Aspire S3 MS2346 SERVICEGUIDE
Revision History Refer to the table below for the updates made to this Aspire S3 MS2346 Service Guide. Date Chapter Updates Service guide files and updates are available on the ACER/CSD website. For more information, go to http://csd.acer.com.tw.The information in this guide is subject to change without notice. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: ! WARNING: Indicates a potential for personal injury. ! CAUTION: Indicates a potential loss of data or damage to equipment. + IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task. The following typographical conventions are used in this document: Book titles, directory names, file names, path names, and program/process names are shown in italics.
General information Before using this information and the product it supports, read the following general information. This service guide provides you with all technical information relating to the basic configuration for Acer’s global product offering. To better fit local market requirements and enhance product competitiveness, your regional office may have decided to extend the functionality of a machine (such as add-on cards, modems, or extra memory capabilities).
Aspire S3 MS2346 CHAPTER 1 Hardware Specifications Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3 Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3 Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3 System Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BIOS Flash Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12 DOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13 WinFlash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13 Remove HDD/BIOS Password Utilities . . . . . . . . . . . . . . . . . . . .2-14 Removing the HDD Password . . . . . . . . . . . . . . . . . . . . . . . . . .2-14 Removing the BIOS Passwords . . . . . . . . . . . . . . . . . . .
Replacing the WLAN Board. . . . . . . . . . . . . . . . . . . . . . . . . . . .3-50 Replacing the M-SATA Board.. . . . . . . . . . . . . . . . . . . . . . . . . .3-51 Replacing the RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-52 Replacing the Thermal Module . . . . . . . . . . . . . . . . . . . . . . . . .3-53 Replacing the Mainboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-55 Replacing the Card Reader Board. . . . . . . . . . . . . . . . . . . . . . .
CHAPTER 5 Jumper and Connector Locations Mainboard Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3 Clearing Password Check and BIOS Recovery . . . . . . . . . . . . .5-5 Clearing the BIOS Passwords . . . . . . . . . . . . . . . . . . . . . . . . . .5-5 Performing a BIOS Recovery . . . . . . . . . . . . . . . . . . . . . . . . . .5-6 CHAPTER 6 FRU List Aspire S3 MS2346 Exploded Diagrams. . . . . . . . . . . . . . . . . . . .6-4 Main Assembly . . . . . . . . . . . . . . .
CHAPTER 1 Hardware Specifications
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 System Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 Graphics . . . . . . . . . . . .
Hardware Specifications and Configurations Features 0 The following is a summary of the computer’s many features. Operating System Genuine Windows® 7 Home Premium 64-bit Genuine Windows® 7 Home Basic 64-bit 0 Platform 0 Huron River platform Supports Chipset: the Second Generation Intel® Core™ Mobile Processor (Sandy Bridge) Mobile Intel® HM77 (6MB BIOS ROM) Chipset System Memory On 0 board, up to 8pcs DDRIIIL (4GB) Display 0 13.
Storage Subsystem 0 Hard disk drive 0 2.5-inch, 9.5 mm, 5400 rpm SATA hard disk drive (HDD) or 2.5-inch, 9.5 mm, Flash Disk SATA solid state drive (SSD) Card reader 2-in-1 0 card reader slot Supports MultiMediaCard™ (MMC), MultiMediaCard Plus (MMCplus™) and Secure Digital™ (SD) cards Audio Subsystem Built-in Two 0 microphone 1W, built-in speakers Headphone Realtek and microphone combo jack 271X VB3 Communication 0 Webcam 1.
Power Adapter and Battery 19 3 0 V 3-pin AC adapter; 65 W cell 3260 mAh 3S1P lithium polymer battery pack Battery life: 7 hours for models with SSD 6 hours for models with HDD Charging 1.5 3 to 2 hours for 0–80% capacity to 3.5 hours for 0–99% capacity 3.5 ACPI period: to 4 hours for 0–100% (charge-in-use) 3.
Software and Tools 0 Productivity Acer 0 ePower Management Deep Sleep Settings ® Adobe Flash® Player 10.1 ® Adobe Reader® X AUPEO! Bing™ (US only) Bar eSobi™ Fooz Kids Internet Explorer 9 Kobo™ (Australia, Canada, New Zealand, UK only) Microsoft® Office Starter 2010: Includes limited-functionality Microsoft® Word and Excel with advertising; no PowerPoint or Outlook. Buy Office 2010 to use the full-featured software.
Web links and utilities 0 Acer Accessory Store (Belgium, France, Germany, Italy, Netherlands, Spain, Sweden, UK only) Acer Identity Card Acer Registration Acer Updater eBay ® shortcut (Australia, Austria, Belgium, Canada, France, Germany, Italy, India, Ireland, Netherlands, Norway, Philippines, Poland, Russia, Singapore, Spain, Switzerland, Thailand, US, UK only) MercadoLibre Netflix (Mexico only) shortcut (Canada, US only) Warranty 0 One-year International Travelers Warranty
Notebook Tour 0 This section provides an overview of the features and functions of the notebook. Open Front View Figure 1-1. 0 Open Front View Table 1-1. Open Front View No. 1-8 Icon Item Description 1 Integrated webcam Web camera for video communication. 2 Display screen Also called liquid crystal display (LCD), displays computer output. 3 Power button Turns the computer on and off. 4 Integrated microphone Internal microphone for sound recording and video communication.
Rear View 0 Figure 1-2. Rear View Table 1-2. Rear View No. Icon Item Description 1 DC-in jack Connects to the AC adapter. 2 HDMI port Supports high definition digital video connections. 3 USB 2.0 ports Connects to USB devices (e.g., USB mouse, USB camera). 4 Battery indicator Indicates the computer’s battery status. Blue: The computer is in AC mode. Blinking amber: The battery is charging. 5 Power indicator Indicates the computer’s power status. Blue: The computer is turned on.
Left View 0 Figure 1-3. Left View Table 1-3. Left View No.
Right View 0 Figure 1-4. Right View Table 1-4. Right View No. 1 Icon Item 2-in-1 card reader Hardware Specifications and Configurations Description Supports MMC, MMCplus, and SD cards. Note: Only one card can operate at any given time.
Base View 0 Figure 1-5. Base View Table 1-5. Base View No. Icon Item Description 1 Battery reset pinhole Insert a paperclip into the hole and press for four seconds to reset the computer (simulates removing and reinstalling the battery) 2 Strap Slot For optional strap accessory. 3 Speakers Deliver stereo audio output.
Touchpad Basics Figure 1-6. 0 Touchpad Move finger across the multi-touchpad (1) to move the cursor. Tapping on the multi-touchpad is the same as clicking the left button of a mouse. Press the lower left (2) and lower right (3) part of the multi-touchpad to perform selection and execution functions. These two parts are the equivalent of the left and right buttons on a mouse. Table 1-6. Touchpad Function Touchpad (1) Lower Left (2) Execute Rapidly tap twice. Quickly click twice.
Keyboard 0 The keyboard contains an overlay numeric keys, inverted “T” cursor key, Windows® key, Application key, function lock keys, and hotkeys controlling various computer features. Figure 1-7. Keyboard Lock Keys 0 The keyboard has three lock keys which the user can toggle on and off. Figure 1-8. Keyboard Lock Keys Table 1-8. Keyboard Lock Keys Lock Key Description Caps Lock When On, all typed alphabetic characters appears in uppercase. Num Lock Fn+F11 Off by default.
