Technical information

ManualsBrandsAcer ManualsComputer equipmentW1800

Packard Bell EasyNote Butterfly xs Series

Service Guide

PRINTED IN TAIWAN

Service guide files and updates are available

on the ACER/CSD web; for more information,

please refer to http://csd.acer.com.tw

Summary of content (182 pages)

PAGE 1
Packard Bell EasyNote Butterfly xs Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.
PAGE 2
Revision History Please refer to the table below for the updates made to this service guide.
PAGE 3
Copyright Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated find others. Disclaimer The information in this guide is subject to change without notice.
PAGE 4
Conventions The following conventions are used in this manual: IV SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
PAGE 5
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
PAGE 6
VI
PAGE 7
Table of Contents System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PAGE 8
Table of Contents Removing the HDD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Removing the WLAN Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Removing the ODD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Main Unit Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Main Unit Disassembly Flowchart . . . . . . . . . . . . . . . . .
PAGE 9
Table of Contents Troubleshooting 121 Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121 Power On Issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122 Computer Shutsdown Intermittently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122 No Display Issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123 No POST or Video . .
PAGE 10
Table of Contents X
PAGE 11
Chapter 1 System Specifications Features Below is a brief summary of the computer’s many features: Operating System • Genuine Windows® 7 Home Premium 64-bit • Genuine Windows® 7 Home Basic 64 bit Platform • • • • Intel® Pentium® processor SU4100 (2 MB L2 cache, 1.30 GHz, 800 MHz FSB, 10 W), supporting Intel® 64 architecture Intel® Celeron® processor SU2300 (1 MB L2 cache, 1.20 GHz, 800 MHz FSB, 10 W), supporting Intel® 64 architecture Intel® Celeron® processor 743 (1 MB L2 cache, 1.
PAGE 12
• MPEG-2/DVD decoding • WMV9 (VC-1) and H.264 (AVC) decoding • HDMI™ (High-Definition Multimedia Interface) with HDCP (High-bandwidth Digital Content Protection) support Storage Subsystem • 2.5" 9.
PAGE 13
Communication • • • • Video conferencing solution, featuring: • Webcam with 640 x 480 resolution • Microphone WLAN: • Intel® WiFi Link 1000 802.11b/g/n Wi-Fi CERTIFIED™ • Featuring MIMO technology (for models with Intel® Celeron® 743 and Pentium® SU4100 only) WLAN: • 802.11b/g/n Wi-Fi CERTIFIED • 802.11b/g Wi-Fi CERTIFIED (available only in Russia, Pakistan, Ukraine) WPAN: Bluetooth® 2.
PAGE 14
Environment • • 4 Temperature: • Operating: TBD • Non-operating: TBD Humidity (non-condensing): • Operating: TBD • Non-operating: TBD Chapter 1
PAGE 15
System Block Diagram Thermal Sensor Mobile Penym EMC1402-1-ACZL LV/ULV Dual Core uFCPGA-956 CPU - SFF LS5631P I/O Board CK505 Clock Generator ICS9LPRS387 LS5632P C/R Board LS5633P LED Board HDMI Conn. LCD CONN. H_A#(3..35) H_D#(0..63) CRT CONN. FSB 667/800/1066MHz 1.05V Intel Cantiga GS45 LS5634P SW Board LVDS Level shift DDR3 800MHz 1.5V FCBGA 1363 - SFF DDR3 SO-DIMM X2 Dual Channel LS5635P TP/B Board TMDS LS5636P ODD/B Board DMI X4 USB conn x2 Bluetooth conn CMOS Camera 1.
PAGE 16
Front View 1 # Component 1 Status Indicators Icon Description Light-Emitting Diodes (LED) that light up to show the status of the computer's functions and components. Left View 1 # 2 Component 3 Icon 4 5 6 7 8 Description 1 DC-in jack Connects to an AC adapter. 2 External display (VGA) port Connects to a display device (e.g., external monitor, LCD projector). 3 Ventilation slots and/or cooling fan Enables the computer to stay cool, even after prolonged use.
PAGE 17
Right View # Component 3 2 1 Icon 4 Description 1 Multi-in-1 card reader 2 ODD 3 USB 2.0 port Connects to USB 2.0 devices (e.g., USB mouse). 4 Ethernet (RJ-45) port Connects to an Ethernet 10/100-based network. Chapter 1 Accepts Secure Digital (SD), MultiMediaCard (MMC), Memory Stick (MS), Memory Stick PRO (MS PRO), xDPicture Card (xD). Note: Push to remove/install the card. Only one card can operate at any given time.
PAGE 18
Bottom View 1 2 4 # 8 Component Icon 3 5 6 Description 1 Battery lock Locks the battery in position. 2 Battery bay Houses the computer's battery pack. Note: The battery shown is for reference only. Your PC may have a different battery, depending on the model purchased. 3 Battery release latch Releases the battery for removal. 4 Wireless LAN communication bay Houses the computer's Wireless LAN communication.
PAGE 19
Keyboard Area and LCD Panel 1 2 3 8 4 5 6 7 No. 9 Component Icon Description 1 Webcam Web camera for video communication 2 Microphone Internal microphone for sound recording. 3 Display screen Also called Liquid-Crystal Display (LCD). Displays computer output. 4 HDD indicator Indicates when the hard disk drive is active. Num Lock indicator Lights up when Num Lock is activated. Caps Lock indicator Lights up when Caps Lock is activated.
PAGE 20
No. 10 Component Icon Description 5 Keyboard Provides all the features of a full-sized, computer keyboard. 6 Touchpad Touch-sensitive pointing device which functions like a computer mouse. 7 Click buttons (left, and right) The left and right buttons function like the left and right mouse buttons. 8 Power button/ indicator Turns the computer on and indicates the computer's power status.
PAGE 21
Touchpad Basics The following items show you how to use the TouchPad: • Move your finger across the TouchPad (1) to move the cursor. • Press the left (2) and right (3) buttons located beneath the TouchPad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the TouchPad is the same as clicking the left button. Function Execute Left Button (2) Right Button (3) Quickly click twice.
PAGE 22
Using the Keyboard Your Packard Bell EasyNote Butterfly xs has a close-to-full-sized keyboard and an embedded numeric keypad, separate cursor, lock, function and special keys. Lock Keys and Embedded Numeric Keypad The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num Lock + When Num Lock is on, the embedded keypad is in numeric mode.
PAGE 23
Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu.
PAGE 24
Function Keys The computer employs hotkeys or key combinations to access most of the computer’s controls like screen brightness, Bluetooth and WiFi. To activate hot keys, press and hold the key before pressing the other key in the hotkey combination. Function Key 14 Description + * Change Power Options + * View System Properties + Turn the Bluetooth radio on or off.
PAGE 25
Hardware Specifications and Configurations Processor Item Specification CPU Core Logic • Ultra Low Voltage (ULV) Intel® Core™2 Duo mobile processor based on 45 nm process, supporting Intel® 64 architecture • Ultra Low Voltage (ULV) Intel® Celeron® processor based on 45 nm process, supporting Intel® 64 architecture • Micro FCBGA-956 package • AMD M880G Chipset Processor Specifications CPU Speed Cores Pentium SU4100 1.3 2 2MB 100C 22x22mm 10W KC.41B01.DSU Celeron SU2300 1.
PAGE 26
Graphics Controller Item Specification VGA Chip Mobile Intel GS45 Express Chipset with integrated 3D graphics, featuring Intel® Graphics Media Accelerator 4500MHD (Intel® GMA 4500MHD) with up to 1759 MB of Intel® Dynamic Video Memory Technology 5.0 (64 MB of dedicated system memory, up to 1695 MB of shared system memory), supporting Microsoft® DirectX® 10 Supports • Dual independent display support • 16.
