2011

● You receive a lot of solicited commercial mail as a result of subscribing on various
websites. In this case, the solution is to add the e-mail addresses from which you
receive such e-mail messages to the Friends list.
● A significant part of your legitimate mail is from people to whom you never
e-mailed before, such as customers, potential business partners and others. Other
solutions are required in this case.
If you are using one of the mail clients Acronis Internet Security integrates into, try
the following solutions:
1. Indicate detection errors. This is used to train the Learning Engine (Bayesian) of
the antispam filter and it helps prevent future detection errors. The Learning
Engine analyzes the indicated messages and learns their patterns. The next
e-mail messages that fit the same patterns will not be marked as [spam].
2. Decrease antispam protection level. By decreasing the protection level, the
antispam filter will need more spam indications to classify an e-mail message as
spam. Try this solution only if many legitimate messages (including solicited
commercial messages) are incorrectly detected as spam.
3. Retrain the Learning Engine (Bayesian filter). Try this solution only if the previous
solutions did not offer satisfactory results.
Note
Acronis Internet Security integrates into the most commonly used mail clients through
an easy-to-use antispam toolbar. For a complete list of supported mail clients, please
refer to
“Supported E-mail Clients and Protocols” (p. 67).
If you are using a different mail client, you cannot indicate detection errors and
train the Learning Engine. To solve the problem, try decreasing the antispam
protection level.
Add Contacts to Friends List
If you are using a supported mail client, you can easily add the senders of legitimate
messages to the Friends list. Follow these steps:
1. In your mail client, select an e-mail message from the sender that you want to
add to the Friends list.
2.
Click the
Add Friend button on the Acronis Internet Security antispam toolbar.
3. You may be asked to acknowledge the addresses added to the Friends list. Select
Don't show this message again and click OK.
You will always receive e-mail messages from this address no matter what they
contain.
If you are using a different mail client, you can add contacts to the Friends list from
the Acronis Internet Security interface. Follow these steps:
Troubleshooting
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