User manual

Table Of Contents

The following diagram illustrates three hierarchy levels—the MSP, EUC, and unit groups. Optional

groups and accounts are shown by a dotted line.

The following table summarizes operations that can be performed by the administrators and the end

users.

Operation

Administrators

End users (using the backup

account credentials)

Create groups

Yes

Create administrator accounts

Yes

Create backup accounts

Yes

Download and install the backup

software

Yes, using the backup

account credentials

Yes

Manage backup

Yes

Manage recovery

Yes, using the backup

account credentials

Yes

Create reports about the service usage

Yes

1.2.2 Components

This section describes the software components utilized by the backup service.

On the end-user side

At least one of the following components must be installed on the end-user side:

 Agent for Windows backs up disks, volumes, and files on a machine running Windows.

 Agent for VMware backs up ESX(i) virtual machines without installing agents into the guest

systems. The agent is installed on a Windows machine that has network access to vCenter Server

and to the storage where the backed-up virtual machines are stored.