Table 1-8. Keyboard Lock Keys Lock Key Num Lock Fn+F11 Description Scroll Lock Fn+F12 The key can be turned on/off via the internal keyboard (Fn+F11) or the external keyboard/keypad. Num Lock affects the external keyboard/keypad only. Shift state is NOT required for the cursor movement by the numeric keys. The state of the Num Lock is not changed by the attachment/removal (hot plug) of the external keyboard/keypad.
Table 1-9.
Table 1-10. Hotkeys Hotkey Icon Function Description Fn+F8 Speaker toggle Turns the speakers On or Off. Fn+ Volume Up Increases the sound volume. Fn+ Volume Down Decreases the sound volume. Fn+ Brightness Down Decreases the screen brightness. Fn+ Brightness Up Increases the screen brightness.
D2D Recovery 0 The Acer Disk to Disk (D2D) recovery function allows you to use the recovery partition to troubleshoot your computer. 1. Restart the computer. 2. During POST, press F1 to access the BIOS Setup screen. 3. Press to select the Main menu. 4. Press to select the D2D Recovery field and make sure it is set to Enabled. 5. Press F10 to save settings and close the BIOS Setup screen. 6. During POST, press Alt+F10 to enter the system recovery partition.
Specification Tables 0 Computer Specifications Item Metric Imperial Dimensions Width 32.2 cm 12.68 in Depth 21.85 cm 8.52 in Height 1.75 cm 0.68 in Weight (equipped with 3-cell battery pack) 1.33 kg with SSD disk drive 1.35 kg with HDD disk drive 2.93 lbs 2.98 lbs Input power Operating voltage 19 V, 65 W Operating current (max) 3.
System Board Item Specification Core logic Mobile Intel® HM77 (6MB BIOS ROM) Chipset Graphics UMA: Integrated in the Intel® Core™ Mobile Processor USB 2.
CPU Temperature Fan Speed (RPM) SPL Spec (dBA) 68 5700 34 78 6200 37 85 6500 40 Throttling 50%: On= 85 °C; OFF=84 °C OS shuts down at 97 °C; Hardware shuts down at 85 °C System Memory Item Specification Memory controller Integrated in the Intel® Core™ Mobile Processor Memory size 4 GB onboard Maximum system memory size 4 GB Graphics Controller Item Chipset Specification Intel® HD Graphics 3000 with 128 MB of dedicated system memory, supporting Microsoft® DirectX® 10.
Keyboard Item Specification Type Aspire AF1S Flat keyboard Total number of keys 84 keys Windows logo key Yes Internal and external USB keyboard work simultaneously? Yes Features Overlay numeric keys Inverted “T” cursor keys Hotkeys for volume and brightness level, media playback, wireless and sleep functions, and display and touchpad toggle Windows and Application keys Multilanguage support configurable by OEM customer Hard Disk Drive Item Vendor and models Product series Specifica
Item Specification Power Requirement 5 VDC Solid State Drive (SSD) Item Specification Vendor and models A-DATA SSD NAND AS511S7-120GM Product series A-DATA SSD NAND AS511S7-240GM A-DATA SSD NAND AS511S7 Configuration Interface Serial ATA-6Gb/s Capacity (GB) 120 240 Max. Read Speed 550MB / s 550MB / s Max.
Item Response time Typical Maximum Specification 8 ms 16 ms Typical power consumption (watt) 3W Electrical interface 1-channel LVDS Backlight White LED (WLED) Weight 310 g Physical size 306.8 × 189.2 × 3.
Item Specification Compatibility High Definition Audio Specification Sampling rate 1 Hz resolution VSR (Variable Sampling Rate) Internal microphone Yes Internal speaker/quantity Yes, two speakers Webcam Item Specification Vendor and models Resolution Lite-On HD_S LT_119_SP Primax PM_S119_SP Suyin SY_S119_SP 1.3 MP HD Wireless LAN Item Module Specification Frequency band Protocols and data rates supported Broadcom 4313iPA+20702 Foxconn Atheros WB225 Lite-On Atheros WB225 2.
Item Specification Data throughput Up to 16.7 million colors Number of HDMI port 1 Location Back System LED Indicators Item Power status Specification Battery status Solid blue: The computer is turned on. Blinking amber: The computer is in power-saving mode. Indicator off: The computer is turned off. AC adapter connected: Solid blue: The battery charge is at full capacity. Solid amber: Battery charging.
Item Power global states Specification G3 Mechanical Off - This off state is entered through a mechanical means; no electrical current is running through the circuitry and it can be worked on without damaging the hardware or endangering service personnel. Except for the real-time clock, power consumption is zero. G2/S5 Soft Off - OS initiated shutdown. The computer consumes a minimal amount of power. No user mode or system mode code is run.
System DMA Specification Legacy Mode Power Management DMA0 Free DMA1 Free DMA2 Free DMA3 Free DMA4 Direct memory access controller DMA5 Free DMA6 Free DMA7 Free System Interrupt Specification Hardware IRQ System Function IRQ0 System timer IRQ1 Standard PS/2 keyboard IRQ2 Not in use IRQ3 Not in use IRQ5 Not in use IRQ6 Not in use IRQ7 Not in use IRQ8 System CMOS/real time clock IRQ9 Not in use IRQ10 Not in use IRQ11 Not in use IRQ12 PS/2 port Touchpad IRQ13 Numeri
System IO Address Map I/O address (hex) System Function (shipping configuration) 0000 - 001F Direct Memory Access Controller 0000- 0CF7 PCI bus 0020- 0021 Programmable Interrupt Controller 0024- 0025 Programmable Interrupt Controller 0028- 0029 Programmable Interrupt Controller 002C - 002D Programmable Interrupt Controller 002E - 002F Motherboard resources 0030- 0031 Programmable Interrupt Controller 0034- 0035 Programmable Interrupt Controller 0038- 0039 Programmable Interrupt Controll
I/O address (hex) System Function (shipping configuration) 00AC - 00AD Programmable Interrupt Controller 00B0- 00B1 Programmable Interrupt Controller 00B2- 00B3 Motherboard resources 00B4- 00B5 Programmable Interrupt Controller 00B8- 00B9 Programmable Interrupt Controller 00BC - 00BD Programmable Interrupt Controller 00C0- 00DF Direct Memory Access Controller 00C0- 00F0 Numeric data processor 03B0- 03BB Intel HD Graphics 03C0- 03DF Intel HD Graphics 0400 - 0453 Motherboard resources
CHAPTER 2 System Utilities
BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3 Navigating the BIOS Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3 BIOS Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4 BIOS Flash Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12 DOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13 WinFlash Utility . . . . . . . . . . . . . . .
System Utilities BIOS Setup Utility 0 This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may need to be run. Refer to Chapter 4, Troubleshooting when a problem arises. To enter this utility, during POST (power-on self-test), press F2 when the prompt appears on the bottom of screen.
BIOS Menus 0 This section describes the InsydeH2O BIOS Setup Utility menu tabs. NOTE: NOTE: The screenshots used in this chapter are for reference only. Actual values can vary depending on the computer model. Information 0 This tab shows a summary of the computer‘s hardware information. Figure 2-1. Hardware Information Table 2-1.
