User's Manual

2 Home Area Nework Guide
Support
Support
The TWACS Portal (http://customer.aclaratech.com) provides a wide range of
information that can serve as a starting point when you have a question. The Portal
contains information such as:
If, at any time, you would like to speak with an Aclara representative about any
product or service or if you do not have a username and password to access the
Portal, please contact Aclara Customer Care:
Product Returns
I MPORTANT Before returning product to Aclara, make sure you have identified the root
cause of the problem. As needed, perform troubleshooting requesting
Technical Support through Aclara Customer Care when additional assistance is
required. It is critical to identify the root problem to avoid shipping hardware
for repairs when the problem lies elsewhere.
To return Aclara products for repair, complete the Service & Repair RMA Request
through the TWACS Portal (http://customer.aclaratech.com
), providing as much
detail about the problem as possible. If you have any questions regarding your
return, please contact [e-mail] or call 1-800-892-9008 and choose the
Service and Repair option.
•User Guides •FAQs
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• Certified Partner Information • User Group Conference Information
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Email: [e-mail]
Phone: [phone]
Address: Aclara
945 Hornet Drive
Hazelwood, MO 63042
USA