User's Manual

Universal Metering Transponder for kV2c™ Meter User Guide 39
Chapter 3 • Troubleshooting
5. Replace the meter and verify that the Communication icon appears on
the meter display. This icon should display approximately 5-8 seconds after
power up. The icon also displays briefly each minute thereafter, if a valid
time sync has been received.
6. Use the Portable RCE Test Unit (PRTU) to confirm that the TWACS
module is communicating.
N OTE If a PRTU is not available, communication with the meter can be verified using
TNS.
7. Instruct the TNS Operator to search the unit into the TNS database while a
technician is on site.
8. If the meter does not communicate, or if a power up indicator is not
validated, replace the meter and repeat steps 6 and 7.
9. If the previous steps determine that the meter has “Failed”, complete the on
page 40 to return the meter.
IMPORTANT Contact DCSI Customer Care (email [e-mail] or call 1-800-892-9008)
and arrange to speak with a Technical support Engineer if a new meter does
not successfully communicate from the same site.
Meter Shop Test System
Use the Meter Shop Test System to test TWACS signaling, read select transponder
registers, zero select transponder registers, and perform various other transponder
functions on a TWACS-enabled kV2c meter. For complete details on the Meter
Shop Test System, see the Meter Shop Test System Help (accessed by clicking the
Help button on the Meter Shop Test Tool main menu) or contact your Program
Manager or DCSI Customer Care at [e-mail] or 1-800-892-9008.
Because of the various test equipment available for use with DCSI products and the
configuration requirements/options, the Meter Shop Test System Set-Up Guide,
will guide you through initial equipment selection and setup for meter/module
testing.
This UMT-C-KV user guide contains all the module-specific information
necessary to test the UMT-C-KV installed in the kV2c meter. UMT-C-KV module,
TWACS serial number, and meter-specific information is available on the meter
label. Refer to Figure 2.5 on page 32. Additional information, such as module
Type and Model, can be found in Table 2.8 on page 30 of this user guide.
If you are unable to resolve a problem with the UMT-C-KV, return the meter to
your integrator or DCSI. See Product Returns on page 3.
N OTE To use the Meter Shop Test System optical port communication option with a
TWACS-enabled kV2c meter, you must have an Optical Port Cable Assembly
(see Figure 3.1).
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