User guide

The time count will begin as soon as the subscription is activated. The first activation occurs when

you assign a subscription to a certain machine. To do so, you need to have Acronis software installed.

1.9.4 What happens when my subscription expires?

A month before the subscription expiration date you receive an e-mail notification with an alert. In

addition, you can see this alert on the account management Web page near the machine. This means

you need to renew (p. 16) the subscription to continue backing up the machine.

If you do not renew the subscription, you will be able to back up data to the online storage for five

days following the expiration date. You will be able to recover data from the online storage for 30

days following the expiration date.

1.9.5 How do I renew a subscription?

Buy another subscription and specify it as the next subscription of the same machine. The new

subscription will be activated as soon as the current subscription expires.

An expired subscription can be renewed within five days after expiration. In such cases, the new

subscription will be activated immediately.

1.9.5.1 Renewing a single subscription

To renew a subscription

1. Go to the account management Web page.

2. Make sure that you have an available subscription of the same type with the same or larger

storage quota.

Example: To renew the Acronis Backup & Recovery Online Workstation 250GB subscription, you

need either Acronis Backup & Recovery Online Workstation 250GB subscription or Acronis

Backup & Recovery Online Workstation 500GB subscription.

3. Select the machine that you want to renew the subscription for, and then click Renew.

The subscription appears in the Next subscription column for the selected machine.

1.9.5.2 Renewing a number of activated subscriptions at once

This operation is possible if the appropriate number of new subscriptions are identical to the

currently used subscriptions.

Make sure the new subscriptions are available on your account management Web page. Then click

Renew all. The confirmation window will summarize which subscriptions will be renewed. If identical

subscriptions are not found for some of the machines, you have the option to cancel automatic

renewal and renew each subscription individually.

1.9.5.3 What does "Auto-renew" mean?

Auto-renewal means that when the current subscription expires, the next subscription will be

automatically selected from the available subscriptions. The next subscription must be identical to

the current subscription.

If an identical subscription is not found, auto-renewal will not take place and your backups may fail.

No subscriptions will be bought automatically. Only those subscriptions available at the time of