User's Manual

TWACS
®
- ORION
®
for CENTRON
®
Meter User Guide 31
Chapter 2 • Testing, Troubleshooting, and Maintenance
Return Procedures
Electromechanical meters/modules which have been integrated or retrofitted
by a third party, must be returned to the third party. Please do not return third
party integrated meters/modules to DCSI. Contact the third party to obtain
their “Return Authorization Number” and shipping instructions and return the
meter/module directly to the integrator/retrofitter.
If you are a DCSI certified integrator, and the product is under warranty and
cannot be repaired in the meter shop, remove the module from the meter and
complete the following procedures.
Before returning the product to DCSI, refer to contract terms for warranty
information.
1. Send your return request via email to [e-mail] with the
following information:
• Company name (Distributor name and location (City, State) if applicable)
•
Ship to name and address
• Contact name, phone number, and email address
• DCSI part number of each item
• Total quantity (by DCSI part number) for each returned item
• Serial number of each item
• Specific reason for return of each item
• Manufacturer number (number starting with A/M/V/C/W) of each
RCE item
• Description of each returned item
• Substation Communications Equipment (SCE) name
• You will receive an email from DCSI within 24 hours, excluding
weekends and holidays.
• Upon receipt of all required information you will receive a Return
Material Authorization (RMA) with the shipping instructions.
I MPORTANT Items should be properly packaged to avoid shipping/handling damage
during transit.