Table 2-1.
Main 0 Use this tab to set the system time and date, enable or disable boot options, and enable or disable the D2D recovery feature. Figure 2-2. BIOS Main Table 2-2.
Security 0 Use this tab to safeguard and protect the computer from unauthorized use. Figure 2-3. BIOS Security Table 2-3.
Setting a Password 0 Follow the succeeding instructions to set the user or supervisor passwords. 1. Press to highlight a Set _______ Password parameter and press Enter. The Set _______ Password dialog box appears. Set Supervisor Password Enter New Password [ Confirm New Password [ Figure 2-4. ] ] Set Supervisor Password 2. Type a new password in the Enter New Password field and press Enter. Passwords are not case sensitive and the length must not exceed eight alphanumeric characters (A-Z, a-z, 0-9).
Changing a Password 0 1. Press to highlight a Set _______ Password parameter and press Enter. The Set _______ Password dialog box appears. Set Supervisor Password Enter Current Password [ Enter New Password [ Confirm New Password [ Figure 2-6. ] ] ] Set Supervisor Password 2. Type the current password in the Enter Current Password field and press Enter. 3. Type the new password in the Enter New Password field. 4. Retype the password in the Confirm New Password field.
Boot 0 Use this tab to set the preferred drive sequence in which the Setup Utility attempts to boot the operating system. By default, the computer searches for boot devices in the following order: 1. Hard disk drive 2. External USB bootable device 3. Network boot 4. External USB hard drive 5. External USB optical drive Press to select a device and press F5 or F6 to move it up or down the list. Figure 2-8.
Exit 0 Use the Exit tab to save or discard changes and close the BIOS Setup Utility. Figure 2-9. BIOS Exit Table 2-4. Exit Parameters Parameter Description Exit Saving Changes Close the BIOS Setup Utility and save the setup changes. Exit Discarding Changes Close the BIOS Setup Utility without saving the setup changes. Load Setup Default Load the default values for all setup items. Discard Changes Load the previous values for all setup items. Save Changes Save the setup changes.
BIOS Flash Utilities 0 BIOS Flash memory updates are required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before Flash utility is used. NOTE: NOTE: Do not install memory related drivers (XMS, EMS, DPMI) when Flash is used.
DOS Flash Utility 0 Perform the following to use the DOS Flash Utility: 1. Press F2 during boot to enter Setup Menu. 2. Select Boot Menu to modify boot priority order. Example: If using USB HDD to Update BIOS, move USB HDD to position 1. Figure 2-10. BIOS Boot 3. Insert the USB HDD and reboot computer. 4. Execute to update BIOS. WinFlash Utility 0 Perform the following to use the WinFlash Utility: 1. Double click the WinFlash executable file. 2. Click OK to begin the update.
Remove HDD/BIOS Password Utilities 0 This section explains how to remove the HDD and BIOS passwords. Removing the HDD Password NOTE: 0 NOTE: If the incorrect HDD password is entered three times in succession, an error is generated. (Figure 2-11) Password Error Status HDD password error code Figure 2-11. Password Error Status To reset the HDD password: 1. Open the computer in a DOS environment. 2. Type the following command: A\> unlockhd XXXXXXXX Figure 2-12.
Removing the BIOS Passwords 0 To clear a lost BIOS password (user or supervisor password), you need to short the clear password hardware gap (G2201) located on the mainboard. Refer to the “Clearing the BIOS Passwords” on page 5-5 section for detailed instructions. Figure 2-14.
Using DMI Tools 0 The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM (Electrically Erasable Programmable Read-Only Memory). Used in the DMI pool for hardware management. LAN EEPROM Utility 0 LAN EEPROM Utility enables to change the MAC address. Perform the following steps to use the LAN EEPROM Utility: 1. Create a DOS bootable USB HDD. 2. Copy the contents of the MAC folder to the HDD and remove the HDD form the computer. 3.
CHAPTER 3 Machine Maintenance
Machine Disassembly and Replacement . . . . . . . . . . . . . . . . . .3-3 Recommended Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3 Replacement Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3 Pre-disassembly Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . .3-4 Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5 Removing the Lower Case . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-71 Replacing the Lower Case. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-4
Machine Maintenance Machine Disassembly and Replacement 0 This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Cable paths and positioning may not represent the actual model. During the removal and installation of the components, ensure all available cable channels and clips are used and that the cables are replaced in the same position. The screws for the different components vary in size.
Pre-disassembly Instructions 0 Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. Figure 3-1. AC Adapter 3. Remove any dummy cards that are present. 4. Place the system on a flat, stable surface.
Disassembly Process 0 The flowchart provided in this disassembly section illustrate the entire disassembly sequence. Observe the order of the sequence to avoid damage to any of the hardware components. For example, if you want to remove the WLAN/M-SATA board, you must first remove the battery pack, then the WLAN module, in that order.
Table 3-2. Screw List Step Mainboard Disassembly Screw Quantity Acer Part Number M2 x L3 1 86.00E14.523 RTC Battery Disassembly - - - WLAN Board Disassembly - - - Keyboard Disassembly M1.4 x L1.2 29 86.EA322.2R0 Middle Cover Disassembly M2 x L3 4 86.00E14.523 LCD Module Disassembly M2 x L4.5 4 86.EA552.
Removing the Lower Case 0 1. Remove the twelve screws securing the lower case. Figure 3-3. Lower Case Screws Table 3-3. Screws Step Screw Lower Case Disassembly M2 x L4.5 Quantity Screw Type 12 2. Gently lift the lower case and lay it down beside the main unit. Figure 3-4.
Removing the Battery Pack 0 1. Perform the “Removing the Lower Case” procedure described on page 3-9. 2. Remove the two screws securing the left speaker to the upper case. Figure 3-5. Left Speaker Screws Table 3-5. Screws Step Screw Left Speaker Module Disassembly M1.4 x L3 Quantity Screw Type 2 3. Lift the left speaker off the upper case and temporarily place it at the side of the right speaker. Figure 3-6.
4. Lift the DC-In & Power cable off the battery pack. Figure 3-7. DC-In & Power Cable 5. Remove the two screws securing the battery pack to the upper case. Figure 3-8. Battery Pack Screws Table 3-8. Screws Step Battery Pack Disassembly Machine Maintenance Screw M2 x L4.
6. Lift the battery pack off its socket in the upper case then slide it a few millimeters away from the mainboard (1). Disconnect the battery cable from the WLAN board (2). Figure 3-9. Battery Cable 7. Detach the battery pack from the upper case. Figure 3-10. Battery Pack NOTE: NOTE: The battery has been highlighted with the yellow border in Figure 3-10. Remove the battery and follow local regulations for disposal.
Removing the Left and Right Speakers 0 1. Perform the “Removing the Lower Case” procedure described on page 3-9. 2. Perform the “Removing the Battery Pack” procedure described on page 3-10. 3. Remove the two screws securing the right speakers to the upper case (1). Figure 3-11. Table 3-11. Right Speaker Screws and Adhesive Tape Screws Step Right Speaker Module Disassembly Screw M1.4 x L3 Quantity Screw Type 2 4. Release the speaker cable from the adhesive tape securing it (2). 5.
