Acer Iconia W701 Student support guide 1
General Acronyms Acronym Definition CFT Computers for Teachers CFS Computers for Students DETE Department of Education, Training and Employment ICT Information and Communications Technology ISP Internet Service Provider LAN Local Area Network MOE4 Managed Operating Environment Version 4 NSSCF National Secondary Schools Computer Fund OBE / BMR Out of Box Experience / Bare Metal Restore Q4 Build / Q4 Image The default operating system and software installed from factory SEP Symantec End
Table of Contents General .............................................................................................................................................. 2 Acronyms ................................................................................................................................................... 2 Acer Iconia W701................................................................................................................................ 5 Q4 device facts ...................
School wireless network .......................................................................................................................... 20 Home Network ........................................................................................................................................ 23 Software .......................................................................................................................................... 27 Power management .........................................
Acer Iconia W701 Q4 device facts Below is a table of listing important facts pertaining to Q4 devices. Q4 device Students can be given elevated rights to the Q4 device if a parent gives permission via the NSSCF Device Charter. By default students will have the same administration access to the Q4 devices as they would any other school equipment. Students, while not at school, are permitted a less restrictive level of web filtering if authorised by a parent or caregivers.
Theft and loss of a Q4 device, that cannot be recovered, will incur a fee charged to the parent or caregivers. For the first case a $200 fee is charged, with the full cost of replacing the device charged each subsequent claim Accidental Damage, non-warranty or device replacement cost will be recuperated from the school by the NSSCF Team. Schools may wish to recoup these costs from parents but this is a school managed process.
Device care Students are responsible for the care of their device. To ensure reliable device function, certain basic rules must be followed. Students are responsible for the care of their device. General Precautions: • No food or drink is allowed next to your device while it is in use. • Drinks or other liquids are not to be carried in the same bag as your device. • Never remove plugs or cords by tugging at the cable. Cords, cables and other devices are to be inserted and removed carefully.
Take care of yourself To ensure a safe and comfortable working environment, students should consider the following points both whilst at school and at home. Students are advised to: • Take regular rest breaks. • Not use their device for more than 2 hours in one session. • Ensure there is no glare on their screen. • Angle the screen to ensure an ideal viewing angle. • Consider the ergonomics of their work area. Ergonomic Posture: • Use the device on a desk.
recharging, rather than sitting on constant charge. Data security It is the responsibility of the student to backup all personal data. Ideally all personal data and files should be stored on a network drive at school or on a personal USB drive. Windows Hot keys Hotkey Icon Function Decription < > + Search Ability to search the device. < > + Settings charm Opens the settings charm. < > + Devices charm Opens the devices charm.
Acer Iconia W701 Bluetooth Keyboard Hotkeys Hotkey Icon Function Decription + Sleep Puts the computer in Sleep mode. + Speaker toggle Turns the speakers on and off. + <►> Brightness up Increases the screen brightness. + <◄> Brightness down Decreases the screen brightness. + <▲> Volume up Increases the sound volume. + <▼> Volume down Decreases the sound volume.
LED Colour State Decription Blue Steady The computer is fully charged and plugged in. On briefly The computer is fully charged and running on battery power. After pressing the power button, the blue LED stays lit for a few seconds before turning off. Amber Steady The computer is charging and plugged in. Amber On briefly The computer is not fully charged and running on battery power. After pressing the power button, the amber LED stays lit for a few seconds before turning off.
Amber Battery LED Blue Function LED Blue Function LED Blinking quickly The keyboard is not plugged in and the battery is critically low or there is an abnormal state Steady The LED turns solid blue for five seconds after turning the keyboard on Blinking The LED blinks after turning the keyboard off Blue and Amber LED blinking – The keyboard is in pairing mode Use and Features Logging on You may need to prefix the username with the relevant domain name for the student.
