User guide

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Table of contents

1 Introduction to Acronis Backup & Recovery Online .................................................................... 4

1.1 What is Acronis Backup & Recovery Online? ......................................................................... 4

1.2 What data can I back up and recover? .................................................................................. 4

1.3 How long will my backups be kept in the online storage? ...................................................... 4

1.4 How to secure my data? ....................................................................................................... 5

1.5 Backup and recovery FAQ ..................................................................................................... 5

1.5.1 What backup methods are available? ...................................................................................................... 5

1.5.2 Is the online storage available under Acronis bootable media? ............................................................... 5

1.5.3 Can I use Acronis Universal Restore when recovering a system from the online storage? ...................... 5

1.5.4 What if a network connection is lost during online backup or recovery? ................................................ 6

1.5.5 What happens if I run out of space? ......................................................................................................... 6

1.5.6 What is the cleanup task for? ................................................................................................................... 6

1.5.7 How to make a recovered machine recognize its subscription? .............................................................. 6

1.6 Initial Seeding FAQ ................................................................................................................ 6

1.6.1 What is Initial Seeding?............................................................................................................................. 6

1.6.2 Why would I want to use Initial Seeding? ................................................................................................. 7

1.6.3 Is Initial Seeding a paid service?................................................................................................................ 7

1.6.4 What types of hard drive can I use for Initial Seeding? ............................................................................ 7

1.6.5 Can I send more than one backup under a single Initial Seeding license? ............................................... 7

1.6.6 Can I send backups taken from a number of machines on a single hard drive? ...................................... 7

1.6.7 How to buy an Initial Seeding license? ..................................................................................................... 7

1.6.8 How to perform initial seeding? ............................................................................................................... 8

1.6.9 How to package a hard drive for shipment? ............................................................................................ 8

1.6.10 How do I track an Initial Seeding order status? ...................................................................................... 11

1.7 Large Scale Recovery FAQ ................................................................................................... 12

1.7.1 What is Large Scale Recovery? ............................................................................................................... 12

1.7.2 Why would I use Large Scale Recovery? ................................................................................................. 12

1.7.3 Do I need to perform initial seeding to be able to use Large Scale Recovery? ....................................... 12

1.7.4 Is Large Scale Recovery a paid service? .................................................................................................. 12

1.7.5 Can I perform large scale recovery on a different machine? .................................................................. 12

1.7.6 Can I obtain backups taken from a number of machines on a single hard drive? .................................. 13

1.7.7 How to buy a Large Scale Recovery license? .......................................................................................... 13

1.7.8 How do I track a Large Scale Recovery order status? ............................................................................. 13

1.7.9 How to perform large scale recovery? ................................................................................................... 13

1.8 Subscription lifecycle FAQ ................................................................................................... 14

1.8.1 How to access my account management Web page? ............................................................................ 14

1.8.2 Where do I find the subscriptions that I purchased?.............................................................................. 14

1.8.3 When does my subscription begin? ....................................................................................................... 14

1.8.4 What happens when my subscription expires? ...................................................................................... 14

1.8.5 How do I renew a subscription? ............................................................................................................. 15

1.8.6 How do I increase a storage quota for a machine? ................................................................................ 15

1.8.7 What is the “Group” column for? ........................................................................................................... 16

1.8.8 Can I revoke a subscription from a machine? ......................................................................................... 16

1.8.9 Can I cancel my subscription? ................................................................................................................. 16