6. Disconnect the speaker’s cable from the mainboard. Figure 3-13.
Removing the WLAN Module 0 1. Perform the “Removing the Lower Case” procedure described on page 3-9. 2. Perform the “Removing the Battery Pack” procedure described on page 3-10. 3. Unplug the two antenna cables from the WLAN module. Figure 3-14. WLAN Module Antennas + IMPORTANT: For reference during machine reassembly, note which cable color corresponds to the main (black) and auxiliary (white) connectors. 4. Release the antenna cables from the adhesive tapes securing it. Figure 3-15.
5. Remove the screw securing the WLAN module to the WLAN/M-SATA board. Figure 3-16. WLAN Module Screw Table 3-16. Screw Step WLAN Module Disassembly Screw M2 × L3 Quantity Screw Type 1 6. Detach the WLAN module from the slot. Figure 3-17. WLAN Module NOTE: NOTE: A circuit board that is > 10cm2 has been highlighted with a yellow rectangle in Figure 3-17. Follow the local regulations for disposing this type of circuit board.
Removing the DC-In Module (WLAN Board) NOTE: 0 NOTE: For models that have M-SATA board installed, please proceed to page 3-18, “Removing the DC-In Module (M-SATA Board)” 1. Perform the “Removing the Lower Case” procedure described on page 3-9. 2. Perform the “Removing the Battery Pack” procedure described on page 3-10. 3. Disconnect the DC-In cable from the WLAN board (1) then release the DC-In cable from the self adhesive tape securing it (2). Figure 3-18. DC-In Cable (WLAN Board) 4.
Removing the DC-In Module (M-SATA Board) 0 1. Perform the “Removing the Lower Case” procedure described on page 3-9. 2. Perform the “Removing the Battery Pack” procedure described on page 3-10. 3. Disconnect the DC-In cable from the M-SATA board & the mainboard (1) then release the DC-In cable from the self adhesive tape securing it (2). Figure 3-20. DC-In Cable (M-SATA Board) 4. Detach the DC-In socket from the upper case. Figure 3-21.
Removing the HDD Module NOTE: 0 NOTE: For models that have SSD disk drive installed, please proceed to page 3-22, “Removing the SSD Module”. 1. Perform the “Removing the Lower Case” procedure described on page 3-9. 2. Perform the “Removing the Battery Pack” procedure described on page 3-10. 3. Release the HDD cable from the adhesive tape securing it. Figure 3-22. HDD Cable Adhesive Tape 4. Grasp the plastic tab and use it to disengage the HDD cable from its connector. Figure 3-23.
5. Remove the screw securing the HDD module to the upper case. Figure 3-24. HDD Module Screw Table 3-24. Screw Step HDD Module Disassembly Screw M2 x L3 Quantity Screw Type 1 6. Detach the HDD module from the upper case. Figure 3-25.
7. Detach the cable from the HDD module. Figure 3-26. HDD Cable 8. Remove the four screws securing the HDD module to the bracket (1) then detach the HDD module from the bracket (2). Figure 3-27. HDD Bracket Screws Table 3-27.
Removing the SSD Module 0 1. Perform the “Removing the Lower Case” procedure described on page 3-9. 2. Perform the “Removing the Battery Pack” procedure described on page 3-10. 3. Release the SSD cable from the adhesive tape securing it. Figure 3-28. SSD Cable Adhesive Tape 4. Grasp the plastic tab and use it to disengage the SSD cable from its connector. Figure 3-29.
5. Remove the screw securing the SSD module to the upper case. Figure 3-30. SSD Module Screw Table 3-30. Screw Step SSD Module Disassembly Screw M2 x L3 Quantity Screw Type 1 6. Detach the SSD module from the upper case. Figure 3-31.
7. Detach the cable from the SSD module. Figure 3-32. SSD Cable 8. Remove the four screws securing the SSD module to the bracket (1) then detach the SSD module from the bracket (2). Figure 3-33. SSD Bracket Screws Table 3-33.
Removing the Card Reader Board 0 1. Perform the “Removing the Lower Case” procedure described on page 3-9. 2. Perform the “Removing the Battery Pack” procedure described on page 3-10. 3. Disconnect the card reader cable from the mainboard and the card reader board. Figure 3-34. Card Reader Cable 4. Remove the two screws securing the card reader board to the upper case. Figure 3-35. Card Reader Board Screws Table 3-35.
5. Detach the card reader board from the upper case. Figure 3-36. Card Reader Board NOTE: NOTE: A circuit board that is > 10cm2 has been highlighted with a yellow rectangle in Figure 3-36. Follow the local regulations for disposing this type of circuit board.
Removing the Mainboard 0 1. Perform the “Removing the Lower Case” procedure described on page 3-9. 2. Perform the “Removing the Battery Pack” procedure described on page 3-10. 3. Release the connector latch (1) from the mainboard, then disconnect the touchpad cable (2). Figure 3-37. Touchpad Cable 4. Release the connector latches (1) from the mainboard, then disconnect the WLAN & mini 1 cables (2). Disconnect the power cable from the mainboard (3). Figure 3-38.
5. Release the connector latch (1) from the mainboard, then disconnect the power button cable (2). Figure 3-39. Power Button Cable 6. Release the latch (1) from the mainboard then disconnect the keyboard cable (2). Figure 3-40.
7. Release the LCD cable from the adhesive tape securing it. Figure 3-41. LCD Cable Adhesive Tape 8. Disconnect the LCD cable from the mainboard. Figure 3-42.
9. Remove the screw securing the mainboard to the upper case. Figure 3-43. Mainboard Screw Table 3-43. Screw Step Mainboard Disassembly Screw M2 × L3 Quantity Screw Type 1 10. Detach the mainboard from the upper case. Figure 3-44. Mainboard NOTE: NOTE: A circuit board that is > 10cm2 has been highlighted with a yellow rectangle in Figure 3-44. Follow the local regulations for disposing this type of circuit board.
Removing the Thermal Module 0 1. Perform the “Removing the Lower Case” procedure described on page 3-9. 2. Perform the “Removing the Battery Pack” procedure described on page 3-10. 3. Disconnect the thermal module fan cable from the mainboard. Figure 3-45. Fan Cable 4. Loosen the spring-loaded captive screws securing the thermal module. Follow the screw sequence indicated on Figure 3-46. Figure 3-46. Thermal Module Screws Table 3-46.
5. Detach the thermal module from the mainboard. Figure 3-47.
Removing the RTC Battery 0 1. Perform the “Removing the Lower Case” procedure described on page 3-9. 2. Perform the “Removing the Battery Pack” procedure described on page 3-10. 3. Perform the “Removing the Mainboard” procedure described on page 3-27. 4. Disconnect the RTC battery cable from the mainboard. Figure 3-48. RTC Battery Cable 5. Detach the RTC battery from the mainboard. Figure 3-49. RTC Battery NOTE: NOTE: The battery has been highlighted with the yellow circle in Figure 3-49.
Removing the WLAN Board NOTE: 0 NOTE: For models that have M-SATA board installed, please proceed to page 3-35, “Removing the M-SATA Board”. 1. Perform the “Removing the Lower Case” procedure described on page 3-9. 2. Perform the “Removing the Battery Pack” procedure described on page 3-10. 3. Perform the “Removing the WLAN Module” procedure described on page 3-15. 4. Release the connector latches (1) from the WLAN board, then disconnect the WLAN & mini 1 cables (2).