PAGE 27
Audio Interface Item Specification Audio Controller Realtek ALC269X-GR for High Definition Audio Codec • • 98dB Signal-to-Noise Ratio (A-weighting) for DAC/ADC output • Meets WLP (Windows Logo Program) 3.10 and future WLP requirements 2+2-channel DAC supports 16/20/24-bit PCM format for independent two stereo channel audio playback • 4-channel ADC supports 16/20/24-bit PCM format for independent two stereo channel audio inputs • All DACs supports 44.
PAGE 28
Power and Keyboard Controller Item Specification Controller ENE KB926 for Keyboard Controller, Battery management Unit Total number of keypads 84/85/88 Windows logo key Yes Internal & external keyboard work simultaneously Yes Features • Support Application keys for Windows 7 Battery Specification Item Vendor & model name 3 Cell 6 Cell 2.2 SIMPLO UM09G75 SIMPLO UM09H75 6 Cell 2.
PAGE 29
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises.
PAGE 30
Information The Information screen displays a summary of your computer hardware information. Information Main Security Boot InsydeH20 Setup Utility Exit C P U Ty p e CPU Speed Intel(R) Core(TM)2 Duo CPU T7300 2.00GHz HDD Model Name: HDD Serial Number: ATA P I M o d e l N a m e : ST960821A-(PM) 3LF005DB M AT S H I TA D V D S y s t e m B I O S Ve r s i o n : V G A B I O S Ve r s i o n : V1.00 AT I V 0 0 8 . 0 5 0 I . 0 - 2 6 .
PAGE 31
Main The Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery. Information Main InsydeH20 Setup Utility Boot Exit Security R e v. 3 .
PAGE 32
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Information Main Security InsydeH20 Setup Utility Boot Exit R e v. 3 . 0 Item Specific Help Supervisor Password Is: User Password Is: IDE0 HDD Password Is: Clear Clear Frozen Set Supervisor Password Set User Password Set IDE0 Hdd Password Power on password F1 Help ESC Exit Supervisor Password controls access to the whole setup utility.
PAGE 33
Setting a Password Follow these steps as you set the user or the supervisor password: 1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Supervisor Password box appears: Set Supervisor Password Enter New Password Confirm New Password 2. [ [ ] ] Type a password in the “Enter New Password” field. The password length can not exceeds 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive).
PAGE 34
2. Type the current password in the Enter Current Password field and press Enter. 3. Type a password in the Enter New Password field. Retype the password in the Confirm New Password field. 4. Press Enter. After setting the password, the computer sets the User Password parameter to “Set”. 5. If desired, you can enable the Password on boot parameter. 6. When you are done, press F10 to save the changes and exit the BIOS Setup Utility. If the verification is OK, the screen will display as following.
PAGE 35
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the USB diskette drives, the onboard hard disk drive and the DVD drive in the module bay. Information Main Security Boot InsydeH20 Setup Utility Exit R e v. 3 . 0 Item Specific Help Boot priority order: 1. 2. 3. 4. 5. 6. F1 Help ESC Exit Chapter 2 Use < > or < > to select a device, then press to move it down the list, or to move it up the list.
PAGE 36
Exit The Exit screen allows you to save or discard any changes you made and quit the BIOS Utility. Information Main Security Boot InsydeH20 Setup Utility Exit R e v. 3 .
PAGE 37
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: • New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.
PAGE 38
DOS Flash Utility Perform the following steps to use the DOS Flash Utility: 1. Press F2 during boot to enter the Setup Menu. 2. Select Boot Menu to modify the boot priority order, for example, if using USB HDD to Update BIOS, move USB HDD to position 1. Information Main Security Boot InsydeH20 Setup Utility Exit Rev. 3.0 Item Specific Help Boot priority order: 1. 2. 3. 4. 5. 6. F1 Help ESC Exit 3.
PAGE 39
NOTE: If the AC power is not connected, the following message displays. Plug in the AC power to continue. 5. Flash is complete when the message Flash programming complete displays.
PAGE 40
WinFlash Utility Perform the following steps to use the WinFlash Utility: 30 1. Double click the WinFlash executable. 2. Click OK to begin the update. A progress screen displays. 3. When the process is complete, close all programs and applications and reboot the system.
PAGE 41
Remove HDD/BIOS Password Utilities This section provides you with details about removing HDD/BIOS password methods: Removing HDD Password: If you key in the wrong HDD password three times, an error is generated. To reset the HDD password, perform the following steps: 1. After the error is displayed, select the Enter Unlock Password option on the screen. 2. An Encode key is generated for unlocking utilities. Note down this key. 3. Execute the UnlockHD.
PAGE 42
Removing BIOS Passwords: To clear the User or Supervisor passwords, open the RAM door and use a metal instrument to short the CLRP2 jumper as shown below. Cleaning BIOS Passwords To clean the User or Supervisor passwords, perform the following steps: 1. From a DOS prompt, execute clnpwd.exe 2. Press 1 or 2 to clean the desired password shown on the screen. The onscreen message determines whether the function is successful or not.
PAGE 43
Miscellaneous Utilities Using Boot Sequence Selector Boot Sequence Selector allows the boot order to be changed without accessing the BIOS. To use Boot Sequence Selector, perform the following steps: 1. Enter into DOS. 2. Execute BS.exe to display the usage screen. 3. Select the desired boot sequence by entering the corresponding sequence, for example, enter BS2 to change the boot sequence to HDD|CD ROM|LAN|Floppy.
PAGE 44
Example 1: Read DMI Information from Memory Input: dmitools /r Output: Manufacturer (Type1, Offset04h): Acer Product Name (Type1, Offset05h): TravelMate xxxxx Serial Number (Type1, Offset07h): 01234567890123456789 UUID String (Type1, Offset08h): xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx Asset Tag (Type3, Offset04h): Acer Asstag Example 2: Write Product Name to EEPROM Input: dmitools /wp Acer Example 3: Write Serial Number to EEPROM Input: dmitools /ws 01234567890123456789 Example 4: Write UUID to EEPROM (Crea
PAGE 45
Chapter 2 35
PAGE 46
36 Chapter 2
PAGE 47
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic discharge • Philips screwdriver • Plastic flat screwdriver • Plastic tweezers NOTE: The screws for the different components vary in size.
PAGE 48
General Information Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Place the system on a flat, stable surface. 4. Remove the battery pack.
PAGE 49
External Module Disassembly Process IMPORTANT:The outside housing and color may vary from the mass produced model. External Modules Disassembly Flowchart The flowchart below gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the mainboard, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
PAGE 50
Removing the Battery Pack 1. Turn computer over. Slide the battery lock in the direction shown. 2. Slide and hold the battery release latch to the release position (1), then lift out the battery pack from the main unit (2).
PAGE 51
Removing the SD Dummy Card 1. Push the SD dummy card inwards to eject it. 2. Pull the card out from the slot.
PAGE 52
Removing the DIMM Module 1. Remove the one (1) screw from the RAM cover. Step RAM Cover Size M2*6 Quantity Screw Type 1 2. Lift off the RAM cover. 3. Push out the release latches on both sides of the DIMM socket to release the DIMM module.
PAGE 53
4. Remove the DIMM module. Removing the HDD Module 1. See “Removing the Battery Pack” on page 40. 2. Remove the two (2) screws on the HDD cover.
