User's Manual

DRAFT
TWACS
®
- ORION
®
for CENTRON
®
Meter User Guide 35
Chapter 2 • Testing, Troubleshooting, and Maintenance
Maintenance
The TWACS-ORION system requires no maintenance.
Warranty
Refer to contract terms for warranty information.
Return Procedures
DCSI equipment which has been integrated or retrofitted by a third party,
must be returned to the third party. Please do not return third party integrated
equipment to DCSI. Contact the third party to obtain their “Return
Authorization Number” and shipping instructions and return the equipment
directly to the integrator/retrofitter.
If you are a DCSI certified integrator and the product cannot be repaired in
the meter shop, remove the module and complete the following procedure.
N OTE Before returning an item to DCSI, refer to your contract terms for
warranty information. If an item is out of warranty, a diagnostic fee may
apply. Please send an email to [e-mail] for a diagnostic estimate.
If you have any questions regarding returns, send an email to
[e-mail].
1. Send an email to [e-mail] with the information listed below.
Within 24 hours, excluding weekends and holidays, you will receive
an email acknowledging receipt of your request. After DCSI processes
your request, you will receive a Return Material Authorization (RMA)
number with the shipping instructions. To expedite the process, be
sure to include all the information requested below:
• Company name [Distributor name and location (city and state) if
applicable]
• Ship To name and address
• Contact name, phone number, and email address
• DCSI part number of each item
• Serial number of each item
• Description of each item
• Total quantity (by DCSI part number) for each item
• Specific reason for return of each item
• Manufacturer number (number starting with A/M/V/C/W) of each
RCE item
2. Once you receive an RMA number, package the IMT-XM according to
the shipping instructions received and following the notes below.