Warranty

2
August 12, 2019
11. The ambient temperature of the room where the floor is installed shall be kept between 60º F - 80º F
continuously;
12. The floor shall be maintained according to Manufacturer’s written instructions;
13. The floor shall not be altered or repaired without prior written authorization from Acqua Floors®.
Limitations & Exclusions
The Limited Warranties do not cover conditions caused by improper use or maintenance outlined below;
1. Any wear or reduction in gloss, marks, scuffs, scratches, gouges, dents or cuts, including (without
limitation) those caused by pets, pebbles, sand or otherwise abrasives, construction traffic or failure
to maintain the floor as required;
2. Any damage caused by negligence, accidents, misuse, non-approved cleaners, or abuse;
3. Damage caused by furniture, appliances, wheeled items or other such items applied to the face of
the material;
4. Installing cabinets or countertops over nail and/or glue down wood flooring shall be at the risk of
the installer and consumer. Acqua Floors™ will not be liable for any associated replacement or
repairs regarding such installations. Installing cabinets over any floating floor will render this
warranty null and void;
5. Failure to support furniture, appliances or other items of the like with floor protectors that are
appropriately sized, made of non-staining felt, rest flat on the floor and are replaced regularly. The
use of rubber, plastic or metal glides is not permitted;
6. Any splits, cracks, grain raising, checking, edge fracturing, splintering, cupping, crowning/peaking,
warping, twisting, expansion/contraction, buckling, chipping, scratching, bowing, bubbling,
separating or dimpling, that occurs during or after the floor has been installed and as a result of
abuse, misuse, improper maintenance or care, exposure to excessive or insufficient moisture,
improper environmental conditions including excessive heat from radiant heat systems, or installing
products not rated for radiant heat over a radiant heat system are not covered by this warranty;
7. Flooring installed over radiant heat system;
8. Damage caused by fire, flooding, and other natural disasters and acts of God;
9. Changes in color due to aging, excessive moisture, exposure to sunlight or UV rays will not be
considered a defect. All hardwood flooring is sensitive to UV rays and will exhibit some change in
color. Area rugs and large furniture should be moved occasionally, as they block sunlight and may
cause the flooring to age at different rates or areas of varying coloration;
10. We do our best to have the most accurate representation of our floors in all marketing material and
samples. However, variances may appear from digital photographs, printed photographs, sample
material, finish texture, finish sheen and color when compared to the actual material. Any exact
matches are to be considered coincidental;
11. Color variations between flooring and/or samples and other flooring and/or samples you wish to
match are not considered a defect and are not covered under warranty;
12. Accessories are not manufactured by Acqua Floors® and are therefore not covered under this
warranty;
13. Deficiencies related to subfloor or floor joist assemblies, subfloor preparation materials and
fasteners, including, but not limited to uneven subfloor surfaces, floor deflection or voids in the
subfloor;
14. Noises including but not limited to squeaks, popping, creaks or sounds of the like;