Technical Manual

Chapter 2 • Warnings, Cautions, and Notes
D C U M a i n t e n a n c e a n d O p e r a t i o n M a n u a l 9
Support
There are several ways to get help when you have a question, an issue, or would
like to speak with Aclara Support.
Aclara Connect
Aclara’s customer portal enables you to access our frequently-updated knowledge
database, easily access product documentation, submit and track your Support
cases and RMAs, access Aclara University’s Online Learning Center, track your
orders, join communities and discussions with other Aclara customers and Aclara
personnel, and much more. If you do not have access to Aclara Connect, email
[e-mail] and request access.
Aclara University
Aclara’s on-demand training makes content available to you in a convenient,
cost-effective online environment. The Online Learning Center (OLC) has
recordings of several webinars, streaming educational videos, software
simulations, and short videos which walk you through a specific task. Access the
OLC by clicking the Aclara University link on Aclara Connect.
Technical Support
Email [e-mail] or call 1-800-892-9008 to speak with an
Aclara representative.
Returning Product
To return Aclara products for repair, complete an RMA Request on Aclara
Connect and provide as much detail about the problem as possible. If you have
any questions regarding your return, please call 1-800-892-9008 or email
[e-mail].