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Table Of Contents

Table of contents

1 Introduction to Acronis Backup & Recovery Online .................................................................5

1.1 What is Acronis Backup & Recovery Online?............................................................................. 5

1.2 What data can I back up and recover? ...................................................................................... 5

1.3 How long will my backups be kept in the online storage? ........................................................ 5

1.4 How to secure my data? ............................................................................................................ 6

1.5 Backup and recovery FAQ .......................................................................................................... 6

1.5.1 What backup methods are available? ........................................................................................................... 6

1.5.2 What recovery methods are available? ......................................................................................................... 6

1.5.3 Is the online storage available under Acronis bootable media?.................................................................. 7

1.5.4 Can I use Acronis Universal Restore when recovering a system from the online storage? ...................... 7

1.5.5 What if a network connection is lost during online backup or recovery? .................................................. 7

1.5.6 What happens if I run out of space? .............................................................................................................. 7

1.5.7 What is the cleanup task for? ......................................................................................................................... 7

1.5.8 How to make a recovered machine recognize its subscription? ................................................................. 7

1.6 Initial Seeding FAQ ..................................................................................................................... 8

1.6.1 What is Initial Seeding? ................................................................................................................................... 8

1.6.2 Why would I want to use Initial Seeding? ..................................................................................................... 8

1.6.3 Is Initial Seeding a paid service? ..................................................................................................................... 8

1.6.4 What types of hard drive can I use for Initial Seeding? ................................................................................ 8

1.6.5 Can I send more than one backup under a single Initial Seeding license? ................................................. 8

1.6.6 Can I send backups taken from a number of machines on a single hard drive? ........................................ 8

1.6.7 How to buy an Initial Seeding license? .......................................................................................................... 9

1.6.8 How to perform initial seeding?..................................................................................................................... 9

1.6.9 How to package a hard drive for shipment? ................................................................................................. 9

1.6.10 How do I track an Initial Seeding order status? .......................................................................................... 12

1.7 Large Scale Recovery FAQ ........................................................................................................13

1.7.1 What is Large Scale Recovery? ..................................................................................................................... 13

1.7.2 Why would I use Large Scale Recovery? ...................................................................................................... 13

1.7.3 Do I need to perform initial seeding to be able to use Large Scale Recovery?......................................... 13

1.7.4 Is Large Scale Recovery a paid service? ....................................................................................................... 13

1.7.5 Can I perform large scale recovery on a different machine? ..................................................................... 13

1.7.6 Can I obtain backups taken from a number of machines on a single hard drive? ................................... 14

1.7.7 How to buy a Large Scale Recovery license? ............................................................................................... 14

1.7.8 How do I track a Large Scale Recovery order status? ................................................................................. 14

1.7.9 How to perform large scale recovery? ........................................................................................................ 14

1.8 Subscription lifecycle FAQ .......................................................................................................15

1.8.1 How to access my account management Web page? ............................................................................... 15

1.8.2 Where do I find the subscriptions that I purchased? ................................................................................. 15

1.8.3 When does my subscription begin? ............................................................................................................. 15

1.8.4 What happens when my subscription expires? .......................................................................................... 15

1.8.5 How do I renew a subscription? ................................................................................................................... 16

1.8.6 How do I increase a storage quota for a machine? .................................................................................... 16

1.8.7 What is the “Group” column for? ................................................................................................................ 17

1.8.8 Can I revoke a subscription from a machine? ............................................................................................. 17

1.8.9 Can I cancel my subscription? ...................................................................................................................... 17