2011
Table Of Contents
- Acronis Internet Security 2011
- Table of Contents
- Getting Started
- Configuration and Management
- 9. General Settings
- 10. Antivirus Protection
- 10.1. Real-time Protection
- 10.2. On-demand Scanning
- 10.3. Configuring Scan Exclusions
- 10.4. Quarantine Area
- 11. Antiphishing Protection
- 12. Search Advisor
- 13. Antispam
- 14. Parental Control
- 15. Privacy Control
- 16. Firewall
- 17. Vulnerability
- 18. Chat Encryption
- 19. File Encryption
- 20. Game / Laptop Mode
- 21. Home Network
- 22. Update
- How To
- Troubleshooting and Getting Help
- 29. Troubleshooting
- 29.1. Scan Doesn't Start
- 29.2. I Can no Longer Use an Application
- 29.3. I Cannot Connect to the Internet
- 29.4. I Cannot Use a Printer
- 29.5. I Cannot Share Files with Another Computer
- 29.6. My Internet Is Slow
- 29.7. How to Update Acronis Internet Security on a Slow Internet Connection
- 29.8. Acronis Internet Security Services Are Not Responding
- 29.9. Antispam Filter Does Not Work Properly
- 30. Removing Malware from Your System
- 30.1. What to Do When Acronis Internet Security Finds Viruses on Your Computer?
- 30.2. If Your System Does Not Start
- 30.3. How Do I Clean a Virus in an Archive?
- 30.4. How Do I Clean a Virus in an E-Mail Archive?
- 30.5. What to Do When Acronis Internet Security Detected a Clean File as Infected?
- 30.6. How to Clean the Infected Files from System Volume Information
- 30.7. What Are the Password-Protected Files in the Scan Log?
- 30.8. What Are the Skipped Items in the Scan Log?
- 30.9. What Are the Over-Compressed Files in the Scan Log?
- 30.10. Why Did Acronis Internet Security Automatically Delete an Infected File?
- 31. Support
- 32. Useful Information
- 29. Troubleshooting
- Glossary
2. Display hidden objects in Windows.
3. Browse to the location of the infected file (check the scan log) and delete it.
4. Reboot your system and enter in normal mode.
If this information was not helpful, you can contact Acronis Internet Security for
support as described in section “Support” (p. 171).
30.2. If Your System Does Not Start
If your system does not start, use Acronis Rescue CD.
Acronis Rescue CD is a bootable CD capable to scan and disinfect all existing hard
drives before your operating system starts. It can also help you save data from your
compromised Windows PC to a removable device.
Important
To obtain an ISO image of Acronis Rescue CD, contact us as presented in “Support”
(p. 171)
. You can then burn the .iso file to a CD or DVD using a tool of your choice.
Scanning the System with the Acronis Rescue CD
To scan your system with the Acronis Rescue CD, follow these steps:
1. Set up the BIOS of your computer to boot off the CD.
2. Put the CD in the drive and reboot the computer.
3. Wait until the Acronis Rescue CD screen appears. Select the option to start Acronis
Rescue CD and then press Enter.
4. Wait for the boot process to complete. This may take a while.
5. As soon as the boot process has completed, the Acronis Internet Security
signatures are updated automatically and a scan of all detected hard disk
partitions is started.
Saving Data with the Acronis Rescue CD
Let's assume that you cannot start your Windows PC due to some unknown issues.
At the same time, you desperately need to access some important data from your
computer. This is where Acronis Rescue CD comes in handy.
To save your data from the computer to a removable device, such as an USB flash
drive, follow these steps:
1. Set up the BIOS of your computer to boot off the CD.
2. Put the CD in the drive and reboot the computer.
3. Wait until the Acronis Rescue CD screen appears. Select the option to start Acronis
Rescue CD and then press Enter.
Removing Malware from Your System
165