User guide

Step 2

Place the hard drive into an anti-static bag to protect the drive from electrostatic discharge. If you do

not have an anti-static bag, simply wrap the hard drive into aluminum foil.

Step 3

Use a sturdy box that is at least twice the size of the drive. Pack the drive with a bubble wrap around

all 6 sides so it can fit tight into the box and cannot be moved within.

DO NOT use Styrofoam peanuts for packing as they do not provide enough protection.

DO NOT send your media in jiffy bags

Step 4

Choose the transport company that you will use for shipping. On that company's web site, prepare

and print two prepaid shipping labels:

1. Shipping label for sending your hard drive. This label is placed on the top of the box. You should

send your package to one of the Acronis data centers. The data center address can be obtained

on the Initial seeding / Recovery tab of your account management page by clicking Datacenter

address.

We recommend that you use overnight shipping, if you want to start doing incremental backups

as soon as possible. The data is generally available the next business day after the data center

receives it.

2. Shipping label for returning your hard drive. Put this label in the box. When returning your hard

drive, we will reuse the same packaging unless it is damaged. If you do not enclose the label,

your drive will be securely discarded.