Removing the M-SATA Board 0 1. Perform the “Removing the Lower Case” procedure described on page 3-9. 2. Perform the “Removing the Battery Pack” procedure described on page 3-10. 3. Perform the “Removing the WLAN Module” procedure described on page 3-15. 4. Release the connector latches (1) from the M-SATA board, then disconnect the WLAN & mini 1 cables (2). Figure 3-52. WLAN & Mini 1 Cables 5. Detach the M-SATA board from the upper case. Figure 3-53.
Removing the Keyboard NOTE: 0 NOTE: The keyboard is easily warped or damaged during the removal process. Take care not to use excessive force when removing. 1. Perform the “Removing the Lower Case” procedure described on page 3-9. 2. Perform the “Removing the Battery Pack” procedure described on page 3-10. 3. Perform the “Removing the Left and Right Speakers” procedure described on page 3-13. 4. Perform the “Removing the WLAN Module” procedure described on page 3-15. 5.
12. Remove the twenty nine screws securing the keyboard to the upper case. Figure 3-56. Keyboard Screws Table 3-56. Screws Step Keyboard Disassembly Screw M1.4 × L1.2 Quantity Screw Type 29 13. Detach the keyboard from the upper case. Figure 3-57.
Removing the Power Button Board 0 1. Perform the “Removing the Lower Case” procedure described on page 3-9. 2. Perform the “Removing the Battery Pack” procedure described on page 3-10. 3. Release the latch (1) from the mainboard then disconnect the power button cable (2). Figure 3-58. Power Button Cable 4. Release the power button board from the adhesive tape securing it (1) then tilt the power button board (2) and detach it from the upper case. Figure 3-59.
Removing the Middle Cover Assembly 0 1. Perform the “Removing the Lower Case” procedure described on page 3-9. 2. Perform the “Removing the Battery Pack” procedure described on page 3-10. 3. Perform the “Removing the Left and Right Speakers” procedure described on page 3-13. 4. Perform the “Removing the WLAN Module” procedure described on page 3-15. 5. Perform the “Removing the DC-In Module (WLAN Board)” procedure described on page 3-17. 6.
12. Tilt the upper case until it is approximately at a 100° angle with the LCD assembly. Figure 3-61. Upper Case Assembly 13. Detach the middle cover assembly from the upper case. Figure 3-62.
Removing the LCD Module 0 1. Perform the “Removing the Lower Case” procedure described on page 3-9. 2. Perform the “Removing the Battery Pack” procedure described on page 3-10. 3. Perform the “Removing the Left and Right Speakers” procedure described on page 3-13. 4. Perform the “Removing the WLAN Module” procedure described on page 3-15. 5. Perform the “Removing the DC-In Module (WLAN Board)” procedure described on page 3-17. 6. Perform the “Removing the HDD Module” procedure described on page 3-19. 7.
13. Remove the four screws securing the upper case to the LCD hinges. Figure 3-64. Upper Case Screws – LCD Hinges Table 3-64. Screws Step LCD Module Disassembly Screw M2 x L4.5 Quantity Screw Type 4 14. Gently detach the LCD cable from the upper case (1) and lift the upper case away from the LCD module (2). Figure 3-65. LCD Module + IMPORTANT: Make sure that the LCD cable is not entangled with the upper case and take extra care not to scratch the LCD cable.
Reassembly Process 0 Replacing the LCD Module 0 1. Tilt the LCD hinge approximately at a 45° angle then insert the upper case and align the screw posts of the upper case with the screw holes in the LCD hinges. Figure 3-66. Upper Case 2. Verify that the LCD cable is looped properly in the LCD hinge as shown. Figure 3-67. Upper Case + IMPORTANT: Make sure that the LCD cable is not entangled with the upper case and take extra care not to scratch the LCD cable.
3. Secure the upper case to the LCD hinges using four screws. Figure 3-68. Upper Case - LCD Hinge Screws Table 3-68. Screws Step Upper Case Reassembly 3-44 Screw M2 x L4.
Replacing the Middle Cover Assembly 0 1. Tilt the upper case until it is approximately at a 100° angle with the LCD assembly Figure 3-69. Upper Case Assembly 2. Insert the middle cover assembly in its slot. Figure 3-70.
3. Pull the upper case downward until it sits parallel with the LCD assembly. Figure 3-71. Upper Case Assembly 4. Secure the middle cover assembly to the upper case using four screws. Figure 3-72. Middle Cover Assembly Screws Table 3-72.
Replacing the Power Button Board 0 1. Insert the power button board in its slot in the middle cover (1), then secure it using adhesive tapes (2). Figure 3-73. Power Button Board 2. Connect the power button cable to the mainboard (1), then press the connector latch (2) until it locks into place. Figure 3-74.
Replacing the Keyboard 0 1. Place the keyboard in its slot in the upper case. Figure 3-75. Keyboard 2. Secure the keyboard to the upper case using twenty nine screws. Figure 3-76. Keyboard Screws Table 3-76. Screws Step Keyboard Reassembly 3-48 Screw M1.4 × L1.
3. Secure the keyboard to the upper case using adhesive tape. Figure 3-77. Keyboard 4. Fix the LCD cable to the upper case. Figure 3-78. LCD Cable + IMPORTANT: Make sure that the LCD cable is installed as highlighted in Figure 3-78 to avoid damaging the LCD cable.
Replacing the WLAN Board NOTE: 0 NOTE: For models that have M-SATA board installed, please proceed to page 3-51, “Replacing the M-SATA Board.”. 1. Place the WLAN board in its slot in the upper case. Figure 3-79. WLAN Board 2. Connect the WLAN & mini 1 cables (1) to the WLAN board, then press the connector latch (2) until it locks into place.Connect the power cable to the WLAN board (3). Figure 3-80.
Replacing the M-SATA Board. 0 1. Place the M-SATA board in its slot in the upper case. Figure 3-81. M-SATA Board 2. Connect the WLAN & mini 1 cables (1) to the M-SATA board, then press the connector latch (2) until it locks into place. Figure 3-82.
Replacing the RTC Battery 0 1. Secure the RTC battery to the bottom of the mainboard using self adhesive tape. Figure 3-83. RTC Battery 2. Connect the RTC battery cable to the mainboard. Figure 3-84.
Replacing the Thermal Module 0 1. Place the thermal module in its slot in the mainboard. Figure 3-85. Thermal Module 2. Secure the thermal module using the spring-loaded captive screws. Follow the screw sequence indicated on Figure 3-86. Figure 3-86. Thermal Module Screws Table 3-86.
3. Connect the thermal module fan cable to the mainboard. Figure 3-87.
Replacing the Mainboard 0 1. Place the mainboard in its slot in the upper case. Figure 3-88. Mainboard 2. Secure the mainboard to the upper case using one screw. Figure 3-89. Mainboard Screw Table 3-89.
3. Connect the LCD cable to the mainboard. Figure 3-90. LCD Cable 4. Secure the LCD cable to the mainboard using adhesive tape. Figure 3-91.
5. Connect the keyboard cable to the mainboard (1) and then push the connector latch (2) until it locks into place. Figure 3-92. Keyboard Cable 6. Connect the WLAN & mini 1 cables (1) to the mainboard, then press the connector latch (2) until it locks into place.Connect the power cable to the mainboard (3). Figure 3-93.