PAGE 54
3. Lift up the HDD cover at the location shown and remove. 4. Lift out the plastic pull-tab. 5. Grasp the pull-tab and pull the HDD module out of the bay.
PAGE 55
6. Remove the four (4) screws (two each side) securing the hard disk to the carrier in the order that they are shown printed on the hard disk carrier: 1, 2, 3 then 4. 4 1 2 3 Step HDD Carrier Size M3*3 Quantity Screw Type 4 7. Remove the carrier from the HDD.
PAGE 56
Removing the WLAN Module 1. See “Removing the Battery Pack” on page 40. 2. Remove the screw on the WLAN cover. Step WLAN Cover Size M2*3 Quantity Screw Type 1 3. Lift up the WLAN cover and remove.
PAGE 57
4. Disconnect the antenna cables from the WLAN Module. NOTE: Cable placement is Black to the MAIN terminal (left) and White to the AUX terminal (right). 5. Move the antennas away and remove the one (1) screw.
PAGE 58
6. Remove the WLAN Module from the WLAN socket. NOTE: When reattaching the antennas, ensure the cables are tucked into the chassis to prevent damage. Removing the ODD Module 1. See “Removing the Battery Pack” on page 40. 2. Ensure screw holding ODD module in place is removed.
PAGE 59
3. Use a paperclip or other straight pin to manually eject the ODD. 4. Gently pull the ODD from the chassis. 5. Pry the face off of the ODD.
PAGE 60
6. Pull cover from the front of the ODD. 7. Remove two (2) screws from ODD bracket. Step ODD Bracket Size M2x3 Quantity Screw Type 2 8. Remove the bracket from the ODD module.
PAGE 61
Main Unit Disassembly Process Main Unit Disassembly Flowchart Remove external modules before proceeding Remove keyboard Remove upper cover Remove LED Board Remove card reader board Remove main board Remove button board Remove Bluetooth board Remove LCD module Remove I/O board Remove Speakers Remove wifi switch board Remove thermal module Remove CRT Cable Remove DC cable Screw List Step Screw Quantity Part No. Upper Cover M2*10 6 86.WHA02.004 Lower Cover M2*6 8 86.WHA02.
PAGE 62
Removing the Keyboard 1. Push down on the four (4) latches holding the keyboard in place. The latches are behind and between keys esc/F1, F5/F6, F10/F11 and Ins/Del. 2. Release each latch one at a time from. 3. Gently pry up the keyboard from the back.
PAGE 63
4. Turn the keyboard over but do not pull it away from the computer. 5. Unlock the FPC. 6. Remove the FPC and the keyboard.
PAGE 64
Removing the Upper Cover 1. See “Removing the Keyboard” on page 52. 2. Remove the adhesive tape from the button board FFC. Remove the button board FFC. 3. Pull out and remove the function board FFC. Then pull out and remove the I/O board FFC.
PAGE 65
4. Turn the computer over and remove the nine (9) screws in the bottom cover. Step Lower Cover Size M2*6 Quantity Screw Type Quantity Screw Type 9 5. Remove three (3) screws from the HD bay.
PAGE 66
6. Turn the computer over again. Remove six (6) screws from the keyboard bay. Step Keyboard Bay Size M2*10 Quantity Screw Type 6 7. Begin removing the upper cover by prying the cover up at the left hinge as shown below.
PAGE 67
8. Continue to pry the covers apart, moving away from the left hinge. 9. Pry up the cover around the right hinge. 10. Pull the upper cover up off the bottom cover.
PAGE 68
11. Remove the upper cover. Removing the LED Board 1. See “Removing the Upper Cover” on page 54. 2. Pull up on LED board FFC to disengage the adhesive and lift the FFC from the upper cover 3. Unlock and remove the LED FFC from the LED Board.
PAGE 69
4. Remove the one (1) screw. Step LED Board Size M2*3 Quantity Screw Type 1 5. Lift the LED Board away from the chassis.
PAGE 70
Removing the Card Reader Board 1. See “Removing the Upper Cover” on page 54. 2. Detach the adhesive plastic covering the Card Reader and ODD Eject FFCs from the upper cover 3.
PAGE 71
4. Lift the ODD Eject board up and away from the guide pin. 5. Lift the Card Reader board away from the upper case. 6. Pull the two (2) FFC cables from the Card Reader Board.
PAGE 72
Removing the Button Board 1. See “Removing the Upper Cover” on page 54. 2. Detach the button board FFC from the touchpad. 3. Release the touchpad FFC locking latch and disconnect the touchpad FFC from the cover. 4. Remove the two (2) screws securing the TouchPad Bracket to the Upper Cover.
PAGE 73
5. Remove the button board from the Upper Cover. Removing the Bluetooth Module 1. See “Removing the Upper Cover” on page 54. 2. Remove the one (1) screw from the Bluetooth module.
PAGE 74
3. Disconnect the Bluetooth cable from the mainboard. 4. Remove the Bluetooth module (1) and disconnect the Bluetooth cable from the Bluetooth module (2).
PAGE 75
Removing the Mainboard 1. *See “Removing the Function Board” on page 72. 2. *See “Removing the Function Board” on page 72. 3. *See “Removing the Function Board” on page 72. 4. *See “Removing the LCD Module” on page 73. 5. *See “Removing the Bridge Board” on page 65. 6. Remove two (2) HDD connector screws. Step Mainboard Size M2*3 Quantity Screw Type 2 7. Disconnect the speaker and card reader board cable.
PAGE 76
8. Disconnect the LVDS cable using the pull tab. 9. Remove the CRT cable. 10. Partially lift the Main Board out of the chassis, lifting at the side closest to the ODD as indicated below.
PAGE 77
11. Tilt up the mainboard to expose the DC Power cable (1). Remove the DC cable (2). Place the mainboard on a clean, flat surface. 2 1 12. Remove the HDD connector cable from the Main Board.
PAGE 78
Removing the Thermal Module 1. See “Removing the Mainboard” on page 68. 2. Disconnect the fan cable. 3. Remove the four (4) screws in the order labelled on the unit (1, 2, 3, 4). Step Thermal Module Size M2*3 Quantity Screw Type 4 4. Remove the thermal module from the mainboard.
PAGE 79
Removing the I/O Board 1. See “Removing the Upper Cover” on page 54. 2. See *** Mainboard 3. Remove two (2) screws. Step I/O Board Size M2*3 Quantity Screw Type 2 4. Remove the I/O board from the chassis.
PAGE 80
Removing the Speaker Module 1. See “Removing the I/O Board” on page 66. 2. See “Removing the Mainboard” on page 68. 3. Remove the four (4) screws. Step Speakers Size M2*3 Quantity Screw Type 4 4. Remove the cables from the retention guides and pull the left speaker away.
PAGE 81
5. Lift out entire speaker module.
PAGE 82
Removing the Function Board 1. See “Removing the Upper Cover” on page 54. 2. See “Removing the Main Board 3. Remove the adhesive tape over the cables. 4. Remove the one (1) screw.
PAGE 83
5. Unlock and disconnect the function board FFC. Removing the LCD Module 1. See “Removing the Mainboard” on page 68. 2. Remove the two (2) screws from the left LCD hinge.
PAGE 84
3. Remove the two (2) screws from the right LCD hinge. Step LCD Module Size M2*4 Quantity Screw Type 2 4. Remove the LCD Module from the chassis.
PAGE 85
Removing the VGA Cable 1. See “Removing the Upper Cover” on page 54. 2. See “Removing the Main Board 3. Lift the VGA cable up and out of the chassis.
