2011
Table Of Contents
- Acronis Internet Security 2011
- Table of Contents
- Getting Started
- Configuration and Management
- 9. General Settings
- 10. Antivirus Protection
- 10.1. Real-time Protection
- 10.2. On-demand Scanning
- 10.3. Configuring Scan Exclusions
- 10.4. Quarantine Area
- 11. Antiphishing Protection
- 12. Search Advisor
- 13. Antispam
- 14. Parental Control
- 15. Privacy Control
- 16. Firewall
- 17. Vulnerability
- 18. Chat Encryption
- 19. File Encryption
- 20. Game / Laptop Mode
- 21. Home Network
- 22. Update
- How To
- Troubleshooting and Getting Help
- 29. Troubleshooting
- 29.1. Scan Doesn't Start
- 29.2. I Can no Longer Use an Application
- 29.3. I Cannot Connect to the Internet
- 29.4. I Cannot Use a Printer
- 29.5. I Cannot Share Files with Another Computer
- 29.6. My Internet Is Slow
- 29.7. How to Update Acronis Internet Security on a Slow Internet Connection
- 29.8. Acronis Internet Security Services Are Not Responding
- 29.9. Antispam Filter Does Not Work Properly
- 30. Removing Malware from Your System
- 30.1. What to Do When Acronis Internet Security Finds Viruses on Your Computer?
- 30.2. If Your System Does Not Start
- 30.3. How Do I Clean a Virus in an Archive?
- 30.4. How Do I Clean a Virus in an E-Mail Archive?
- 30.5. What to Do When Acronis Internet Security Detected a Clean File as Infected?
- 30.6. How to Clean the Infected Files from System Volume Information
- 30.7. What Are the Password-Protected Files in the Scan Log?
- 30.8. What Are the Skipped Items in the Scan Log?
- 30.9. What Are the Over-Compressed Files in the Scan Log?
- 30.10. Why Did Acronis Internet Security Automatically Delete an Infected File?
- 31. Support
- 32. Useful Information
- 29. Troubleshooting
- Glossary
30. Removing Malware from Your System
Malware can affect your system in many different ways and the Acronis Internet
Security approach depends on the type of malware attack. Because viruses change
their behavior frequently, it is difficult to establish a pattern for their behavior and
their actions.
There are situations when Acronis Internet Security cannot automatically remove
the malware infection from your system. In such cases, your intervention is required.
If you cannot find your problem here, or if the presented solutions do not solve it,
you can contact the Acronis technical support representatives as presented in
chapter “Support” (p. 171).
30.1. What to Do When Acronis Internet Security Finds Viruses
on Your Computer?
You may find out there is a virus on your computer in one of these ways:
● You scanned your computer and Acronis Internet Security found infected items
on it.
● A virus alert informs you that Acronis Internet Security blocked one or multiple
viruses on your computer.
In such situations, update Acronis Internet Security to make sure you have the latest
malware signatures and run a Deep System Scan to analyze the system.
As soon as the deep scan is over, select the desired action for the infected items
(Disinfect, Delete, Move to quarantine).
If the selected action could not be taken and the scan log reveals an infection which
could not be deleted, you have to remove the file(s) manually:
The first method can be used in Normal mode:
1. Turn off the Acronis Internet Security real-time antivirus protection. To find out
how to do this, please refer to “How Do I Enable / Disable the Real Time
Protection?” (p. 174).
2. Display hidden objects in Windows. To find out how to do this, please refer to
“How Do I Display Hidden Objects in Windows?” (p. 175).
3. Browse to the location of the infected file (check the scan log) and delete it.
4. Turn on the Acronis Internet Security real-time antivirus protection.
In case the first method failed to remove the infection, follow these steps:
1. Reboot your system and enter in Safe Mode. To find out how to do this, please
refer to
“How Do I Restart in Safe Mode?” (p. 172).
Removing Malware from Your System
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