User's Manual

TWACS
®
-ORION
®
for UMT Products User Guide 61
Chapter 3 • Troubleshooting
5. The TWACS NG Operator may also want to check the notifications to
verify if any have been received for the transponder in question. For more
information regarding notifications, refer to the Notifications section of the
TWACS® Network Gateway Operational Process Guide.
6. If the previous steps determine that the meter has “Failed”, see Product
Returns on page 3 to return the meter.
N OTE For additional information regarding remote troubleshooting, contact DCSI
Customer Care (email [e-mail] or call 1-800-892-9008) to speak with a
Technical Support Engineer.
EMTR-3 Diagnostic Indicators
The following table lists the error code number and error message text that the
HHTR displays when the specific error is encountered while communicating with
the EMTR-3.
Table 3.1 Error code description and solution
Error Description Solution
The following error codes are RF communication errors.
01 RF Error General error. Retry the command.
02 Service Not Supported Service is not supported. Retry the command.
04 Operation Not Possible RF error. Retry the command.
05 Inappropriate Action
Requested
RF error. Retry the command.
06 RF Device Busy RF error. Retry the command.
07 Data From Device Not
Ready
RF error. (Usually memory) Retry the command.
31 RF Device Sent NAK RF error Retry the command.
32 Can not acquire an RF Link RF error Retry the command.
33 Operation Timed Out Operation time expired without
success.
Retry the command.
The following error codes are internal HHTR-3 or user errors.
101 RFPIC sends a NAK The RFPIC isn't ready or doesn't
understand the command. The RF
PIC internal to the HHTR-3 has
failed.
Retry the command.
102 RFPIC is Busy! RFPIC is performing another
operation and is currently busy.
The RF PIC internal to the
HHTR-3 was in the middle of
another command.
Retry the command.
103 No response from RFPIC
on HHTR
The RFPIC isn't responding to the
UI. No Response from the RF
PIC. The RF PIC didn't respond
to the UI processor.
Retry the command.
DRAFT