7. Connect the touchpad cable to the mainboard (1) and then press the connector latch (2) until it locks into place. Figure 3-94.
Replacing the Card Reader Board 0 1. Place the card reader board in its slot in the upper case. Figure 3-95. Card Reader Board 2. Secure the card reader board to the upper case using two screws. Figure 3-96. Card Reader Board Screws Table 3-96.
3. Connect the card reader cable to the mainboard and the card reader board. Figure 3-97.
Replacing the HDD Module NOTE: 0 NOTE: For models that have SSD disk drive installed, please proceed to page 3-64, “Replacing the SSD Module” 1. Place the HDD module in the bracket (1) and then secure the HDD bracket using four screws (2). Figure 3-98. HDD Bracket Screws Table 3-98. Screws Step HDD Bracket Reassembly Screw M3 x L4 Quantity Screw Type 4 2. Connect the cable to the HDD module. Figure 3-99.
3. Place the HDD module in its slot in the upper case. Figure 3-100. HDD Module 4. Secure the HDD module to the upper case using one screw. Figure 3-101. Table 3-101.
5. Connect the HDD cable to the mainboard. Figure 3-102. HDD Cable 6. Secure the HDD cable to the upper case using adhesive tape. Figure 3-103.
Replacing the SSD Module 0 1. Place the SSD module in the bracket (1) and then secure the SSD bracket using four screws (2). Figure 3-104. Table 3-104. SSD Bracket Screws Screws Step SSD Bracket Reassembly Screw M3 x L4 Quantity Screw Type 4 2. Connect the cable to the SSD module. Figure 3-105.
3. Place the SSD module in its slot in the upper case. Figure 3-106. SSD Module 4. Secure the SSD module to the upper case using one screw. Figure 3-107. Table 3-107.
5. Connect the SSD cable to the mainboard. Figure 3-108. SSD Cable 6. Secure the SSD cable to the upper case using adhesive tape. Figure 3-109.
Replacing the DC-In Module (WLAN Board) 0 1. Place the DC-In socket in its slot in the upper case. Figure 3-110. DC-In 2. Connect the DC-In cable to the WLAN board (1) then secure the DC-In cable to the upper case using self adhesive tape (2). Figure 3-111.
Replacing the DC-In Module (M-SATA Board) 0 1. Place the DC-In socket in its slot in the upper case. Figure 3-112. DC-In 2. Connect the DC-In cable to the M-SATA board and the mainboard (1) then secure the DC-In cable to the upper case using self adhesive tape (2). Figure 3-113.
Replacing the WLAN Module 0 1. Insert the WLAN module in its slot in the WLAN board. Figure 3-114. WLAN Module 2. Secure the WLAN module to the upper case using one screw. Figure 3-115. Table 3-115.
3. Secure the antenna cables to the upper case using adhesive tapes. Figure 3-116. Antenna Cables Adhesive Tapes 4. Connect the two antenna cables to the WLAN module. Figure 3-117. + WLAN Module Antennas IMPORTANT: Connect the black cable to the main connector and the white cable to the auxiliary connector.
Replacing the Right Speakers 0 1. Connect the speaker’s cable to the mainboard. Figure 3-118. Speaker Cable 2. Place the right speaker in its slot in the upper case. Figure 3-119.
3. Secure the speaker cable to the upper case using adhesive tapes (1), then secure the right speaker to the upper case using two screws (2). Figure 3-120. Table 3-120. Right Speaker Screws and Adhesive Tape Screws Step Right Speaker Module Reassembly 3-72 Screw M1.
Replacing the Battery Pack 0 1. Slide the battery pack underneath the mini 1 and WLAN/M-SATA cables as shown. Figure 3-121. Battery Pack 2. Connect the battery cable to the WLAN board (1), then push the battery pack forward until its four socket holes fits into the screw posts in the upper case (2). Figure 3-122.
3. Secure the battery pack to the upper case using two screws. Figure 3-123. Table 3-123. Battery Pack Screws Screws Step Battery Pack Reassembly Screw M2 x L4.5 Quantity Screw Type 2 4. Secure the DC-In & Power cable to the battery pack surface using self adhesive tapes. Figure 3-124.
5. Place the left speaker in its slot in the upper case. Figure 3-125. Left Speaker 6. Secure the left speaker to the upper case using two screws. Figure 3-126. Table 3-126. Left Speaker Screws Screws Step Left Speaker Module Reassembly Machine Maintenance Screw M1.
Replacing the Lower Case 0 1. Place the lower case into the upper case, making sure the I/O ports of the mainboard are extruding from their port holes. Figure 3-127. Lower Case 2. Secure the lower case using twelve screws. Figure 3-128. Table 3-128. Screws Step Lower Case Reassembly 3-76 Lower Case Screws Screw M2 x L4.
CHAPTER 4 Troubleshooting
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3 Power On Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4 No Display Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5 LCD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7 Keyboard Failure . . . . . . . . . . . . .
Troubleshooting Introduction 0 This chapter contains information about troubleshooting common problems associated with the computer. General Information 0 The following procedures are a guide for troubleshooting computer problems. The step by step procedures are designed to be performed as described. NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1.
Power On Issues 0 If the system does not power on, perform the following, one at a time, to correct the problem. Do not replace a non-defective FRU. Figure 4-1. Power On Issue Computer Shuts Down Intermittently 0 If the system powers off at intervals, perform the following. 1. Makes sure the power cable is properly connected to the computer and the electrical outlet. 2. Remove all extension cables between the computer and the outlet. 3.
No Display Issues 0 If the Display does not work, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-2. No Display Issue No POST or Video 0 If the POST or video does not appear, perform the following one at a time. 1. Make sure that internal display is selected. Switch between the internal and external display by pressing Fn+F5. NOTE: NOTE: This hotkey may not apply to all models. Refer to the computer’s user manual for the applicable hotkey sequence. 2.
3. Drain stored power by removing the power cable and the battery pack. Hold the power button for 10 seconds. 4. Connect the power cable and reboot the computer. 5. Connect an external monitor to the computer and switch between the internal display and the external display by pressing Fn+F5. 6. If the POST or video appears on the external display only, refer to the “LCD Failure” section on page 4-7. 7. Disconnect power and all external devices including port replicators or docking stations. 8.
8. Run the Windows Memory Diagnostic from the operating system DVD and follow the on-screen prompts. 9. If the issue is still not resolved, refer to the Online Support Information on page 9-3 LCD Failure 0 If the LCD fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-3.
Keyboard Failure 0 If the Keyboard fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-4.
Touchpad Failure 0 If the Touchpad fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-5.
Internal Speaker Failure 0 If internal Speakers fail, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-6. Internal Speaker Failure Sound Problems 0 Perform the following, one at a time. 1. Boot the computer. 2. Navigate to Start Control Panel System and Maintenance System Device Manager.
Drag the slider to 50. Confirm that the volume is not muted. Click Mixer to verify that other audio applications are set to 50 and not muted. 6. Navigate to Start Control Panel Hardware and Sound Sound. Confirm that Speakers are selected as the default audio device (green check mark). NOTE: NOTE: If Speakers do not show, right-click on the Playback tab and select Show Disabled Devices (clear by default). 7. Select Speakers and click Configure to start Speaker Setup.
