Service manual

Much of this information is provided as text in telesoftware format. Once registered as a user, you can
accesIf the access string does contain a D then it is probably better to use:
*ACCESS PASSWORDS *RENAME
PASSWORDS OLDDIR
If the file was not found, rejoin at this point.
Now it is possible to copy the new password file from the disc that was prepared earlier to the fileserver disc.
Do this using the following:
*MOVE :NEWDISC.$.PASSWORDS :FS.$.PASSWORDS
If you aren't using a Master 128 you will need to use a different command to do this.
Your E20 now contains a password file with the users SYST and HACKNET, neither have passwords and
both are system privileged.
If the PASSWORDS object had been a file, then the contents of the file OLDPWS will possibly contain a –
fist of users, which may be of use.
Customer Support
On September 1, we opened our direct support hot-lines for dealers and service centres. As a reminder, the
hot-line number is:
Cambridge [phone]
There is also a hot line for Engineering enquiries and returns, this is:
Cambridge [phone]
Please note that these are direct lines - it is NOT possible to transfer calls from these numbers to other
departments within Acorn.
These facilities have proved very successful thanks to their sensible use on the part of dealers and service
centres. Please remember that the numbers should not be given to customers as this would impair our ability
to offer an efficient support service. Please also note that the engineering and returns line, which was
previously advised as only being manned between 0930 and 1130 on working days, is now generally
available at other times, and will be answered if staff are available at the time. An answering machine will
take a message on the returns line number if it is not possible to take a call at a specific time. Please do leave
a message - we do listen to the machine, and respond!
The other main support medium is the Support Information Database, an on-line Viewdata information
system offering access to a wide range of technical and general information relating to Acorn products. s
SID via a local call. Most of our dealers have now applied for registration on SID. If you have not, or if you
need any further information about SID, please write to the SID Editor at Acorn. Alternatively, if
Doc. 999,0031 December 1987 -6- Acorn Engineering News