User manual

228 Copyright © Acronis International GmbH, 2002-2016
 Code - It can be blank or the program error code if the event type is error. Error code is an
integer number that may be used by Acronis support service to solve the problem.
 Module - It can be blank or the number of the program module where the event has occurred. It
is an integer number that may be used by Acronis support service to solve the problem.
 Owner - The user name of the backup plan owner (p. 20).
 Message - The event text description.
Date and time presentation varies depending on your locale settings.
12.3 Alerts
An alert is a message that warns about actual or potential problems. The Alerts view lets you rapidly
identify and solve the problems by monitoring the current alerts and view the alerts history.
Active and inactive alerts
An alert can be either in an active, or inactive state. The active state indicates that the issue that
caused the alert still exists. An active alert becomes inactive when the problem that caused the alert
is resolved either manually or on its own.
Note: There is one alert type that is always active: "Backup not created". This is because even if the cause of this
alert was resolved and the following backups successfully created, the fact that the backup was not created
remains.
Fixing issues that caused alerts
To find and fix the issue that caused the alert, click Fix the issue. You will be taken to the
corresponding view,where you can examine the issue and take the necessary steps to resolve it.
Optionally, you can click View details to get more information about the alert you select.
Accepting alerts
By default, the Current alerts table lists both active and inactive alerts until they are not accepted. To
accept an alert, select it and then click Accept. By accepting an alert you acknowledge the alert and
agree to take responsibility for it. The accepted alerts are then moved to the Accepted alerts table,
with the alert state unchanged.
The Accepted alerts table stores the history of the accepted alerts. Here, you can find out who
accepted the alert and when it happen. The accepted alerts of both states can be removed from the
table either manually, by using Delete and Delete all buttons, or automatically (see "Configuring
alerts" later in this section).
To export entire table contents to a *.txt or *.csv file, click Save all to file.
Configuring alerts
Use the following options at the top of the Alerts view to configure alerts:
 Show/hide alerts (p. 17) - specify the alert types to display in the Alerts view.
 Notifications (p. 232) - set up e-mail notifications about alerts.
 Settings (p. 230) - specify whether to move inactive alerts to the Accepted alerts table
automatically; set how long to keep the accepted alerts in the Accepted alerts table.