Microphone Failure 0 If internal or external Microphones fail, perform the following, one at a time. Figure 4-7. Microphone Failure 1. Check that the microphone is enabled. Navigate to Start Control Panel Hardware and Sound Sound and select the Recording tab. 2. Right click on the Recording tab and select Show Disabled Devices (clear by default). The microphone appears on the Recording tab. 3. Right click on the microphone and select Enable. 4. Select the microphone then click Properties.
USB Failure 0 If the USB fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-8.
WLAN Failure 0 If the WLAN fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-9.
Card Reader Failure 0 If the Card Reader fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-10.
Thermal Unit Failure 0 If the Thermal Unit fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-11.
Other Functions Failure 0 1. Check if drives are functioning correctly. 2. Check if external modules are functioning correctly. 3. Change mainboard to check if current one is defective.
Intermittent Problems 0 Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, perform the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
Error Codes Table 4-2. 0 Error Codes Error Codes Error Messages 006 Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (The causes will be shown before “Equipment Configuration Error”) 010 Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) 070 Real Time Clock Error 071 CMOS Battery Bad 072 CMOS Checksum Error 110 System is disabled. An incorrect password was entered. Battery critically low.
BIOS Beep Codes 0 Table 4-3.
Table 4-3.
Table 4-3.
Table 4-3.
Table 4-3.
POST Codes 0 There are two types of POST codes: Progress Codes and Error Codes. Progress Codes are designed to show the execution point while booting or executing services. Error Codes are designed to halt on exceptional (fatal) error conditions. Component Codes 0 The Component Code is an unsigned integer value that is assigned by the build process.
Table 4-4.
Table 4-4. Component Codes Range Description 0xa0-0xaf These values are reserved for SecureCore Tiano™ platform components. POSTCODE_CC_PLATFORM_STAGE0 (0xa0) - Early PEI Platform Initialization. POSTCODE_CC_PLATFORM_STAGE1 (0xa1) -PEI Platform Initialization. POSTCODE_CC_PLATFORM_DXE (0xa1) - DXE Platform Initialization. POSTCODE_CC_PLATFORM_SMM (0xa1) - SMM Platform Initialization. POSTCODE_CC_PLATFORM_FLASH (0xa2) - Flash Platform Initialization.
Table 4-4. Component Codes Range 0xe0-0xff 4-28 Description These are not components, but rather represent Architectural Progress Codes or Error Codes detailing milestones in the system boot progress. The corresponding Progress Code value is always set to zero. POSTCODE_PC_SEC_ENTRY (0xe0) - Reset vector. POSTCODE_PC_SEC_EXIT (0xe1) - Leaving SEC/Going to PEI. POSTCODE_PC_PEI_ENTRY (0xe2) - Entering PEI Dispatch. POSTCODE_PC_PEI_EXIT (0xe3) - Exiting PEI Dispatch.
Progress Codes 0 This section describes the progress code values. Table 4-5. Progress Codes Range Description 0x00-0x1f Standard progress Codes. All other values are reserved. POSTCODE_PC_COMP_PEI_BEGIN (0x01) - The component was loaded and the PEI entry point called. POSTCODE_PC_COMP_PEI_END (0x02) - The component returned from the PEI entry point. POSTCODE_PC_COMP_DXE_BEGIN (0x03) - The component was loaded and the DXE/UEFI entry point called.
4-30 Troubleshooting
CHAPTER 5 Jumper and Connector Locations
Mainboard Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3 Clearing Password Check and BIOS Recovery . . . . . . . . . . . . .5-5 Clearing the BIOS Passwords . . . . . . . . . . . . . . . . . . . . . . . . . .5-5 Performing a BIOS Recovery . . . . . . . . . . . . . . . . . . . . . . . . . .
Jumper and Connector Locations Mainboard Layout Figure 5-1. 0 Mainboard Top Table 5-1. Mainboard Top No. Code Component No.
Figure 5-2. Mainboard Bottom Table 5-2. Mainboard Bottom No.
Clearing Password Check and BIOS Recovery 0 This section provides procedures for: Clearing the BIOS passwords Performing a BIOS recovery Clearing the BIOS Passwords 0 To clear a lost BIOS password (user or supervisor password), you need to short the clear password hardware gap (G2201) located on the mainboard. Figure 5-3. G2201 Hardware Gap 1. Shut down the computer and disconnect the AC adapter and all other peripherals from the computer. 2.
Performing a BIOS Recovery 0 Boot Block 0 An interruption during a BIOS flash procedure (e.g. a power outage) can corrupt the BIOS code, which will cause the system to go into an unbootable state. The BIOS boot block refers to a special BIOS program that can be used to boot up a system with minimum BIOS initialization.You need to access and execute the boot block to reboot the computer and recover the regular BIOS code.
Performing a BIOS recovery NOTE: 0 NOTE: Make sure the battery pack is installed to the system and that the computer is connected to a UPS unit during the BIOS recovery process. The function hotkey sequence Fn+Esc is used to enable the BIOS recovery process when system is powered On during BIOS POST. If this function is enabled, the system will force the BIOS to execute the boot block program. To perform a BIOS recovery: 1. Shut down the BIOS failed-computer. 2.
5-8 Jumper and Connector Locations
CHAPTER 6 FRU List
Aspire S3 MS2346 Exploded Diagrams. . . . . . . . . . . . . . . . . . . .6-4 Main Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4 FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FRU (Field Replaceable Unit) List This chapter provides users with a FRU (Field Replaceable Unit) listing in global configurations for the Aspire S3 MS2346. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). NOTE: NOTE: WHEN ORDERING FRU PARTS, check the most up-to-date information available on the regional web or channel. Part number changes will not be noted on the printed Service Guide.
Aspire S3 MS2346 Exploded Diagrams 0 Main Assembly Figure 6-1. 0 Main Assembly Exploded Diagram Table 6-1. Main Assembly Exploded Diagram No. 6-4 Description Part Number 1 Upper Case Assembly 60.4QP04.001 2 Lower Case Assembly 60.4QP03.001 3 Dummy Card 42.4QP15.001 4 LCD Assembly 65.4QP03.
Table 6-1. Main Assembly Exploded Diagram No. Description Part Number 5 Middle Assembly 60.4QP06.001 6 DC In 50.4QP01.001 7 Power Cable 50.4QP04.001 8 Power Board 55.XXXXX.001 9 Keyboard 10 Speaker 23.40A1V.001 11 Touchpad 56.17008.031 12 Thermal module 13 Motherboard 55.XXXXX.001 14 WLAN Board 55.XXXXX.001 15 Card Reader Board 50.XXXXX.001 16 HDD Assembly 65.4QP02.
FRU List Category ADAPTER BATTERY BOARDS 6-6 0 Description Acer Part No. ADP 65W 19V LV5 ADP-65VH BA LOW PROFILE AP.06501.033 ADP LITEON 65W 19V PA-1650-69AW LV5 L AP.06503.029 BTY PACK LI+ SANYO 3C 3.26AH SANYO POLYM BT.00303.026 BTY PACK LI+ SONY 3C 3.26AH SONY POLYMER BT.00304.010 FOXCONN 3RD WIFI 2X2 AGN+ BT4.0 ATHEROS NI.23600.102 LITEON 3RD WIFI 2X2 AGN+ BT4.0 ATHEROS NI.23600.103 HM2-CR POWER BD PD(D) 55.M1FN1.001 HM2-CR CARD BD PD (D) 55.M1FN1.
