Service manual

Customer Services Department
Acorn Computers Limited
Cambridge Technopark
645 Newmarket Road
Cambridge CB5 8PB
Telephone [phone]
Telex 81152 ACNNMR G Fax
No 0223 214382
Direct dealer / ASC lines
Support 0223 215452
Engineering / Returns 0223 215454
Dear Colleague
Welcome to an edition of Engineering News. This is the last version that you will receive on paper, as we will be putting
future Engineering Information on SID - the Support Information Database. This should allow us to be considerably more
flexible with Engineering Information, as well as the ability to include test programs and the like in Telesoftware.
As well as just Engineering information, I have included some more general support information on other areas too - so
you may wish to show this document around your organisation.
I hope that the information enclosed is useful, and I would encourage you to help us to help you, by completing
the questionnaire at the back, and returning it to me. This questionnaire is designed to give me some information about
your servicing capability, and I shall us the results to prepare a database of referral sites for repairs both in and out of
warranty. As I am sure you realise, out of warranty repairs are potentially profitable - and repairs in warranty are one
of the many ways to prove to a customer that you give good service.
Should you have any specific Engineering enquiries, I would encourage you to use SID mailbox 1006, which has
been set up especially to receive these.
Yours faithfully,
for Acorn Computers Ltd
Alastair France
Manager, Engineering Services
Registered Office Acorn Computers Limited
Fulboum Rood, Cherry Hinton
Cambridge CBI 4JN. England
Registered No 1403810
VAT No 215 4002 20