2011

29. Troubleshooting
This chapter presents some problems you may encounter when using Acronis Internet
Security and provides you with possible solutions to these problems. Most of these
problems can be solved through the appropriate configuration of the product settings.
If you cannot find your problem here, or if the presented solutions do not solve it,
you can contact the Acronis technical support representatives as presented in
chapter “Support” (p. 171).
29.1. Scan Doesn't Start
This type of issue can have two main causes:
● A previous Acronis Internet Security installation which was not completely
removed or a faulty Acronis Internet Security installation.
If this is the case, the easiest solution to follow is to remove Acronis Internet
Security completely from the system and then reinstall it.
● Acronis Internet Security is not the only security solution installed on
your system.
In this case, follow these steps:
1. Remove the other security solution.
2. Remove Acronis Internet Security completely from the system.
3. Reinstall Acronis Internet Security on the system.
If this information was not helpful, you can contact Acronis Internet Security for
support as described in section “Support” (p. 171).
29.2. I Can no Longer Use an Application
This issue occurs when you are trying to use a program which was working normally
before installing Acronis Internet Security.
You may encounter one of these situations:
● You could receive a message from Acronis Internet Security that the program is
trying to make a modification to the system.
● You could receive an error message from the program you're trying to use.
This type of situation occurs when the Active Virus Control module mistakenly
detects some applications as malicious.
Active Virus Control is a Acronis Internet Security module which constantly monitors
the applications running on your system and reports those with potentially malicious
Troubleshooting
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