PAGE 86
Removing the DC Jack 1. See “Removing the Upper Cover” on page 54. 2. See “Removing the Main Board 3. Lift the cable bundle out of its retainer. 4. Lift the DC jack and cable out of the chassis.
PAGE 87
LCD Module Disassembly Process LCD Module Disassembly Flowchart Remove LCD panel from main unit before preceeding Remove LCD bezel Remove camera module Remove LCD panel Remove LCD cable Remove LCD brackets Remove WLAN antennas Remove microphone Screw List Step Screw Quantity Part No. LCD Panel M2*3 6 86.WHA02.001 LCD Brackets M2*3 4 86.WHA02.
PAGE 88
Removing the LCD Bezel 1. See “Removing the LCD Module” on page 73. 2. Begin by prying up the bezel from the top-right corner of the LCD. 3. Work your way to the other corner of the LCD, prying up the bezel from the LCD. 4. Pry the bezel down the left and right sides towards the hinges (see below). Tilt the bezel up to 30o to disengage the bezel from clips (see note below) located inside the hinges and remove the bezel from the LCD.
PAGE 89
NOTE: Tilt up the bezel away from the LCD module to disengage the clasps inside the hinges. Removing the Camera Module 1. See “Removing the LCD Bezel” on page 78. 2. Disconnect the camera cable. 3. Pry the camera from the module.
PAGE 90
Removing the LCD Panel 1. See “Removing the Camera Module” on page 79. 2. Lift the foil off the LCD cable. 3. Remove the six (6) securing screws from the LCD Panel. Step LCD Panel Size M2*4 Quantity Screw Type 6 4. Ensure the Wi-Fi antenna cables are free of the hinges, then remove the LCD Panel from the LCD module.
PAGE 91
Removing the LCD Brackets 1. See “Removing the LCD Panel” on page 80. 2. Remove the four (4) screws of the LCD brackets. Step LED Panel Brackets Size M2*3 Quantity Screw Type 4 Removing the LVDS/Microphone Cable 1. Turn the LCD panel over to expose the rear. Lift the microphone cable as shown to remove it from the LCD panel.
PAGE 92
2. Lift up the transparent adhesive protector securing the cable to the LCD Panel. 3. Disconnect the cable from the panel connector and lift the FPC cable from the panel. Removing the WLAN Antennas 1. See “Removing the LCD Panel” on page 80. 2. Gently lift the five (5) foil tabs off the black (left) and white (right) 3G cables.
PAGE 93
3. Remove the right WLAN antenna cables from the cable retention guides. 4. Disengage the adhesive foil holding the antennas in place. Warming the foil may make it easier to remove. Take care not to damage the antenna. 5. Lift the WLAN antennas off the LCD module cover.
PAGE 94
LCD Module Reassembly Procedure Replacing the WLAN Antennas 1. Replace the left (black cable) and right (white cable) antennas as shown. Press down on the adhesive pads to secure the antennas in place. 2. Lay the cables along the cable channels. 3. Replace the foil tabs over the cables.
PAGE 95
Replacing the LCD/Microphone Cable 1. Replace the LCD cable connector (1) and clear adhesive tape (2). 2 1 2. Adhere the Microphone/Webcam cable to LCD panel back as shown. WARNING: Warning: Improper replacement of LCD cable may cause webcam/microphone misalignment. Replacing the LCD Panel 1. Align the left and right LCD panel brackets with the panel.
PAGE 96
2. Replace the four (4) screws. 3. Replace the LCD panel into the LCD module cover. 4. Thread the cables though the left and right hinges.
PAGE 97
5. Replace the six (6) screws. 6. Replace the adhesive foil back over the microphone to secure it in place. Replacing the Camera Module 1. Align camera module with the guides and press down to secure onto the LCD module cover.
PAGE 98
2. Connect the webcam cable. Replacing the LCD Bezel 1. Ensure that the LCD cables pass through the hinge wells and are not trapped by the bezel. Attach the clasp mechanism at the hinges and lower the bezel.
PAGE 99
2. Press down around the entire perimeter of the bezel until there are no gaps between the bezel and the LCD Module.
PAGE 100
Main Module Reassembly Procedure Replacing the DC Jack 1. Insert the DC power jack into the chassis. 2. Thread the cable through the guides and press the cable bundle into its retainer.
PAGE 101
Replacing the VGA Cable 1. Insert the VGA cable into the chassis with the adapter pointed down on an angle as indicated in the photograph. 2. Press down on the back of the adapter and snap it into place.
PAGE 102
Replacing the LCD Module 1. Set LCD hinges back onto the guides on the chassis. Ensure the wiring for the DC jack and VGA cable are under the left hinge (see green arrows in step 2). 2. Replace the four (4) screws on the LCD hinges ensuring the grounding wire (1) is attached as indicated.
PAGE 103
Replacing the Wi-Fi Switch Board 1. Reconnect the Wi-Fi switch board FFC. 2. Slide the Wi-Fi switch board over it’s guide pin in the chassis and insert the slider (red circle) into the guides located on the chassis as indicated in the second photo below. 1 NOTE: Ensure the slider (red) is properly inserted into the guides (green) of the Wi-Fi switch.
PAGE 104
3. Replace the one (1) screw. 4. Replace the FFC and adhere the adhesive tape over the cable.
PAGE 105
Replacing the Speakers 1. Replace both speaker housings into the chassis. 2. Lay the speaker cables under the retention guides.
PAGE 106
3. Replace the two (2) screws and replace the adhesive tape to hold the speaker cable in place. Replacing the I/O Board 1. Place the I/O board into the chassis. 2. Replace the two (2) screws.
PAGE 107
Replacing the Thermal Module IMPORTANT:Apply a suitable thermal grease (see recommended types below) and ensure all heat pads are in place before replacing the Thermal Module. The following thermal grease types are approved for use: • • • Silmore GP50 Honeywell PCM45F-SP ShinEtsu 7762 The following thermal pads are approved for use: • Eapus XR-PE 1. Remove all traces of thermal grease from the CPU using a lint-free cloth or cotton swab and Isopropyl Alcohol, Acetone, or other approved cleaning agent. 2.
PAGE 108
5. Connect the thermal module cable to the mainboard.
PAGE 109
Replacing the Mainboard 1. Before placing the mainboard into the chassis, connect the HDD connector cable to the Main Board. 2. Connect the DC power cable from the lower cover to the mainboard. 3. Ensure that the Mainboard is face up (the CPU is not visible). Place the Mainboard in the chassis, left side first (1), then rotate it downward into position (2).
PAGE 110
4. Press down on the right side to engage the latch under the mainboard. 5. Replace two (2) HDD connector screws. 6. Connect the LVDS cable.
PAGE 111
7. Replace the CRT cable. 8. Connect the speaker and card reader board cables.
PAGE 112
Replacing the Bluetooth Module 1. Connect the Bluetooth cable to the Bluetooth module 2. Replace the Bluetooth module. 3. Connect the Bluetooth cable to the mainboard.
PAGE 113
4. Lay the Bluetooth cable into the channel to the right of the HDD bay. 5. Apply adhesive tape to hold the bluetooth cable in place.
PAGE 114
Replacing the Button Board 1. Replace the button board. 2. Replace the two (2) screws. 3. Connect the touchpad FFC and lock it into place.
PAGE 115
4. Replace the button board FFC and press down to set the adhesive. Replacing the Card Reader Board 1. Connect the two (2) FFC cables to the Card Reader Board. 2. Replace the Card Reader board into the upper case.