Unable to log on If you are unable to login to the Q4 device ensure ‘Caps Lock’ are not activated Connecting the Bluetooth Keyboard. The Bluetooth Keyboard will be paired to the device prior to delivery and once paired can be turned on and off without needing to be paired each time. Only if the device is rebuilt may there be a need to pair the keyboard to the device again. Do not attempt this process if you are in close proximity (less than 10 metres) of another device that is also pairing the keyboard.
2. Select Devices from the left menu to display the Add a Device option. Do Not Click “Add a Device” at this point Step Action 3. If the Acer Iconia W701 Bluetooth Keyboard option is already visible tap the minus sign to the right to remove the device (it may take a moment for the keyboard to be removed from the device list.
4. Press and hold the Power button until both the battery and the function LEDs on the keyboard blink repeatedly. Release the Power button. The keyboard is now in pairing mode (The keyboard stays in pairing mode for three minutes). Note: If the LEDs do not turn on please ensure the keyboard is fully charged before attempting to pair again. 5.
6. The screen now displays a six-digit passcode. Using the keyboard, enter the passcode and press Enter Note: The passcode is only valid for one minute. If the passcode disappears or if you enter a wrong passcode, repeat the steps above to pair. The passcode will be generated on request, the above passcode is an example only Once pairing is complete, the function LED will stop blinking. Check the network connection Step Action 1.
2. Locate Change PC settings to open the Change PC setting menu 3. Select Wireless on the left side menu to display the Wireless devices. Confirm the correct connection has been made. How to connect the Q4 device to the DETE 3G network When the device is delivered it is pre-loaded with a ‘data only’ 3G SIM card. The device’s serial number and SIM card number are linked to the allocated student.
The data allowance for each device is a minimum of 2.5GB per month until December 2015. 3G Network Step Action 1. Swipe to display the main menu charms on the right side on the screen, accessible from the desktop and select Settings 2.
Step Action 3. Locate Wireless on the left menu and confirm the Mobile broadband option is enabled before returning to the Settings charm section. 4. In the Settings charm select the 3G Connect charm representing internet connectivity.
5. Once 3G is enabled, the 3G network will now appear in the connections pop up School wireless network Step Action 1.
Step Action 2. Locate Change PC settings to open the Change PC setting menu 3. Locate Wireless on the left menu and confirm the WiFi option is enabled before retunring to the Settings charm section.
Step 4. Action In the Settings charm select the icon representing network connectivity. 5. Check to see if it is connected by ensuring the word ‘connected’ is displayed next to QDETA-X/IDET in the connections pop up window. The device will automatically connect to the QDETA-X network.
Home Network To ensure that the device is able to connect to the home wireless network, the following will be required: • Name (SSID) of the home network • The security information needed to connect, includes a password or username and password • Any specific settings required to connect, e.g. IP address or subnet With this information the device will be able to connect the wireless network. DETE is unable to supply this information as it is personalised by the owner of the device.
Step Action 3. Locate Wireless on the left menu and confirm the WiFi option is enabled before retunring to the Settings charm section. 4. In the Settings charm select the icon representing network connectivity. 5. Locate the home network {name} displayed in the connections pop up window. Select Connect to join the network.
Step Action 6. To connect to the home wireless network a Password may be required 7. Select the correct option for the network. Once the correct settings have been entered or the settings have been confirmed windows will connect to the network.
If the device is unable to connect to the home network, contact the relevant ISP, local technician or the owner of the network for further assistance.
Software Power management Power management settings It is the student’s responsibility to make sure their device has adequate charge before taking it to school. Step Action 1. To access Power Management open the desktop and locate the Power Options icon at the bottom of the screen. Select More Power Options. 2. The Power Options screen will appear displaying a wide range of options regarding Power Plans. Select Change plan settings to modify the relevant power plan.
The ‘Balanced’ setting is recommended as it provides the best performance versus battery usage. Step Action 1. Once the preferred modifications have been made select Save changes to confirm. 2. Change advanced power settings will display a more detailed power plan and is available from the Edit Plan Settings screen.
