2011
Table Of Contents
- Acronis Internet Security 2011
- Table of Contents
- Getting Started
- Configuration and Management
- 9. General Settings
- 10. Antivirus Protection
- 10.1. Real-time Protection
- 10.2. On-demand Scanning
- 10.3. Configuring Scan Exclusions
- 10.4. Quarantine Area
- 11. Antiphishing Protection
- 12. Search Advisor
- 13. Antispam
- 14. Parental Control
- 15. Privacy Control
- 16. Firewall
- 17. Vulnerability
- 18. Chat Encryption
- 19. File Encryption
- 20. Game / Laptop Mode
- 21. Home Network
- 22. Update
- How To
- Troubleshooting and Getting Help
- 29. Troubleshooting
- 29.1. Scan Doesn't Start
- 29.2. I Can no Longer Use an Application
- 29.3. I Cannot Connect to the Internet
- 29.4. I Cannot Use a Printer
- 29.5. I Cannot Share Files with Another Computer
- 29.6. My Internet Is Slow
- 29.7. How to Update Acronis Internet Security on a Slow Internet Connection
- 29.8. Acronis Internet Security Services Are Not Responding
- 29.9. Antispam Filter Does Not Work Properly
- 30. Removing Malware from Your System
- 30.1. What to Do When Acronis Internet Security Finds Viruses on Your Computer?
- 30.2. If Your System Does Not Start
- 30.3. How Do I Clean a Virus in an Archive?
- 30.4. How Do I Clean a Virus in an E-Mail Archive?
- 30.5. What to Do When Acronis Internet Security Detected a Clean File as Infected?
- 30.6. How to Clean the Infected Files from System Volume Information
- 30.7. What Are the Password-Protected Files in the Scan Log?
- 30.8. What Are the Skipped Items in the Scan Log?
- 30.9. What Are the Over-Compressed Files in the Scan Log?
- 30.10. Why Did Acronis Internet Security Automatically Delete an Infected File?
- 31. Support
- 32. Useful Information
- 29. Troubleshooting
- Glossary
3. Recommended Solution
Choose Yes, allow access. Click Finish and check if the issue still occurs.
If this information was not helpful, you can contact Acronis Internet Security for
support as described in section “Support” (p. 171).
29.4. I Cannot Use a Printer
Depending on the network you are connected to, the Acronis Internet Security
firewall may block the connection between your computer and a network printer.
In this case, the best solution is to configure Acronis Internet Security to automatically
allow connections to and from the respective printer.
The Troubleshoot wizard will help you identify and solve the connection issue. To
start the wizard, open Acronis Internet Security and, depending on the user interface
mode, proceed as follows:
Intermediate View
Go to the Security tab and click Configure Firewall in the Quick Tasks area
on the left side of the window. Select the Settings tab in the new window that
appears and click Troubleshoot.
Expert View
Go to Firewall > Settings and click Troubleshoot.
Follow the three-step guided procedure to start the troubleshooting. You can navigate
through the wizard using the Next button. To exit the wizard, click Cancel.
1. Welcome
Select I am trying to print and the action fails.
2. Identify Problem
Click Choose Printer. Select the printer from the list, either by name or by IP
address. If you cannot find the device in the list, enter the IP address manually
in the edit field. Click Add.
3. Recommended Solution
Choose Yes, allow access. Click Finish and check if the issue still occurs.
If the Troubleshoot wizard indicates that the problem is not caused by the Acronis
Internet Security firewall on your computer, check for other potential causes, such
as the following:
● The firewall on the other computer may block file and printer sharing with your
computer.
▶ If the Windows Firewall is used, it can be configured to allow file and printer
sharing as follows: open the Windows Firewall settings window, Exceptions
tab and select the File and Printer Sharing check box.
Troubleshooting
152