Installation guide
Table Of Contents
- Conferencing and Instant Messaging Planning and Installation Guide ShoreTel 13.1
- Contents
- Preface
- 1. Conferencing & Instant Messaging Overview
- About the ShoreTel Service Appliance
- Service Appliance 400 (SA-400)
- Distributed Conferencing Capabilities
- Single System Management
- Integrated Services
- Single Dial-in Number and Web Address
- Service Appliance Failover
- Service Appliance Logs and Records
- Integration with ShoreTel Communicator and Microsoft Outlook
- Host and Participant Desktop Requirements
- 2. Planning and System Design
- 3. Network Requirements and Preparation
- 4. Site Requirements and Preparation
- 5. Installing Service Appliances
- 6. Configuring the Service Appliance
- Upgrading the Firmware
- Service Appliance Configuration Process
- Configuring the Network Time Protocol (NTP) Server
- Installing Licenses
- Configuring a Conference Extension
- Turning Off Port 5004
- Setting up the ShoreTel System
- Configuring the Conference Viewer Page
- Configuring the Client Interface
- Configuring HTTPS
- Creating Users
- Configuring Instant Messaging
- Connecting with the Microsoft Exchange Server
- Conference Administration Interface
- Conferences
- 7. Maintenance
- 8. Going Live and Training
- 9. Backup and Restore
Planning and System Design Load Balancing
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ShoreTel 13.1 Conferencing and Instant Messaging 20
example, if your experience includes inconsistent WAN connections, limited WAN bandwidth or known
WAN quality issues, installing Service Appliances at regional sites and implementing load balancing
can minimize the effect the WAN has on conference calls.
Similarly, if your ShoreTel system is servicing users in different cities or countries and many of the
conferences are held at local sites, you can save on long distance charges by installing Service
Appliances at the local sites to handle local conferences. Other advantages of installing Service
Appliances at local sites include:
Savings on inter-site bandwidth
Better quality audio and web sessions
For more information about setting up a remote service appliance, see Setting Up a Service Appliance
to Remote Service Appliances on page 55
Load Balancing
ShoreTel Conferencing supports load balancing. The ShoreTel system manages all calls in the system
including conference calls from a single source. That means that when a conference is initiated,
ShoreTel Conferencing can assess conference resources and shift the conference to an available
Service Appliance if the local unit does not have sufficient resources.
Redundancy
The ShoreTel Service Appliance supports failover in cases where a unit loses connectivity or fails. In
the event of a loss of network connectivity or unit failure, the ShoreTel system will redirect new
conference calls to another Service Appliance unit if resources are available.
Licensing Requirements
Audio conferencing and web conferencing services are enabled through keyed licenses for Audio
Conference ports and web conference ports. Licenses enable concurrent access to the services,
rather than per user or per appliance. Instant Messaging is enabled in all communicator access levels.
For example, you have a single SA-100 which supports 50 G711 audio conference streams and 30
secure web sessions. To run a concurrent audio/secure web conference for 30 participants would
require 30 Audio Conference and 30 web conference licenses.
In order to be a conference host on the system, you must be added as a user, which requires at least a
mailbox license.
Note
ShoreTel recommends that you do not install Service Appliances in a network where latency exceeds
100 ms. To operate Service Appliances optimally, network latency and jitter must be minimized.
ShoreTel also recommends that the ping lag time between Service Appliances and the ShoreTel
headquarters server does not exceed 200 ms. This lag time affects how quickly web pages refresh.