Installation Guide

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October 9, 2020
Installation Guidelines
Bamboo Veneer on SPC Rigid Core (BSPC)
Our flooring products come with a Lifetime Structural (Residential) Warranty/ Lifetime Residential Finish
Manufacturer Warranty/ 15-Year Light Commercial Finish Warranty. The warranty applies to the original purchaser
of the flooring only and guarantees that the surface will not wear-through or peel off for the duration of install.
Installation of the product confirms your acceptance of the product. Failure to follow Pre-Installation and
Installation guidelines will void the manufacturer’s warranty. The warranty does not cover damage from improper
use, care, maintenance or installation, including scratching, exposure to moisture and humidity, water damage,
denting, telegraphing, fading, or staining. BSPC is formatted to withstand topical spills for up to 72 hours without
harm. Please review our warranty coverage information for specific terms and conditions.
PLEASE READ CAREFULLY BEFORE INSTALLING
Thoroughly examine the flooring prior to installation for grade, color, finish and quality. Ensure adequate lighting
for proper inspection. If flooring is not acceptable, do not install the floor. Please contact the seller immediately
and arrange for replacement. Industry standard allows up to 5% of material may be culled for blemishes or defects
without being considered defective. Please note our products contain a standard pattern variation and installers
should be working from multiple open boxes to ensure boards are blended throughout. The manufacturer cannot
accept responsibility for installation of flooring with visible defects. Installation of this product warrants the
acceptance by the installer or owner for the quality of the material, as well as conditions in which the material is
being installed therein.
It is the Installer/Owner responsibility to ensure that the conditions are acceptable prior to the installation of the flooring.
The manufacturer declines any and all problems associated with the flooring that are related to or attributed to improper
jobsite conditions. Any splits, cracks, grain raising, checking, edge fracturing, splintering, cupping, crowning/peaking,
warping, twisting, expansion/contraction, telegraphing, buckling or chipping that occurs during or after the floor has been
installed and as a result of abuse, misuse, improper maintenance or care, exposure to excessive or insufficient moisture,
improper installation technique and improper environmental conditions including excessive heat from radiant heat systems
are not covered under the manufacturer’s warranty.
Prior to installation of any flooring, the installer must ensure that the jobsite and subfloor meet the requirements
of these installation instructions. All necessary accessories, including trim, must be present at the jobsite prior to
beginning installation. The manufacturer is not responsible for flooring failure resulting from unsatisfactory jobsite
and/or subfloor conditions.
When purchasing flooring, we recommend adding 5%-15% to actual square footage needed for cutting allowance
and to compensate for culled material. It is acceptable that up to 5% of material be outside the range of
acceptance and not be considered defective.
It shall be the responsibility of the Installer to document installation date, product SKU and lot information,
duration of product acclimation, flooring moisture content, subfloor moisture content, site relative humidity and
site temperature. This information must be documented by the installer and a copy provided to the property
owner to ensure product warranty coverage.

Summary of content (9 pages)