PAGE 116
3. Replace the ODD Eject module onto the guide pin and into place. 4. Replace one (1) screw to secure the ODD Eject board and two (2) screws to the Card Reader Board. 5. Attach the adhesive plastic covering the Card Reader and ODD Eject FFCs to the upper cover as shown below.
PAGE 117
Replacing the LED Board 1. Replace the LED board. 2. Replace the one (1) screw. 3. Connect the LED board FFC.
PAGE 118
4. Lock the LED board FFC. Replacing the Upper Cover 1. Align the bottom edge of the upper cover with the bottom of the chassis. 2. Ensure all wires are tucked under the upper cover then gently lower the upper cover onto the upper cover.
PAGE 119
3. Beginning with the bottom edge, press around the edges of the upper cover to snap it into place.
PAGE 120
4. Replace the six (6) screws in the upper cover. 5. Turn the computer over and replace three (3) screws in the HD bay. 6. Replace nine (9) screws in the bottom cover.
PAGE 121
7. Turn the computer over and replace the function board FFC, then replace the I/O board FFC. 8. Replace the button board FFC. Replace the adhesive tape over the button board FFC connector.
PAGE 122
Replacing the Keyboard 1. Connect the keyboard FPC i) and lock it ii). 2. Turn the keyboard over into the keyboard bay. 3. Press down on the keyboard to engage all four (4) latches.
PAGE 123
Replacing the ODD 1. Replace two (2) screws to attach the ODD bracket to the ODD. 2. Snap the ODD cover onto the front of the ODD.
PAGE 124
3. Gently slide the ODD back into the chassis. 4. Replace the one (1) screw to secure the ODD module in place.
PAGE 125
Replacing the WLAN Module 1. Replace the WLAN module. 2. Replace the one (1) screw. 3. Replace the two connectors. Cable placement is Black to the MAIN terminal (left) and White to the AUX terminal (right).
PAGE 126
Replacing the Hard Disk Drive 1. Replace the HDD into the carrier. 2. Replace the four (4) screws, two (2) on each side. 3. Insert the HDD module into the HDD bay, back end (opposite the connectors) first.
PAGE 127
4. Gently push down on the HDD module, ensuring it is properly connected. 5. Ensure the pull tab is tucked down neatly.
PAGE 128
Replacing the DIMM Modules 1. Replace the DIMM module(s), connecter end first. 2. Press the DIMM module to lock into place. Replacing the Lower Covers 1. Replace the HDD cover by first locating the external edge flanges (1) and then lowering into place (2).
PAGE 129
2. Replace the Ram cover by first inserting the internal edge (1) and then lowering into place (2) as shown. 1 2 3. Replace the WLAN cover. 4. Tighten the two (2) screws on the HDD cover, one (1) screw on the WLAN cover and the one (1) screw on the DIMM cover.
PAGE 130
Replacing the Battery 1. Align battery with the battery bay and slide into place until an audible click sounds. 2. Slide the battery lock to the Lock position, see following image. Replacing the SD Dummy Card 1. Insert the SD Dummy Card into the slot and push until the card clicks into place and is flush with the casing.
PAGE 131
Chapter 4 Troubleshooting Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
PAGE 132
Power On Issue If the system doesn’t power on, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Start OK Check AC/Batt only power on NG OK OK Check Power/B Whether OK NG Swap AC/Battery Swap Power SW/B Swap M/B Computer Shutsdown Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. 122 1.
PAGE 133
No Display Issue If the Display doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: START Replace LCD panel/cable No LCD panel/cable ok? Replace M/B Power On? No go to no power trouble shooting step Ext. DDRRAM module well connected? No Connect it well Ext. DDRRAM module OK? No Replace Ext.
PAGE 134
Abnormal Video Display If video displays abnormally, perform the following actions one at a time to correct the problem. 1. Reboot the computer. 2. If permanent vertical/horizontal lines or dark spots display in the same location, the LCD is faulty and should be replaced. See “Disassembly Process” on page 38. 3. If extensive pixel damage is present (different colored spots in the same locations on the screen), the LCD is faulty and should be replaced. See “Disassembly Process” on page 38. 4.
PAGE 135
LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem. Do not replace a nondefective FRUs: Start OK Check LCD module? NG Swap LCD cable /LCD panel Swap M/B Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem.
PAGE 136
TouchPad Failure If the TouchPad doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Start OK Check M/B T/P FFC NG OK OK Check Logic Upper NG Re-assemble the T/P FFC to M/B Swap/Reassemble the T/P board or T/P FFC Swap M/B Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem.
PAGE 137
Sound Problems If sound problems are experienced, perform the following actions one at a time to correct the problem. 1. Reboot the computer. 2. Navigate to Start´ Control Panel´ System and Maintenance´ System´ Device Manager. Check the Device Manager to determine that: • The device is properly installed. • There are no red Xs or yellow exclamation marks. • There are no device conflicts. • No hardware is listed under Other Devices. 3.
PAGE 138
Internal Microphone Failure If the internal Microphone fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Start OK Check M/B Mic cable NG OK OK Check MIC wire of LCD module NG Re-assemble the MIC cable to M/B Swap MIC wire of LCD module Swap M/B [ Microphone Problems If internal or external Microphones do no operate correctly, perform the following actions one at a time to correct the problem. 1. Check that the microphone is enabled.
PAGE 139
HDD Not Operating Correctly If the HDD does not operate correctly, perform the following actions one at a time to correct the problem. 1. Disconnect all external devices. 2. Run a complete virus scan using up-to-date software to ensure the computer is virus free. 3. Run the Windows 7 Startup Repair Utility: a. insert the Windows 7 Operating System DVD in the ODD and restart the computer. b. When prompted, press any key to start to the operating system DVD. c. The Install Windows screen displays.
PAGE 140
USB Failure If the USB fails, perform the following actions one at a time to correct the problem. Do not replace a nondefective FRU: Start OK Check IO/B to M/B CONN NG OK OK Re-assemble the IO/B CONN to M/B Swap IO/B Check IO/B NG Swap M/B Wireless Function Failure If the WLAN fails, perform the following actions one at a time to correct the problem.
PAGE 141
Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: START Fan power cable well connected? No Connect it well Fan OK? No Replace fan CPU Heat sink well seated? No Seat it well Replace M/B External Mouse Failure If an external Mouse fails, perform the following actions one at a time to correct the problem. 1. Try an alternative mouse. 2.
PAGE 142
13. If the Issue is still not resolved, see “Online Support Information” on page 167. Other Failures If the CRT Switch, Dock, LAN Port, external MIC or Speakers, PCI Express Card, 5-in-1 Card Reader or Volume Wheel fail, perform the following general steps to correct the problem. Do not replace a non-defective FRUs: 1. Check Drive whether is OK. 2. Check Test Fixture is ok. 3. Swap M/B to Try.
PAGE 143
Post Codes These tables describe the POST codes and descriptions during the POST. Sec: NO_EVICTION_MODE_DEBUG EQU 1 (CommonPlatform\sec\Ia32\SecCore.inc) Code Description 0xC2 MTRR setup 0xC3 Enable cache 0xC4 Establish cache tags 0xC5 Enter NEM, Place the BSP in No Fill mode, set CR0.CD = 1, CR0.NW = 0. 0xCF Cache Init Finished Memory: DEBUG_BIOS EQU 1 (Chipset\Alviso\MemoryInitAsm\IA32\IMEMORY.
