User guide

12.1.8 Subscription lifecycle FAQ

This section explains a subscription lifecycle and subscription operations that you can perform on

your account management Web page.

12.1.8.1 How to access my account management Web page?

To access this Web page from the Acronis Web site:

1. Select User Login.

2. Log in to your account (create one if you are not registered yet).

3. Navigate to Online backup > for Business.

To access this Web page from Acronis Backup & Recovery 11.5:

1. On the Actions menu, click Back up now or Create backup plan.

2. Click Location, and then click Buy or manage your subscriptions.

3. Log in to your account (create one if you are not registered yet).

12.1.8.2 Where do I find the subscriptions that I purchased?

If you purchased your subscriptions from an Acronis partner, you should have received an e-mail

confirming the registration codes for each subscription. Create an account on the Acronis web site, if

you do not have one already, and log in to it. Navigate to Online backup > For Business. This is your

account management Web page. Click Enter new registration code and enter the registration codes.

The subscriptions will appear in the list of available subscriptions under the Manage Subscriptions

tab.

If you purchased your subscriptions online using the Acronis Web site, they are available immediately

on your account management Web page. The newly obtained subscriptions are listed at the Manage

Subscriptions tab.

12.1.8.3 When does my subscription begin?

Your subscription begins when you choose to have it begin, not at the time of purchase.

The time count will begin as soon as the subscription is activated. The first activation occurs when

you assign a subscription to a certain machine. To do so, you need to have Acronis software installed.

12.1.8.4 What happens when my subscription expires?

A month before the subscription expiration date you receive an e-mail notification with an alert. In

addition, you can see this alert on the account management web page near the machine. This means

you need to renew (p. 227) the subscription to continue backing up the machine.

If you do not renew the subscription, you will be able to back up data to the online storage for five

days following the expiration date. You will be able to recover data from the online storage for 30

days following the expiration date.

12.1.8.5 How do I renew a subscription?

Buy another subscription and specify it as the next subscription of the same machine. The new

subscription will be activated as soon as the current subscription expires.