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behavior. Since this feature is based on a heuristic system, there may be cases
when legitimate applications are reported by Active Virus Control.
When this situation occurs, you can exclude the respective application from being
monitored by Active Virus Control.
To add the program to the exclusions list, follow these steps:
1. Open Acronis Internet Security, click Options in the upper-right corner of the
window and choose Expert View.
2. Go to Antivirus > Shield.
3. Click Advanced Settings.
4. In the new window go to the Exclusions tab, click the Add button and browse
to the location of the program's .exe file (usually located in the C:\Program
Files).
5. Click OK to save the changes and close the window.
6. Close the Acronis Internet Security window and check if the issue still occurs.
If this information was not helpful, you can contact Acronis Internet Security for
support as described in section “Support” (p. 171).
29.3. I Cannot Connect to the Internet
You may notice that a program can no longer connect to the Internet or access
network services after installing Acronis Internet Security.
The Troubleshoot wizard will help you identify and solve the connection issue. To
start the wizard, open Acronis Internet Security and, depending on the user interface
mode, proceed as follows:
Intermediate View
Go to the Security tab and click Configure Firewall in the Quick Tasks area
on the left side of the window. Select the Settings tab in the new window that
appears and click Troubleshoot.
Expert View
Go to Firewall > Settings and click Troubleshoot.
Follow the three-step guided procedure to start the troubleshooting. You can navigate
through the wizard using the Next button. To exit the wizard, click Cancel.
1. Welcome
Select I am trying to access the Internet and the action fails.
2. Identify Problem
Click Choose Application and Browse to locate the program's .exe file (usually
located in the C:\Program Files, i.e. Firefox.exe). Click Add.
Troubleshooting
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