User manual
Table Of Contents
- 1 Introduction to Acronis Cloud Backup
- 1.1 What is Acronis Cloud Backup?
- 1.2 What data can I back up and recover?
- 1.3 How long will my backups be kept in the cloud storage?
- 1.4 How do I secure my data?
- 1.5 Supported operating systems and virtualization products
- 1.6 Backup and recovery FAQ
- 1.6.1 What backup methods are available?
- 1.6.2 What recovery methods are available?
- 1.6.3 Is the cloud storage available under Acronis bootable media?
- 1.6.4 Can I use Acronis Universal Restore when recovering a system from the cloud storage?
- 1.6.5 What if a network connection is lost during cloud backup or recovery?
- 1.6.6 What happens if I run out of space?
- 1.6.7 What is the cleanup task for?
- 1.6.8 How do I make a recovered machine recognize its subscription?
- 1.7 Initial Seeding FAQ
- 1.7.1 What is Initial Seeding?
- 1.7.2 Why would I want to use Initial Seeding?
- 1.7.3 Is Initial Seeding a paid service?
- 1.7.4 What types of hard drive can I use for Initial Seeding?
- 1.7.5 Can I send more than one backup under a single Initial Seeding license?
- 1.7.6 Can I send backups taken from a number of machines on a single hard drive?
- 1.7.7 How to buy an Initial Seeding license?
- 1.7.8 How do I perform initial seeding?
- 1.7.9 How to package a hard drive for shipment?
- 1.7.10 How do I track an Initial Seeding order status?
- 1.8 Large Scale Recovery FAQ
- 1.8.1 What is Large Scale Recovery?
- 1.8.2 Why would I use Large Scale Recovery?
- 1.8.3 Do I need to perform initial seeding to be able to use Large Scale Recovery?
- 1.8.4 Is Large Scale Recovery a paid service?
- 1.8.5 Can I perform large scale recovery on a different machine?
- 1.8.6 Can I obtain backups taken from a number of machines on a single hard drive?
- 1.8.7 How to buy a Large Scale Recovery license?
- 1.8.8 How do I track a Large Scale Recovery order status?
- 1.8.9 How to perform large scale recovery?
- 1.9 Subscription lifecycle FAQ
- 1.9.1 How do I access my account management webpage?
- 1.9.2 Where do I find the subscriptions that I purchased?
- 1.9.3 When does my subscription begin?
- 1.9.4 What happens when my subscription expires?
- 1.9.5 How do I renew a subscription?
- 1.9.6 What is the “Group” column for?
- 1.9.7 Can I revoke a subscription from a machine?
- 1.9.8 Can I cancel my subscription?
- 2 Where do I start?
- 3 Choosing a subscription
- 4 Software installation
- 5 Activating cloud backup subscriptions
- 6 Backup to the cloud storage
- 7 Accessing backups stored in the cloud storage
- 8 Operations with backups stored in the cloud storage
- 9 Recovery from the cloud storage
- 10 Retrieving files from the cloud storage by using a web browser
- 11 Limitations of the cloud storage
- 12 Technical Support
- 13 Glossary
- Activate a subscription
- Activated subscription
- Assign a subscription to a machine
- Assigned subscription
- Available subscription
- Extra service
- Increase storage quota
- Initial Seeding
- Large Scale Recovery
- License
- Reassign a subscription
- Registration code
- Renew a subscription
- Storage quota
- Subscription
- Subscription period
- Unassign a subscription
12 Copyright © Acronis International GmbH, 2002-2014
Step 5
Securely seal the box with a sturdy tape. Then, stick the shipping label for sending your hard drive to
the top of the box, so the label does not wrap around the edge of the package.
1.7.10 How do I track an Initial Seeding order status?
On the Acronis website, the Initial Seeding / Recovery tab shows you the status of all your orders. In
addition, you will receive e-mail notifications about the most important events.
Available – The license is available for using on any machine.
An order was created – The backup is about to start and the license cannot be used for the same
or any other machine. From this point on, you can cancel the order if something goes wrong. This
will return the license to the pool of available licenses.
A full backup has started – This status is set when the first backup starts. The order start time
occurs at this moment.
A full backup has been successfully completed – The backup has been completed and the order
is ready to ship. You can now ship the media:
Step 1. Package the media following the drive packaging and shipment instructions (p. 9) to avoid
damage during shipment. If you want the media to be returned to you after the data is uploaded,
prepare a prepaid return shipping label and place it inside the package together with the drive.
Step 2. Send the drive via your preferred carrier to the Acronis datacenter.
Step 3. Let us know when you have shipped the order by marking your order as "shipped".
You will receive a notification message when Acronis receives the order and when the order is
completed. If necessary, Acronis may contact you during order processing.
[Occasional] Backup creation error – An error occurred when backing up. Please check the
backup plan parameters and try again.
The media has been shipped – This status is set after you mark the order as "shipped".
The media has been received by Acronis – Acronis has started processing your order. From this
point on, you cannot cancel the order. Creating a new initial seeding backup will require a new
Initial Seeding license.
The data upload has started – The process of uploading data to Acronis Cloud Storage has
started.
The data upload has been completed – The initial full backup has been successfully uploaded to
the cloud storage. You can do incremental cloud backups now.
The order has been completed. The media has been returned (or: Returning the media was not
requested) – Your media has been shipped back (the carrier and the tracking number are