2011

marked as [spam], you can further decrease the protection level. If you notice that
many spam messages are not detected, you should not decrease the protection
level.
Retrain Learning Engine (Bayesian)
Before training the Learning Engine (Bayesian), prepare a folder containing only
SPAM messages and another one containing only legitimate messages. The Learning
Engine will analyze them and learn the characteristics that define the spam or
legitimate messages that you usually receive. In order for the training to be efficient,
there must be over 50 messages in each category.
To reset the Bayesian database and retrain the Learning Engine, follow these steps:
1. Open your mail client.
2. On the Acronis Internet Security antispam toolbar, click the Wizard button to
start the antispam configuration wizard.
3. Click Next.
4. Select Skip this step and click Next.
5. Select Clear antispam filter database and click Next.
6. Select the folder containing legitimate messages and click Next.
7. Select the folder containing SPAM messages and click Next.
8. Click Finish to start the training process.
9. When training is completed, click Close.
Ask for Help
If this information was not helpful, you can contact Acronis Internet Security for
support as described in section “Support” (p. 171).
29.9.2. Many Spam Messages Are Not Detected
If you are receiving many spam messages that are not marked as [spam], you
must configure the Acronis Internet Security antispam filter so as to improve its
efficiency.
If you are using one of the mail clients Acronis Internet Security integrates into, try
the following solutions one at a time:
1. Indicate undetected spam messages. This is used to train the Learning Engine
(Bayesian) of the antispam filter and it usually improves antispam detection. The
Learning Engine analyzes the indicated messages and learns their patterns. The
next e-mail messages that fit the same patterns will be marked as [spam].
Troubleshooting
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