Technical Manual
Table Of Contents
- Table of Contents
- Product Specifications
- Warnings, Cautions, and Notes
- Introduction
- Commissioning
- Tools Required
- Connect to the Main Board
- Commission the DCU
- Installer Commands
- Global Commands
- Administrator Commands (for an LTE Backhaul)
- Alarm Menu
- Manufacturing Menu
- MTU Menu
- Transceiver Menu
- Records Menu
- Power Supply Debug Menu
- Transceiver Debug Menu
- Advanced Menu
- Global Navigation Satellite System (GNSS) Menu
- Maintenance
- Troubleshooting
- Testing the DCU
- Local Menu “WALL” Command Information
- DCU-Generated Headend Messages
- Index
Chapter 6 • Troubleshooting
D C U M a i n t e n a n c e a n d O p e r a t i o n M a n u a l 43
CHAPTER
6
TROUBLESHOOTING
This chapter contains information on troubleshooting the Data Collector Unit
(DCU). For information on issues not discussed in this chapter, please contact
Aclara Support at 800-892-9008.
AclaraONE
The first step when investigating DCU issues is to check AclaraONE. Follow the
menu path AclaraONE > Synergize RF > Equipment > DCUs > Details or
AclaraONE > STAR > Equipment > DCUs > Details to view the DCU Details
window.
This window provides
• DCU Information
• Transceiver Information
• Cellular Information
• Call Settings Information
• TCP/IP Information
• DCU Notifications for the Past 7 Days
• DCU State Messages
• DCU RSSI Information
• DCU Diagnostics Information
• DCU Records Transferred
Visual Check
If you take a trip to the field to check the DCU site, check the following items:
• Condition of DCU cabinet
• RF sources interfering with the DCU
• Loose or missing cable ties