Specifications

42
Information
required
The following information will be required to log a call:
 Contact name (school or parent)
 Contact number
 Serial number (SNID)
 Email address
 School location (address)
 Fault details
Call logging process
• Attempt to identify the component or software of the device that has the fault
• Refer to the Troubleshooting section of this manual to see if there is any relevant information
that can be applied to the fault and follow the instructions provided
• If this is unsuccessful parents, guardians or school staff can log a call with Acer via the
number in the table above
Windows backup
Backup and restores
DETE has implemented a best practice backup that is designed to suit the needs of a student.
It is the responsibility of the student to backup all personal data. All personal data
should be stored on a network drive at school and/or on a personal USB drive. Data
stored on the D:\ drive is not backed up by the school or DETE.
Backup habits
Data stored on the H:\ drive is regularly backed up by the school server however students are
responsible for backing up their personal data on D:\ to an external source; such as a USB or
personal hard drive.