User's Manual

Universal Metering Transponder for kV2c™ Meter User Guide 3
Chapter 1 • Introduction
Support
The TWACS Portal (https://portal.twacs.com/) provides a wide range of
information that can serve as a starting point when you have a question. The Portal
contains information such as:
If, at any time, you would like to speak with a DCSI representative about any
product or service or if you do not have a username and password to access the
Portal, please contact DCSI Customer Care:
Product Returns
I MPORTANT Before returning product to DCSI, make sure you have identified the root cause
of the problem. As needed, perform troubleshooting requesting Technical
Support through DCSI Customer Care when additional assistance is required. It
is critical to identify the root problem to avoid shipping hardware for repairs
when the problem lies elsewhere.
To return DCSI products for repair, complete the Service & Repair RMA Request
through the TWACS Portal (https://portal.twacs.com), providing as much detail
about the problem as possible. If you have any questions regarding your return,
please contact [e-mail] or call 1-800-892-9008 and choose the Service and
Repair option.
•User Guides •FAQs
• Service Advisories • Customer Discussion Threads
• Training Registration • Upcoming Events
• Certified Partner Information • User Group Conference Information
• Current News • The Power Line Newsletter
Email: [e-mail]
Phone: [phone]
Address: Distribution Control Systems, Inc.
945 Hornet Drive
Hazelwood, MO 63042
USA