2011
Table Of Contents
- Acronis Internet Security 2011
- Table of Contents
- Getting Started
- Configuration and Management
- 9. General Settings
- 10. Antivirus Protection
- 10.1. Real-time Protection
- 10.2. On-demand Scanning
- 10.3. Configuring Scan Exclusions
- 10.4. Quarantine Area
- 11. Antiphishing Protection
- 12. Search Advisor
- 13. Antispam
- 14. Parental Control
- 15. Privacy Control
- 16. Firewall
- 17. Vulnerability
- 18. Chat Encryption
- 19. File Encryption
- 20. Game / Laptop Mode
- 21. Home Network
- 22. Update
- How To
- Troubleshooting and Getting Help
- 29. Troubleshooting
- 29.1. Scan Doesn't Start
- 29.2. I Can no Longer Use an Application
- 29.3. I Cannot Connect to the Internet
- 29.4. I Cannot Use a Printer
- 29.5. I Cannot Share Files with Another Computer
- 29.6. My Internet Is Slow
- 29.7. How to Update Acronis Internet Security on a Slow Internet Connection
- 29.8. Acronis Internet Security Services Are Not Responding
- 29.9. Antispam Filter Does Not Work Properly
- 30. Removing Malware from Your System
- 30.1. What to Do When Acronis Internet Security Finds Viruses on Your Computer?
- 30.2. If Your System Does Not Start
- 30.3. How Do I Clean a Virus in an Archive?
- 30.4. How Do I Clean a Virus in an E-Mail Archive?
- 30.5. What to Do When Acronis Internet Security Detected a Clean File as Infected?
- 30.6. How to Clean the Infected Files from System Volume Information
- 30.7. What Are the Password-Protected Files in the Scan Log?
- 30.8. What Are the Skipped Items in the Scan Log?
- 30.9. What Are the Over-Compressed Files in the Scan Log?
- 30.10. Why Did Acronis Internet Security Automatically Delete an Infected File?
- 31. Support
- 32. Useful Information
- 29. Troubleshooting
- Glossary
▶ If another firewall program is used, please refer to its documentation or help
file.
● General conditions that may prevent using or connecting to the shared printer:
▶ You may need to log on to a Windows administrator account to access the
shared printer.
▶ Permissions are set for the shared printer to allow access to specific computer
and users only. If you are sharing your printer, check the permissions set for
the printer to see if the user on the other computer is allowed access to the
printer. If you are trying to connect to a shared printer, check with the user on
the other computer if you have permission to connect to the printer.
▶ The printer connected to your computer or to the other computer is not shared.
▶ The shared printer is not added on the computer.
Note
To learn how to manage printer sharing (share a printer, set or remove permissions
for a printer, connect to a network printer or to a shared printer), go to the Windows
Help and Support Center (in the Start menu, click Help and Support).
● Access to a network printer may be restricted to specific computers or users only.
You should check with the network administrator if you have permission to connect
to that printer.
If this information was not helpful, you can contact Acronis Internet Security for
support as described in section
“Support” (p. 171).
29.5. I Cannot Share Files with Another Computer
Depending on the network you are connected to, the Acronis Internet Security
firewall may block the connection between your system and another computer. As
a result, you may no longer share files with the other computer. In this case, the
best solution is to configure Acronis Internet Security to automatically allow
connections to and from the respective system.
The Troubleshoot wizard will help you identify and solve the connection issue. To
start the wizard, open Acronis Internet Security and, depending on the user interface
mode, proceed as follows:
Intermediate View
Go to the Security tab and click Configure Firewall in the Quick Tasks area
on the left side of the window. Select the Settings tab in the new window that
appears and click Troubleshoot.
Expert View
Go to Firewall > Settings and click Troubleshoot.
Troubleshooting
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