PAGE 144
Code Description 0x28 Enable all clocks on populated rows 0x29 Perform JEDEC memory initialization for all memory rows 0x30 Perform steps required after memory init 0x31 Program DRAM throttling and throttling event registers 0x32 Setup DRAM control register for normal operation and enable 0x33 Enable RCOMP 0x34 Clear DRAM initialization bit in the SB 0x35 Initialization Sequence Completed, program graphic clocks 0xAF Disable access to the XMM registers BDS & Specific action: Code 134 D
PAGE 145
Code 0xF9 Description Runtime driver set virtual address map Each PEIM entry point used in 80_PORT Code Description 0x00 0x01 PEI_EVENT_LOG 0x02 PEI_OEM_SERVICE 0x03 PEI_SIO_INIT 0x04 PEI_MONO_STATUS_CODE 0x05 PEI_CPU_IO_PCI_CFG 0x06 PEI_CPU_IO 0x07 PEI_PCI_CFG 0x08 PEI_CPU_PEIM 0x09 PEI_PLATFORM_STAGE1 0x0A PEI_VARIABLE 0x0B PEI_SB_INIT 0x0C PEI_CAPSULE 0x0D PEI_PLATFORM_STAGE2 0x0E PEI_SB_SMBUS_ARP_DISABLED 0x0F PEI_HOST_TO_SYSTEM 0x10 PEI_MEMORY_INIT 0x11 PEI_S3_RESUM
PAGE 146
Code 136 Description 0x37 HT_CPU / MP_CPU 0x38 LEGACY_METRONOME 0x39 FTWLITE 0x3A RUN_RIME 0x3B MONOTONIC_COUNTER 0x3C WATCH_DOG_TIMER 0x3D SECURITY_STUB 0x3E DXE_CPU_IO 0x3F CF9_RESET 0x40 PC_RTC 0x41 STATUS_CODE 0x42 VARIABLE 0x43 EMU_VARIABLE 0x44 DXE_CHIPSET_INIT 0x45 DXE_ALERT_FORMAT 0x46 PCI_HOST_BRIDGE 0x47 PCI_EXPRESS 0x48 DXE_SB_INIT 0x49 IDE_CONTROLLER 0x4A SATA_CONTROLLER 0x4B SB_SM_BUS 0x4C ISA_ACPI_DRIVER 0x4D ISA_BUS 0x4E ISA_SERIAL 0x4F IDE_
PAGE 147
Code Description 0x62 CRISIS_RECOVERY 0x63 LEGACY_8259 0x64 LEGACY_REGION 0x65 LEGACY_INTERRUPT 0x66 BIOS_KEYBOARD 0x67 BIOS_VEDIO 0x68 MONITER_KEY 0x69 LEGACY_BIOS 0x6A LEGACY_BIOS_PLATFORM 0x6B PCI_PLATFORM 0x6C ISA_FLOOPY 0x6D PS2_MOUSE 0x6E USB_BOT 0x6F USB_CBI0 0x70 USB_CBI1 0x71 USB_KB 0x72 USB_MASS_STORAGE 0x73 BUS_PCI_UHCI 0x74 USB_MOUSE 0x75 USB_BUS 0x76 SETUP_UTILITY 0x77 FW_BLOCK_SERVICE 0x78 USB_LEGACY_PLATFORM 0x79 GRAPHICS_CONSOLE 0x7A TERMINA
PAGE 148
Code Description 0x8D CHINESE 0x8E TPM_S3_Resume 0x8F USB_EHCI 0x90 SNP_32_64 0x91 PXE_BC 0x92 PXE_DHCP4 0x93 EBC 0x94~0x9F RESERVED 0xA0 DXE_H2O_DEBUG_IO 0xA1 DXE_H2O_DEBUG_IO 0xA2 DXE_TPM_TCG 0xA3 DXE_TPM_PHYSICAL_PRESENCE 0xA4 DXE_OEM_SERVICE 0xA5 DXE_EVENT_LOG 0xA6 DXE_ SECURITY_HDD_PASSWORD_SERVICE 0xA7 DXE_LAN_ASF_INIT 0xA8 DXE_BUS_PCI_SERIAL 0xA9 DXE_LAN_IDER_CONTROLLER 0xAA DXE_LAN_AMT 0xAB DXE_ SECURITY_SYSTEM_PASSWORD_SERVICE 0xAC DXE_ SECURITY_ PASSWORD_
PAGE 149
Code Description 0xCE SMM_FW_BLOCK_SERVICE 0xCF SMM_VARIABLE 0xD0 SMM_IHISI 0xD1 SMM_INT15_MICROCODE 0xD2 SMM_PNP 0xD3 SMM_USB_LEGACY 0xD4 SMM_INT13_HDD 0xD5 SMM_INIT_PPM 0xD6 SMM_OHCI1394 0xD7 SMM_ SECURITY_HDD_PASSWORD_SERVICE 0xD8 SMM_OEM_SERVICE 0xD9 SMM_PPM 0xDA SMM_DIGITAL_THERMAL_SENSOR Chapter 4 139
PAGE 150
140 Chapter 4
PAGE 151
Chapter 5 Jumper and Connector Locations Mainboard Description Top View ITEM Chapter 5 DESCRIPTION JCRT1 CRT Cable connector JLVDS1 LCD connector JLEDB1 LED Board connector JCRB1 Card Reader board connector JKB1 Internal keyboard connector JTP1 T/P connector JBT1 BT connector JSPK1 Speaker connector JSWB1 Switch board connector 141
PAGE 152
Bottom View ITEM 142 DESCRIPTION PJP1 DCIN Cable connector JP32 FAN connector PJP2 Battery connector JHDMI1 HDMI connector JUSB1 USB connector JUSB2 USB connector JMIC1 MIC Jack JHP1 HP/SPDIF Jack JSATA1 HDD connector JDIMM1 RAM connector JDIMM2 RAM connector JP5 MB to I/O B connector JSATA2 ODD connector Chapter 5
PAGE 153
Clearing Password Check and BIOS Recovery This section provides you with the standard operating procedures of clearing password and BIOS recovery for the computer. There is one Hardware Open Gap on the mainboard for clearing password check, and one Hotkey for enabling BIOS Recovery. Clearing Password Check Hardware Open Gap Description is as follows: Item CLRP2 Description Clear CMOS Jumper The CLRP2 jumper is located on the mainboard close to the DIMM module.
PAGE 154
2. Disconnect the RTC Battery cable and locate the CLRP2 jumper in the DIMM bay. 3. Use an electric conductivity tool to short the two HW Gap points. 4. Plug in AC, keep the HW Gap shorted, and press the Power Button to power on the system until BIOS POST finishes, then remove the tool from the HW Gap. 5. Restart the system. Press the F2 key to enter the BIOS Setup menu. 6. If there is no Password request, the BIOS Password has cleared. Otherwise, please follow the steps above and try again.
PAGE 155
BIOS Recovery by Crisis Disk BIOS Recovery Boot Block: BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to a successful one once the previous BIOS flashing process failed. BIOS Recovery Hotkey: The system provides a function hotkey: Fn+Esc, for enable BIOS Recovery process when system is powered on during BIOS POST.
PAGE 156
146 Chapter 5
PAGE 157
Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of the computer. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
PAGE 158
FRU List Category Description Acer PN Adapter Adapter DELTA 30W 19V 1.7x5.5x11 Black ADP-30JH BA LF AP.03001.001 Adapter LITE-ON 30W 19V 1.7x5.5x11 Black PA-1300-04AC LF AP.03003.001 Adapter HIPRO 30W 19V 1.7x5.5x11 Black HP-A0301R3 B1LF LF AP.0300A.001 Battery SIMPLO UM-2009E Li-Ion 3S2P PANASONIC 6 cell 4400mAh Main COMMON ID:UM09E71 BT.00607.106 Battery SIMPLO UM-2009E Li-Ion 3S2P SAMSUNG 6 cell 4400mAh Main COMMON ID:UM09E75 BT.00607.
