User manual

Table Of Contents

1 Administrator's Guide

1.1 About this document

This document is intended for Value-Added Resellers (VARs) and Managed Service Providers (MSPs)

who want to provide backup as a service to their clients, as well as for End-User Company (EUC)

administrators who want to use the backup service.

This document describes how to quickly set up the backup service and perform backup and recovery.

1.2 About the backup service

The backup service is provided at the partner level (VAR, or MSP), down to the End-User Company

(EUC) level and the end-user level.

The backup service management is available through a web interface.

1.2.1 Accounts and groups

There are two account types: administrator accounts and backup accounts.

An administrator can create and manage groups, administrator accounts, and backup accounts on or

below their level in the hierarchy.

A backup account enables backing up physical and virtual machines. It is created by an administrator

and typically corresponds to an end user. Both the end user and the administrators can manage

backups of the end users' data.

Each account belongs to a group. The group hierarchy is supposed to match the client/vendor

relationships between the backup service users and providers.

EUC groups correspond to organizations that use the backup service. Unit groups typically

correspond to units or departments of the organization.

Administrators at the EUC level and higher can limit access to their groups for higher-level

administrators. This is done by disabling the Inherit administrator accounts from parent group

setting on the Administrators tab of the root group. When the inheritance is disabled, the parent

group administrators can only modify the group properties. They do not see the accounts and child

groups at all.