2011
Table Of Contents
- Acronis Internet Security 2011
- Table of Contents
- Getting Started
- Configuration and Management
- 9. General Settings
- 10. Antivirus Protection
- 10.1. Real-time Protection
- 10.2. On-demand Scanning
- 10.3. Configuring Scan Exclusions
- 10.4. Quarantine Area
- 11. Antiphishing Protection
- 12. Search Advisor
- 13. Antispam
- 14. Parental Control
- 15. Privacy Control
- 16. Firewall
- 17. Vulnerability
- 18. Chat Encryption
- 19. File Encryption
- 20. Game / Laptop Mode
- 21. Home Network
- 22. Update
- How To
- Troubleshooting and Getting Help
- 29. Troubleshooting
- 29.1. Scan Doesn't Start
- 29.2. I Can no Longer Use an Application
- 29.3. I Cannot Connect to the Internet
- 29.4. I Cannot Use a Printer
- 29.5. I Cannot Share Files with Another Computer
- 29.6. My Internet Is Slow
- 29.7. How to Update Acronis Internet Security on a Slow Internet Connection
- 29.8. Acronis Internet Security Services Are Not Responding
- 29.9. Antispam Filter Does Not Work Properly
- 30. Removing Malware from Your System
- 30.1. What to Do When Acronis Internet Security Finds Viruses on Your Computer?
- 30.2. If Your System Does Not Start
- 30.3. How Do I Clean a Virus in an Archive?
- 30.4. How Do I Clean a Virus in an E-Mail Archive?
- 30.5. What to Do When Acronis Internet Security Detected a Clean File as Infected?
- 30.6. How to Clean the Infected Files from System Volume Information
- 30.7. What Are the Password-Protected Files in the Scan Log?
- 30.8. What Are the Skipped Items in the Scan Log?
- 30.9. What Are the Over-Compressed Files in the Scan Log?
- 30.10. Why Did Acronis Internet Security Automatically Delete an Infected File?
- 31. Support
- 32. Useful Information
- 29. Troubleshooting
- Glossary
32. Useful Information
This chapter presents some important procedures that you must be aware before
starting to troubleshoot a technical issue.
Troubleshooting a technical situation in Acronis Internet Security requires a few
Windows insights, therefore the next steps are mostly related to the Windows
operating system.
32.1. How Do I Remove Other Security Solutions?
The main reason for using a security solution is to provide protection and safety for
your data. But what happens when you have more than one security product on
the same system?
When you use more than one security solution on the same computer, the system
becomes unstable. The Acronis Internet Security 2011 installer automatically detects
other security programs and offers you the option to uninstall them.
If you did not remove the other security solutions during the initial installation, follow
these steps:
● For Windows XP:
1. Click Start, go to Control Panel and double-click Add / Remove programs.
2. Wait a few moments until the list of installed software is displayed.
3. Find the name of the program you want to remove and select Remove.
4. Wait for the uninstall process to complete, then reboot your system.
● For Windows Vista and Windows 7:
1. Click Start, go to Control Panel and double-click Programs and Features.
2. Wait a few moments until the installed software list is displayed.
3. Find the name of the program you want to remove and select Uninstall.
4. Wait for the uninstall process to complete, then reboot your system.
If you fail to remove the other security solution from your system, get the uninstall
tool from the vendor website or contact them directly in order to provide you with
the uninstall guidelines.
32.2. How Do I Restart in Safe Mode?
Safe mode is a diagnostic operating mode, used mainly to troubleshoot problems
affecting normal operation of Windows. Such problems range from conflicting drivers
to viruses preventing Windows from starting normally. In Safe Mode only a few
applications work and Windows loads just the basic drivers and a minimum of
Useful Information
172