User`s guide

Returns procedure
Goods bought direct from us
Faults present when you receive goods
When you receive one of our products you should try it out as soon as possible and
report any problems within seven days. We will of course make good any missing
parts or damage in transit free of charge if you have let us know promptly. Please
retain all original packing and enclosed items.
Please note that we do not supply goods on an approval or 'sale or return' basis
unless we have specifically agreed this in writing with you.
Faults discovered later
All goods supplied by us are guaranteed for twelve months. Within this period we
will repair (or at our option replace) any goods which do not perform properly
through no fault of yours.
I f your equipment fails to perform properly please telephone our Service
Department with a full description of the equipment and problem. Please have your
receipt or invoice or delivery note to hand.
I f the problem cannot be resolved you will be given a Returns Number and the
address of our service department, and told which items to return. PLEASE DO
NOT SEND GOODS BACK TO US WITHOUT A RETURNS NUMBER.
Pack the goods securely, preferably in the original packaging. This is very important
with hard discs. Enclose a full description of the fault together with your name and
address for return. Seal the package. Write the Returns Number and the address of
our service department clearly on the outside.
We may ask you to mail small items to us, in which case you should insure the
package with the Post Office. We will arrange for larger items to be collected.
Goods covered by warranty will be repaired or replaced and you will be charged
only for collection. If the goods are not covered by warranty you will have to pay for
all repairs and carriage.
Unfortunately we cannot accept responsibility for any goods lost or damaged in
transit if the above procedure is not followed or if the goods are not adequately
packed. Neither can we accept responsibility for faults resulting from damage or
i ncorrect use while goods are in your possession.
Goods not bought direct from us
Please contact your supplier in the first instance if you have any problems. If this
does not achieve a satisfactory result then telephone our Service Department. We
will need to see a proof of purchase before any warranty repairs can be dealt with.