4.2.1

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BackupAgent Management Console 4.2.1 Group

Manual

1. Product Information

Product: BackupAgent Management Console

Version: 4.2.1

2. Benefits

The Management Console allows you to manage accounts and backups. It serves the Online

Backup Clients. It contains the following functionality by default:

 Easy and automatic account management

 Quick and logical insight in backup account status

 Extended Private Label options

 Full and effortless integration with sales and back-office activities

 Easy direct and indirect distribution of private labeled or co-branded backup services

3. Features

The BackupAgent Management Console has several features. The application is a web

application and offers:

 Web-based management interface

 Incremental data traffic.

 High data security

 SSL connection (HTTPS)

 Storage of encrypted data with AES 128 and 256 Bits

 Distribution of accounts through co-branded or private labeled Groups (can be resellers)

Summary of content (24 pages)

PAGE 1
BackupAgent Management Console 4.2.1 Group Manual 1. Product Information Product: BackupAgent Management Console Version: 4.2.1 2. Benefits The Management Console allows you to manage accounts and backups. It serves the Online Backup Clients.
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 Multiple storage homes  Web-based access for clients to browse and download files  Trial accounts with automatic removal The BackupAgent Management Console is fully configurable. All settings, texts and graphical appearances can be changed:  Email communication is fully configurable for every email  Management Console appearance can be changed  Support links, download links and registration links can be changed 4.
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In the right top corner a drop down menu offers all possible languages for the MC. You can easily switch between languages. In general the Group MC has 6 menus:  Home (dashboard)  Users  Groups  Service settings  Support  Logout Each menu item will be described in the following paragraphs. 4.1 Home The function of the dashboard is to provide quick and real-time information on all or specific types of backup accounts.
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The Users tab shows:  The username of the accounts  The user profiles (license type)  Account sizes  Status  Usage  Client versions (Online Backup Client version)  Last backup  Last restore The accounts are sorted by their username. You can click on any column to sort the accounts in another way. If you click on the “+” left of the username, you can view the status of the last five backups.
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The second tab is the Groups tab which may shows subgroups belonging to this group. You can click on a subgroup in order to make changes to the settings of this subgroup. Links The third tab is the Links tab. This shows the links of personal pages: These links are especially useful for Groups who sell services to limited groups of customers. If you use the registration page as displayed in the link, a user can register at your Group directly.
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 Workstation users: Number of users with a workstation account type  Server: Number of users with a server account type  Storage assigned: The storage space reserved by all user accounts (in GB).  Storage used: The storage space actually used by all user accounts (in MB). 4.2 User Management User management offers two functions in a menu:  Find users  Add user 4.2.1 Find users Find users will offer a page to find a specific set of user accounts or a single user.
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To search on user information use the top left combo box. It offers multiple fields to search on:  User name  First name  Last name  Email  Account type  Storage location  Company Fill in part of the name or description to look for in order find all user accounts that contain part of the text. (e.g. looking for ‘test’ for a username will find ‘testuser’, ‘mytest’ and ‘testbackup’).
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To add a user, you must set user info and account info.
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Note: All emails regarding this user will be sent to this email address (also backup and restore reports). Therefore it is important to fill in the correct address. Note: Some required fields can be left empty by putting ‘-‘as a placeholder. Only User name, password and email address are essential for the system.
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4.3 Group Management Next to users, the system offers you to define groups that can distribute user accounts. Through the ‘Group management’ menu, just like in ‘User management’, you can:  Find Groups  Add Group 4.3.1 Find Groups Find Groups will offer a page similar to 'Find users'. It has fewer options, since the account of a Group contains less information: There is only one drop down box to define search options.
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4.3.2 Add Group Besides finding Groups it is possible to add new Groups to the system. These Groups can create and manage their own backup accounts. Click on ‘Add Group’ in the ‘Group management’ menu. This will show the first page of a small wizard: This page offers a choice between a Default and a Private Label Group. If your provider has purchased a ‘Private Label’ license, you can add Private Label Groups. If the Group is default, no Private Label options can be entered.
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 First name: Required  Last name: Required  Address: Required  Zip code: Required  City: Required  Country: Choose applicable country  Email: Required and is the address to receive backup reports  Default language: Choose the preferred language  Phone: Required You can also set restrictions to the Group concerning the number of users that can be created and the amount of storage that can be assigned:  Maximum Home CALs: Maximum of Workstation users the group can create.
