and removed.  SendAccountWillExpireWarningMail: Sends an account expiration warning message to the users that have accounts that are about to expire.
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Server tab The first tab shows settings for directions and appearance in the server software. It consists mainly of URLs with alternative content.  Support URL: URL of the support page.  Terms URL: URL of terms and conditions of the provider of this online backup service.  Registration URL: URL where the user is directed to when clicking on the registration link of the Default.aspx or Login.aspx.  Logo: Upload a new logo image that replaces the BackupAgent® logo in the MC.
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Next to these server appearance settings the exact content of the emails sent by the system can be changed. Currently fourteen languages are supported: Dutch, English, French, Spanish, German, Italian, Danish, Polish, Hungarian, Portuguese, Romanian, Russian, Turkish and Japanese. There are eighteen types of emails in the systems that are sent to clients, administrators and Groups:  ForgotPassword: Sends the password to the requesting user by email.
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 AccountChanged: Sends a notification to the administrator and user when an account has been changed.  RegistrationNoActivation: Sends a registration email without an activation link, if the account was activated by the administrator.  NoBackupWarning: Sends a warning email to the user when no backup has been made by the user after set number of days.  AccountWillExpire: Sends a warning email that an account is about to expire.
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The view shows all email settings. You can change:  BCC: A BCC recipient of the sent email  Subject: The email subject  Content type: Either text or HTML  Email text: The content of the email. The content can contain escape fields which are replaced by user settings or settings of the parent Group/Administrator.
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 TotalSize  BackupSources  BackupUnavailableSources  NewFiles  NewFilesSize  PatchFiles  PatchFilesSize  UnchangedFiles  SkippedFiles  ChangedFiles  ChangedSize  UploadSize  SkippedFiles  NonExistentResources Note: These fields must be marked up with a $-field-$ escape construction. All field names are case sensitive. Click on ‘Update’ to save the changed email content. Click on ‘Cancel’ to cancel the change.
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Click on ‘Update’ to save the changed content. Click on ‘Cancel’ to cancel the change. Header and footer tab The MC can be wrapped by a custom header and footer. The tab shows the html-content for the header and the footer. The header and footer combination must contain a closing and matching HTML combination.
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The screenshot shows a correct format of the header and footer to show 'Hello' on top of the Management Console and retain the stylesheet from within the Management Console using the MC_HEAD_TAG. Click on ‘Update’ to save the changed content. Click on ‘Cancel’ to cancel. Stylesheet The Stylesheet tab allows you to change the look of the MC. Settings like color settings, text size settings, logo settings, etc. can be modified here.
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Note: The message will be shown in the Online Backup Client of all users. Also of the users that are assigned to a Group. 4.5.5 Change Password Click on ‘Change password’ to change the Administrator password. The password must be between 6 and 20 characters. Click on ‘Update’ to save the changed content. Click on ‘Cancel’ to cancel the change. 4.5.6 Event Viewer Open the Event Viewer to look up unexpected errors with backup accounts. Click on the ‘+’ sign in front of the error to view details.
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Note: In case of unexpected errors you can contact our support department throughhttp://support.backupagent.com and send the error message for explanation or bug fixing. 4.6 License This page manages your license. The page will open by showing the currently installed license: The license can be updated by clicking on the ‘License upgrade’ tab. This tab offers a field to insert (copy-paste) an encrypted license provided by BackupAgent BV.
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Click on ‘Update’ to update the license. Note: If the domain name for the provided license does not match the domain name of the machine, you will get a warning that the DNS/IP address from the license does not resolve into a local IP address. 4.7 Other options Furthermore the MC menu offers three more options for the Administrator:  Support: Will open a browser directed to http://support.backupagent.com.  Log out: Will log you out and redirect to the home page.