Define power buttons Step Action 1. To access Power Management open the desktop and locate the Power Options icon at the bottom of the screen. Select More Power Options. 2. The Power Options screen will appear displaying a wide range of options regarding Power Plans. Select Choose with the power buttons.
Step 2. Action Once the relevant modifications have been made select Save changes to confirm. It is recommended to disable ‘Fast startup’ as a power saving option. When ‘Fast startup’ is activated the device constantly checks for start signals which will slowly drain the battery.
Virus protection All Q4 devices have SEP installed during the build and joining process. It is important to ensure that the definition’s SEP uses to identify malicious software are kept up to date. SEP requires little to no maintenance from the user. DETE has implemented SEP with ease of use in mind; using a centralised management method allowing both; Centralised update deployments while on the DETE network. Download of updates from Symantec via an internet connection.
2. The Symantec Endpoint Protection user interface will appear. Click Scan for threats on the left side menu. Two scan options will appear, select Active Scan to commence the virus scan. The scan will take 1-2 minutes. Step 3. Action Once you initiate a scan, a new window will appear. This window will track the progress of the scan and supply information on any threats found.
Once a scan is completed, and no risks are found, you can close this window. Full Scan Full scan will scan the entire device and may take 30-120 minutes. Step Action 1. Locate the Shield icon at the bottom of the desktop to open the Symentec control panel.
2. Select Scan for threats on the left side menu. Two scan options will appear, select Full Scan to commence the virus scan. The scan will take approximately 30-120 minutes. Step 3. Action Once you initiate a scan, a new window will appear. This window will track the progress of the scan and supply information on any threats found. Once a scan is completed, and no risks are found, you can close this window.
4. Once a scan is completed, and no risks are found, you can close this window. Home printer Installing Common printer brands support sites: Canon - http://www.canon.com.au/en-AU/Support-Services Epson - http://tech.epson.com.au/ HP - http://www8.hp.com/au/en/support-drivers.html Lexmarkhttp://support.lexmark.
Each printer may have varying cables, connectors and buttons. This is a general guide and does not contain brand or model specific information. To obtain this information please follow the link that corresponds to the printer’s brand (above) or search Google for the manual using the make and model, (i.e. ‘hp deskjet 3000 J310 manual’). Step Action 1. Connect your device via the USB or serial cable supplied with the printer to the Q4 device.
3. Windows will automatically search for a device to add, locate the relevant printer. Windows will then try to automatically install the printer if the drivers are available. If unable to install please contact the manufacturer for support. Due to the large volume of different printer brands/models, DETE is unable to support printers that may not function with the Q4 device. Scanners Scanners are installed much like printers.
Web content filtering Web Filtering DETE operate a best-practice web filtering system to protect students, schools and corporate offices from malicious web activity and access to inappropriate websites. This works on Q4 devices when used on or off DETE (school) networks. The filtering client is already installed on devices and allows DETE to provide its duty of care while the device is not protected by the department’s network.
Please note any changes to the web filtering level settings will require the device to be rebuilt. Medium: The Medium level filter provides a more relaxed level of protection for students who are able to access: • • • • • • Social networking sites such as Facebook YouTube File download and media sharing sites such as downloads.
If you are attempting to view a blocked webpage with an address beginning ‘HTTPS’ you will be presented with the below generic Internet Explorer (IE) error screen. Mobile and desktop devices Mobile devices in schools Mobile device have been implemented within the MOE with mobility in mind. Groups, group policy and scripts have been created to allow for users to utilise their mobile functionality.
Mobile users The mobile users group provides redirection for mobile users. User’s drives are redirected to a physical location on the device as opposed to a location on the school server. The device D:\ drive holds all user data and a roaming profile is used to ensure user specific settings are available.
Information required The following information will be required to log a call: Contact name (school or parent) Contact number Serial number (SNID) Email address School location (address) Fault details Call logging process • • Attempt to identify the component or software of the device that has the fault Refer to the Troubleshooting section of this manual to see if there is any relevant information that can be applied to the fault and follow the instructions provided • If this is