PAGE 159
Category Description Acer PN POWER CORD AUS 3 PIN 27.TAVV5.003 POWER CORD UK 3 PIN 27.TAVV5.004 POWER CORD CHINA 3 PIN 27.TAVV5.005 POWER CORD SWISS 3 PIN 27.TAVV5.006 POWER CORD ITALIAN 3 PIN 27.TAVV5.007 POWER CORD DENMARK 3 PIN 27.TAVV5.008 POWER CORD JP 3 PIN 27.TAVV5.009 POWER CORD SOUTH AFRICA 3 PIN 27.TAVV5.010 POWER CORD KOREA 3 PIN 27.TAVV5.011 POWER CORD ISRAEL 3 PIN 27.TAVV5.012 POWER CORD INDIA 3 PIN 27.TAVV5.013 POWER CORD TWN 3 PIN 27.TAVV5.
PAGE 160
Category Description Acer PN HDD WD 2.5" 5400rpm 500GB WD5000BEVT-22ZAT0 ML250 SATA LF F/W:01.01A01 KH.50008.013 Keyboard GATEWAY GP-1T SJM11 Internal 11 Standard 86KS Black US International Texture KB.I110G.026 Keyboard GATEWAY GP-1T SJM11 Internal 11 Standard 86KS Black Greek Texture KB.I110G.011 Keyboard GATEWAY GP-1T SJM11 Internal 11 Standard 86KS Black Arabic Texture KB.I110G.002 Keyboard GATEWAY GP-1T SJM11 Internal 11 Standard 86KS Black Chinese Texture KB.I110G.
PAGE 161
Category Description Acer PN Keyboard GATEWAY GP-1T SJM11 Internal 11 Standard 87KS Black SLO/CRO Texture KB.I110G.019 Keyboard GATEWAY GP-1T SJM11 Internal 11 Standard 87KS Black CZ/SK Texture KB.I110G.005 Keyboard GATEWAY GP-1T SJM11 Internal 11 Standard 87KS Black Brazilian Portuguese Texture KB.I110G.004 Keyboard GATEWAY GP-1T SJM11 Internal 11 Standard 91KS Black Japanese Texture KB.I110G.014 ASSY LED MODULE 11.6" WSVGA Glare W/ANTENNA, CCD, BLACK - GTW 6M.WHA02.001 LED LCD AUO 11.
PAGE 162
Category Acer PN ASSY LED MODULE 11.6" WSVGA Glare W/ANTENNA, CCD, RED - GTW 6M.WHC02.001 LED LCD AUO 11.6" WSVGA Glare B116AW02 V0 LF 200nit 16ms 500:1 LK.11605.004 LED LCD LPL 11.6" WSVGA Glare LP116WSA-TLA1 LF 200nit 16ms LK.11608.002 CASE/COVER/ BRACKET ASSEMBLY LCD COVER IMR-RED GW 60.WHC02.002 CABLE ANTENNA WLAN 50.WHA02.005 CABLE LCD CABLE ASSY W/ MIC 50.WHA02.006 CASE/COVER/ BRACKET ASSEMBLY LCD BEZEL-GW 60.WHA02.004 CASE/COVER/ BRACKET ASSEMBLY LCD BRACKET R&L 33.WHA02.
PAGE 163
Category Description Acer PN CASE/COVER/ BRACKET ASSEMBLY LCD BEZEL-GW 60.WHA02.004 CASE/COVER/ BRACKET ASSEMBLY LCD BRACKET R&L 33.WHA02.003 DIGITAL LIGHT DEVICE CAMERA 0.3M 57.WHA02.001 ASSY LED MODULE 11.6" WXGA Glare W/ANTENNA, CCD, BLACK - PB 6M.BGH02.002 LED LCD AUO 11.6" WXGA Glare B116XW02 V0 1A (3G) LF 200nit 8ms 500:1 LK.11605.003 LED LCD LPL 11.6" WXGA Glare LP116WH1-TLA1 LF 200nit 8ms 500:1 LK.11608.001 CASE/COVER/ BRACKET ASSEMBLY LCD COVER IMR-BLACK PB 60.BGH02.
PAGE 164
Category Description Acer PN ASSY LED MODULE 11.6" WXGA Glare W/ANTENNA, CCD, RED - PB 6M.BGK02.002 LED LCD AUO 11.6" WXGA Glare B116XW02 V0 1A (3G) LF 200nit 8ms 500:1 LK.11605.003 LED LCD LPL 11.6" WXGA Glare LP116WH1-TLA1 LF 200nit 8ms 500:1 LK.11608.001 CASE/COVER/ BRACKET ASSEMBLY LCD COVER IMR-RED PB 60.BGK02.001 CABLE ANTENNA WLAN 50.WHA02.005 CABLE LCD CABLE ASSY W/ MIC 50.WHA02.006 CASE/COVER/ BRACKET ASSEMBLY LCD BEZEL-PB 60.BGH02.
PAGE 165
Category Description Acer PN CABLE LCD CABLE ASSY W/ MIC 50.WHA02.006 CASE/COVER/ BRACKET ASSEMBLY LCD BEZEL-PB 60.BGH02.002 CASE/COVER/ BRACKET ASSEMBLY LCD BRACKET R&L 33.WHA02.003 DIGITAL LIGHT DEVICE CAMERA 0.3M 57.WHA02.001 ASSY LED MODULE 11.6" WSVGA Glare W/ANTENNA, CCD, 3G, RED - GTW 6M.WJ202.001 LED LCD AUO 11.6" WSVGA Glare B116AW02 V0 LF 200nit 16ms 500:1 LK.11605.004 LED LCD LPL 11.6" WSVGA Glare LP116WSA-TLA1 LF 200nit 16ms LK.11608.
PAGE 166
Category 156 Description Acer PN ASSY LED MODULE 11.6" WXGA Glare W/ANTENNA, CCD, 3G, BLACK - GTW 6M.WJ302.002 LED LCD AUO 11.6" WXGA Glare B116XW02 V0 1A (3G) LF 200nit 8ms 500:1 LK.11605.003 LED LCD LPL 11.6" WXGA Glare LP116WH1-TLA1 LF 200nit 8ms 500:1 LK.11608.001 CASE/COVER/ BRACKET ASSEMBLY LCD COVER IMR-BLACK GW 60.WHA02.003 CABLE ANTENNA WLAN 50.WHA02.005 CABLE ANTENNA 3G 50.WJ302.001 CABLE LCD CABLE ASSY W/ MIC 50.WHA02.006 CASE/COVER/ BRACKET ASSEMBLY LCD BEZEL-GW 60.WHA02.
PAGE 167
Category Description Acer PN CABLE ANTENNA 3G 50.WJ302.001 CABLE LCD CABLE ASSY W/ MIC 50.WHA02.006 CASE/COVER/ BRACKET ASSEMBLY LCD BEZEL-GW 60.WHA02.004 CASE/COVER/ BRACKET ASSEMBLY LCD BRACKET R&L 33.WHA02.003 DIGITAL LIGHT DEVICE CAMERA 0.3M 57.WHA02.001 ASSY LED MODULE 11.6" WXGA Glare W/ANTENNA, CCD, 3G, RED - PB 6M.BGK02.004 LED LCD AUO 11.6" WXGA Glare B116XW02 V0 1A (3G) LF 200nit 8ms 500:1 LK.11605.003 LED LCD LPL 11.6" WXGA Glare LP116WH1-TLA1 LF 200nit 8ms 500:1 LK.11608.