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 Allow trial accounts: Here you can specify if the trial accounts are allowed.  Allow accounts upgrade: Here you can specify if the group is allowed to upgrade the users.  Allow accounts Downgrade: Here you can specify if the group is allowed to downgrade the users.  Allow restore files: Here you can specify if the group is allowed to restore the files.  Allow accounts deletion: Here you can specify if the group is allowed to delete the users.
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 Days without backup: The number of days in which no backup has been made before the user receives a warning mail.  Datagrid row count: The number of rows visible in the datagrid.  Datagrid row high light: Highlights a data row when the mouse is moved over it.  Default Registration Country: Selects the country which will be displayed by default at the registration page. All URL fields are optional. If they are not filled out they will link to the default URLs (set by BackupAgent).
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4.3.3 View or change Group information The Groups are shown in the ‘Group’ tab on the home dashboard. To view or change settings of (Private Label) Groups, click on the ‘User name’ of the specific Group. This way it is also possible to reset the Group password. This covers all functionality for managing Groups as a Reseller. 4.4 Service settings For service settings the MC offers functionality divided in three submenus:  Common information  Account info  Change password 4.4.
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‘Additional information’ contains:  Storage locations: The storage locations which the group can use to host users  Default storage location: The default location which is assigned when a user registers to this Group  User account upgrade: Specifies if users are allowed to upgrade their own accounts  User account downgrade: Specifies if users are allowed to downgrade their own accounts  From Email: The mail address of the Group when communicating with users  Max.
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 Days without backup: The number of days in which no backup has been made before the user receives a warning mail  Datagrid row count: The number of rows visible in the datagrid  Datagrid row high light: Highlights a data row when the mouse is moved over it  Default registration country: Selects the country which will be displayed by default at the registration page All URL fields are optional. If they are not filled out they will link to the default URLs (set by BackupAgent).
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There are eighteen types of emails in the systems that are sent to clients, administrators and Groups:  ForgotPassword: Sends the password to the requesting user by email.  Registration: Sends a registration email with activation link to the new user.  UploadDisabled: Sends an email after the account is full.  AccountAlmostFull: Sends an email with a warning if the account reaches the warning limit.
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 ASPNetVersion: Sends an email to the administrator when BackupAgent doesn't run on ASP.Net 2.0.  LicenseExpired Sends an email to the administrator when the license is about to expire. Select a language from the pull-down menu on the left to change the email for a specific language. This will open a view at the bottom of this page that will allow you to edit the email. The view shows all email settings.
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 firstName  lastName  maxSize  ActivationLink  SupportLink  SupportEmail  ServiceName  UpgradeLink  ParentUser  URL For the backup and restore status reports extra fields are available:  LongDate  StatusText  Computer  ClientVersion  OS  StartDate  EndDate  Duration  TotalFiles  TotalSize  BackupSources  BackupUnavailableSources  NewFiles  NewFilesSize  PatchFiles  PatchFilesSize  UnchangedFiles  SkippedFiles  ChangedFiles
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 ChangedSize  UploadSize  SkippedFiles  NonExistentResources Note: These fields must be marked up with a $-field-$ escape construction. All field names are case sensitive. Click on ‘Update’ to save the changed email content. Click on ‘Cancel’ to cancel the change. You can also click on ‘Test Email’ to see the result of your changes. Content tab The content tab allows you to personalize the welcome text in the default.
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The header and footer combination must contain a closing and matching HTML combination. The MC tag (escape field for custom stylesheet) is also required and can be inserted from the top right on the screen into the header by double-clicking on the tab: The screenshot shows a correct format of the header and footer to show 'Hello' on top of the Management Console and retain the stylesheet from within the Management Console using the MC_HEAD_TAG. Click on ‘Update’ to save the changed content.
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Message The message tab allows you to create a message which will be shown in all Online Backup Clients that are connected to this Backup Server. You can publish a text message in the "Message text" box and a URL can be placed in the "Message link" box. Note: The message will be shown in the Online Backup Client of all users that are assigned to this Group. 4.4.2 Account info The Account info menu allows the Group manager to view and change his account information.
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4.4.3 Change password Service management further offers functionality for changing the Group password. Click on ‘Change password’ to change the Group password: Click on ‘Update’ to save the changed content. Click on ‘Cancel’ to cancel the change. 4.5 Other options Furthermore the MC menu offers three more options for the Group:  Support: Will open a browser window directed to support@backupagent.com unless the Group manager changed the support URL in the Private Label settings.