System information

Check Procedures 2-5
• 3.5-in. diskette drive
• Hard disk drive
• IBM Aptiva factory-installed devices (such as a CD-ROM drive)
− Ensure that all power cords and cables are connected properly.
− Ensure that the monitor brightness and contrast controls are not
turned down.
− Power on the system unit.
NOTE:
Some monitors have a detachable system I/O signal cable between
the monitor and the system unit. In this case, check this signal cable
before replacing the unit. See "Monitor Port Signals" on page 5-30 for
pin identification.
− Ensure correct monitor refresh rate.
− Note any symptoms, messages, error codes, or beeps.
− Make sure that there are no diskette or CD in the drives.
002 - DOES AN IBM LOGO SCREEN APPEAR? (YES, READ AHEAD.
NO, GO TO STEP 004.)
− Insert diagnostics diskette in the diskette drive.
003 - DOES SYSTEM LOAD THE DIAGNOSTICS PROGRAM FROM THE
DISKETTE DRIVE? (YES, READ AHEAD. NO, GO TO STEP 004.)
− Follow the instructions on the screen and select
Utility
from the
diagnostics program menu.
− Select
Tech Support Form
from the menu, press F5 to execute,
then generate a system configuration report.
− Compare the system configuration list with the actual devices
installed in system.
NOTE:
If necessary, remove the machine cover and visually compare the
devices installed in system to those shown in the system
configuration report.
− Go to step 006.
004 - DO ANY MESSAGES, ERROR CODES, OR SYMPTOMS APPEAR?
(YES, READ AHEAD. NO, GO TO STEP 005)
− Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on
page 2-8.
− End.