PAGE 168
Category Description Acer PN MAINBOARD EC14D LF UMA_SJM13_MS_INTEL CELERON 743/NON3G MB.WHA02.00 5 MAINBOARD EC14D LF UMA_SJM13_MS_INTEL SU2300/ NON3G MB.WHA02.01 0 MAINBOARD EC14D LF UMA_SJM13_MS_INTEL SU7300/ NON3G MB.WHA02.00 2 THERMAL MODULE 60.WHA02.005 SPEAKER R+L 23.WHA02.001 ODD MYLAR (STICKER) 47.WHA02.001 Heatsink Speaker SPEAKER Miscellaneous SIGNAL PLATE FOR W/O BT FUNCTION 47.WHA02.002 SIGNAL PLATE FOR W/ BT FUNCTION 47.WHA02.
PAGE 169
Chapter 6 159
PAGE 170
Appendix A Model Definition and Configuration Model RO ENBFXS742G25Mn EMEA UK LX.BGH02.011 ENBFXS-742G25Mn W7HP64BTGB1 UMACkk4 2*1G/250/6L2.8/5R/ CBSD_bgn_0.3D_BAG_GEk_EN13 BUTTERFLY_XS-EV-001UK CM74 3B ENBFXS234G32Mn EMEA Portugal LX.BGH02.005 ENBFXS-234G32Mn W7HP64BTPT1 UMACkk4 2*2G/320/6L2.8/5R/ CB_bgn_0.3D_BAG_XSync_GEk_PT4 3 BUTTERFLY_XS-EU-001PT CMS U230 0B ENBFXS233G32Mn EMEA France LX.BGH02.010 ENBFXS-233G32Mn W7HP64BTFR1 UMACkk4 1G+2G/320/6L2.8/5R/ CB_bgn_0.
PAGE 171
Model RO Country Acer Part No Description CPU ENBFXS412G25Mn WW WW S2.BGH02.001 ENBFXS-412G25Mn W7HP64BWW2 UMACkk4 2*1G/250/BT/6L2.8/5R/ CB_bgn_0.3D_GEk_EN11 PMD SU41 00B ENBFXS412G25Mn WW WW S2.BGH02.002 ENBFXS-412G25Mn W7HP64BWW2 UMACkk4 2*1G/250/BT/6L2.2/5R/ CBSD_bgn_0.3D_GEk_EN11 PMD SU41 00B ENBFXS412G25Mn WW WW S2.BGK02.002 ENBFXS-412G25Mn W7HP64BWW2 UMACrr4 2*1G/250/BT/6L2.8/5R/ CB_bgn_0.3D_GEr_EN11 PMD SU41 00B ENBFXS412G25Mn WW WW S2.BGK02.
PAGE 172
Model LCD Memory 1 Memory 2 Wireless LAN1 Bluetooth Battery ENBFXS412G25Mn NLED 11.6W SVGA G SO1GBIII10 SO1GBIII10 INT1000H BT 2.1 6CELL2.8 ENBFXS412G25Mn NLED 11.6W SVGA G SO1GBIII10 SO1GBIII10 INT1000H BT 2.1 6CELL2.2 ENBFXS412G25Mn NLED 11.6W XGAG SO1GBIII10 SO1GBIII10 INT1000H BT 2.1 6CELL2.8 ENBFXS412G25Mn NLED 11.6W SVGA G SO1GBIII10 SO1GBIII10 INT1000H BT 2.1 6CELL2.
PAGE 173
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows® 7 environments with backwards compatibility to Windows® XP. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
PAGE 174
BRAND SIMPLO Type Description 6CELL2.8 Battery SIMPLO UM-2009E Li-Ion 3S2P SAMSUNG 6 cell 5600mAh Main COMMON ID:UM09E70 BT 2.1 Foxconn Bluetooth BRM 2046 BT2.1 (T60H928.33) f/w:861 Chicony 0.3M LDV Chicony Camera Lilac_2G Liteon 0.3M LDV Liteon Camera Lily_2G Suyin 0.3M LDV Suyin Camera Rose_2G 5 in 1-Build in 5 in 1-Build in MS, MS Pro, SD, SC, XD CM743B CPU Intel Celeron 743 BGA 1M 800 Bluetooth Foxconn Camera Card Reader INTEL CPU INTEL CMSU2300B CPU Intel Celeron SU2300 BGA 1.
PAGE 175
BRAND Type Description AUO NLED11.6WSVGAG LED LCD AUO 11.6" WSVGA Glare B116AW02 V0 LF 200nit 16ms 500:1 AUO NLED11.6WXGAG LED LCD AUO 11.6" WXGA Glare B116XW02 V0 1A (3G) LF 200nit 8ms 500:1 CMO NLED11.6WSVGAG LED LCD CMO 11.6" WSVGA Glare N116L6-L02 LF 200nit 16ms 500:1 CMO NLED11.6WXGAG LED LCD CMO 11.6" WXGA Glare N116B6-L02 C2 LF 200nit 10ms 500:1 LPL NLED11.6WSVGAG LED LCD LPL 11.6" WSVGA Glare LP116WSA-TLA1 LF 200nit 16ms LPL NLED11.6WXGAG LED LCD LPL 11.
PAGE 176
BRAND Type Description VGA Chip None UMA UMA (Intel) PIFA PIFA INT1000H Lan Intel WLAN 112BN.
PAGE 177
Appendix C Online Support Information This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
PAGE 178
168 Appendix C
PAGE 179
Index A External Module Disassembly Flowchart AFLASH Utility 35 F Antennas Removing 98 Features 1 B Flash Utility Removing 95 Replacing 103 Removing 46 Replacing 131 FRU (Field Replaceable Unit) List BIOS 161 H vendor 17 Version 17 Hard Disk Drive Modules 27–35 Replacing Boot 33 Exit 34 Navigating 27 Onboard Device Configuration 31 Power 33 Save and Exit 34 Security 30 System Security 34 127 HDD1 Removing 54 Replacing 127 HDD2 Removing 56 Replacing 127 HDTV Switch Failure Board Layout
PAGE 180
N LCD Brackets Removing 95 Replacing 103 LCD Failure 135 No Display Issue 137 O LCD Module ODD Failure Removing 65 Replacing 120 Removing 49 Replacing 129 LCD Module Disassembly Flowchart 90 LCD Module Reassembly Procedure 142 ODD Module Online Support Information 100 LCD Panel P Removing 93 Replacing 103 Panel LED Board 5 Bottom left 5 Removing 76 Replacing 115 PC Card Lower Covers 8 11 Power Board Removing 48 Replacing 129 Removing 94 Replacing 100 Power On Failure M 134 P
PAGE 181
T Test Compatible Components Thermal Grease 183 108 Thermal Module Removing 88 Replacing 108 Thermal Unit Failure 148 TouchPad Bracket Removing 74 Replacing 116 TouchPad Failure 138 Troubleshooting Built-in KB Failure 137 EasyTouch Buttons 148 HDTV Switch 149 Internal Microphone 140 Internal Speakers 138 LCD Failure 137 Modem 145 No Display 135 ODD 142 Other Failures 149 Power On 134 Thermal Unit 148 TouchPad 138 WLAN 146 U Undetermined Problems 150 Upper Cover Removing 70 Replacing 116 USB Board
PAGE 182
172