User`s guide

retain the LDM/LVM. To do so, you will have to boot the target virtual machine using bootable media

(p. 390) or its ISO image and use Acronis Disk Director Lite for LDM reconstruction or Linux command

line tools for LVM reconstruction. Another option is to recover dynamic volumes as basic.

Troubleshooting

Agent: Agent for Hyper-V

Issue: Backup of an online virtual machine fails because of a Volume Shadow Copy Service (VSS)

error. The error can be seen in the Application Event Log (Event ID = 8193).

Cause: This happens because there is no registry key:

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{F2C2787D-95AB-40D4-942D-298F5F757874}

Solution: Add this key to the registry. To do so, create and run the following script (xxx.reg):

[HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{F2C2787D-95AB-40D4-942D-298F5F757874}]

@="PSFactoryBuffer"

[HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{F2C2787D-95AB-40D4-942D-

298F5F757874}\InProcServer32]

@=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,74,00,25,\

00,5c,00,53,00,79,00,73,00,57,00,4f,00,57,00,36,00,34,00,5c,00,76,00,73,00,\

73,00,5f,00,70,00,73,00,2e,00,64,00,6c,00,6c,00,00,00

"ThreadingModel"="Both"

2.11.1. How to install Hyper-V Integration Services

To install the Hyper-V Integration Services:

1. Run the guest operating system.

2. Select Action > Insert Integration Services Setup Disk.

3. The server connects the ISO image of the setup disk to the machine. Follow the onscreen

instructions.

2.11.2. How to install VMware Tools

To install the VMware Tools:

1. Run the VMware Infrastructure client.

2. Connect to the ESX server.

3. Select the virtual machine and run the guest operating system.

4. Right click the virtual machine and select Install/Upgrate VMware Tools.

5. Follow the onscreen instructions.