User's Manual

12 SRFN kV2c Field Installation Instructions
Support
Support
There are several ways to get help when you have a question, an issue, or would
like to speak with Aclara’s Support personnel.
• Aclara Connect
Aclara's exciting customer portal (https://connect.aclara.com) enables you
to access our frequently-updated knowledge database, easily access product
documentation, submit and track your Support cases and RMAs, access
Aclara University's Online Learning Center (OLC) and learning library,
track your orders, join communities and groups, join in discussions with
other Aclara customers and Aclara personnel, and much more. If you do not
have access to Aclara Connect, email [e-mail] and request
access.
• Aclara University
Aclara’s on-demand training makes content available to you in a
convenient, cost-effective online environment. The OLC has recordings of
several webinars, streaming educational videos, software simulations, and
short videos which walk you through a specific task. Access the OLC by
going the Training tab of Aclara Connect and clicking the Online Learning
Center link.
• Technical Support
Email [e-mail] or call 1-800-892-9008 to speak with an Aclara
representative.
DRAFT 8-17-17