User's Manual

Table Of Contents

DRAFT

28 TWACS

- ORION

for CENTRON

Meter User Guide

Troubleshooting and Error Messages

The following troubleshooting information can be used to determine the

cause of improper operation of the TWACS-ORION system.

TNS Troubleshooting

The TNS system can be used to check module and meter communication.

The TNS system includes error flags in returned messages that aid in issue

identification.

For error codes, refer to the Troubleshooting chapter in the TNS End User

Guide.

For information about TNS Trouble Server Applications, refer to the

Trouble Server Applications in the TNS End User Guide.

Field Troubleshooting

Distribution Control Systems, Inc. has developed various software and

hardware products for testing TWACS-enabled devices in the field and the

meter shop. See the Meter Shop Test System section of this chapter for

information regarding use of this system.

The EMTR-2 has no field serviceable parts. It can only install, delete, or

query installed ORION transmitters.

When necessary, the HHTR can be used to -

• Install the Orion transmitter (HHTR can not communicate with

Orion)

• Query the EMTR for a remote installed list

• Delete Orion from the EMTR installed list

• Check EMTR status (Hardware & Firmware version, and RCE Type

& Model)

A remote list query by the HHTR gives port-specific information for each

installed Orion transmitter as follows:

• Serial Number

• Present Total Consumption (not current total consumption, but rather

last RF communication total consumption, usually < 1 hr old)

• Leak Detect (tripped by water meter, will reset on its own, or can be

manually reset in the field; see the meter manufacturer

documentation for trip and reset conditions)

• Tamper Detect (must be field reset at water meter)

• RSSI (snapshot-from last check in)

• Acquisition Failures