Category CABLES FRU (Field Replaceable Unit) List Description Acer Part No. ARGENTINA 1M 27.RSF01.012 AUSTRALIA BK 1M HAVE LABEL 27.RSF01.016 BRAZIL BK 1M 27.RSF01.013 CHINA BK 1M 27.RSF01.007 DENMARK BK 1M 27.RSF01.004 EU BK 1M 27.RSF01.002 ISRAEL BK 1M 27.RSF01.011 ITALY BK 1M 27.RSF01.006 JAPAN BK 1M 27.RSF01.009 KOREA BK 1M 27.RSF01.010 SOUTH AFRICA 2.5A BK 1M 27.RSF01.015 SOUTH AFRICA BK 2.5A 1M 27.RSF01.014 SWISS BK 1M 27.RSF01.005 TAIWANESE BK 1M 27.RSF01.
Category CASE/COVER/BRACKET ASSEMBLY 6-8 Description Acer Part No. C.A. POWER WIRE SM30HS HL 50.RSE01.002 C.A. TP FFC SM30HS HB 50.RSF01.003 C.A. WLAN FFC SM30HS JH 50.RSF01.004 C.A.WLAN FPC SM30HS CAREER 50.RSF01.005 60 ASSY TP BAR L/T SM30HS RESERVE 60 HDD BKT BACK ASSSY SM30HS 33.M1FN1.001 60 MID ASSY SM30HS 42.RSF01.001 60 UCASE ASSY HM2 KASHUI RESERVE UCASE MODULE W/TP BAR&BOARD&MYLAR&SCR EW 60.M1FN1.002 ASSY 60 LCASE HM2 KASHUI 60.M1FN1.001 DUMMY CARD HM2 42.M1FN1.
Category HDD/HARD DISK DRIVE Description Acer Part No. HDD 320GB HTS543232A7A384 0J28213 KH.32007.017 HDD 500GB HTS545050A7E380 0J23335 5.4K KH.50007.023 HDD N320GB5.4KS_4K+FO0020S 2(20G) HDD N320GB5.4KS+FO0020S2(2 0G) HDD N500GB5.4KS_4K+FO0020S 2(20G) HDD N500GB5.4KS+FO0020S2(2 0G) HDD SSD25240 FOR HUMMINGBIRD2 SSD 256GB MICRON MTFDDAK256MAM-1K1 KN.25604.035 HEATSINK ASSY THM UMA AURAS+SUNON SM30HS 60.RSF01.003 KEYBOARD KB 9Z.N7WPW.200 SWISS/G NK.I1017.00R KB 9Z.N7WPW.202 CHINESE NK.I1017.
Category KEYBOARD 6-10 Description Acer Part No. KB 9Z.N7WPW.20F FRENCH NK.I1017.00B KB 9Z.N7WPW.20G GERMAN NK.I1017.00C KB 9Z.N7WPW.20H HEBREW NK.I1017.00W KB 9Z.N7WPW.20K KOREAN NK.I1017.00H KB 9Z.N7WPW.20L GREEK NK.I1017.00D KB 9Z.N7WPW.20N NORWEGIAN NK.I1017.00K KB 9Z.N7WPW.20Q HUNGARIAN NK.I1017.00E KB 9Z.N7WPW.20R RUSSIAN NK.I1017.00M KB 9Z.N7WPW.20S SPANISH NK.I1017.00P KB 9Z.N7WPW.20T TURKISH NK.I1017.00T KB 9Z.N7WPW.20U UK NK.I1017.00U KB 9Z.N7WPW.20W SWEDEN NK.I1017.
Category KEYBOARD FRU (Field Replaceable Unit) List Description Acer Part No. KB V128230BK1 BE BELGIUN NK.I101S.004 KB V128230BK1 BG BULGARIA NK.I101S.006 KB V128230BK1 BR BRAZILIAN PORTUGUESE NK.I101S.005 KB V128230BK1 CS CZ/SK NK.I101S.007 KB V128230BK1 DM DANISH NK.I101S.009 KB V128230BK1 EF CANADA FRENCH NK.I101S.00X KB V128230BK1 FR FRENCH NK.I101S.00B KB V128230BK1 GR GERMAN NK.I101S.00C KB V128230BK1 HG HUNGARIAN NK.I101S.00E KB V128230BK1 IT ITALIAN NK.I101S.
Category KEYBOARD Description Acer Part No. KB V128230BS1 KR KOREAN NK.I101S.00H KB V128230BS1 RU RUSSIAN NK.I101S.00M KB V128230BS1 TI THAILAND NK.I101S.00S KB V128230BS1 UI US-INTERNATION NK.I101S.00V LCD "LCD 13.3""WXGA AU B133XTF01.2" KL.13305.002 MAINBOARD HM2-CR MB I3 2367M 1.4G ELPIDA 4G (D) NB.M1011.001 HM2-CR MB I5 2467M 1.6G ELPIDA 4G (D) NB.M1011.002 ANTENNA MYLAR TAPE SM30HS 47.RSF01.003 FIX POWER BOARD MYLAR SM30 47.M1FN1.002 HDD DOOR SYSTEM LABEL MYLAR SM30 47.RSF01.
Category SCREWS SPEAKER FRU (Field Replaceable Unit) List Description Acer Part No. SCREW M1.4*1(OD3.8) 86.9AR51.1R2 SCREW M3X4 86.9A524.4R0 SCREW IMS M1.4*3 BZN 86.9A33N.3R0 SCREW IMS M2*2 #1 BZN 86.EA322.2R0 SCREW IMS M2*4.5 (H0.8) #1 NI 86.9A552.4R5 SCREW M2XL3 HEAD T=0.3 BZN 86.00E14.523 SPEAKER SM30-HS FG STICKER CANCEL 23.RSF01.
6-14 FRU (Field Replaceable Unit) List
CHAPTER 7 Test Compatible Components
Microsoft Windows 7 Environment Test . . . . . . . . . . . . . . . . . .
Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows® 7 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Compatibility Test Report released by the Acer Mobile System Testing Department.
Vendor Type Description Part No. CPU 10001067 INTEL Ci32367MB CPU Intel Core i3 2367M BGA 1.4G 17W KC.23601.7MB 10001067 INTEL Ci33217UB CPU Intel Core i3 3217U BGA 1.8G 1600 17W Ivy Bridge KC.32101.3UM 10001067 INTEL Ci52467MB CPU Intel Core i5 2467M BGA 1.6G 17W KC.24601.7MB 10001067 INTEL Ci53317UB CPU Intel Core i5 3317U BGA 1.7G 1600 17W Ivy Bridge KC.33101.5UM 10001067 INTEL Ci72637MB CPU Intel Core i7 2637M BGA 1.7G 17W KC.26301.
Vendor Type Description Part No. 60002036 SEAGATE N500GB5.4KS_ 4K HDD SEAGATE 2.5" 5400rpm 500GB 9WS142-188 ST500LT012, Yarra 500G/P, 7mmzh SATA 8MB LF+HF F/W:0001SDM1 KH.50001.030 60001994 WD N500GB5.4KS_ 4K HDD WD 2.5" 5400rpm 500GB WD5000LPVT-22G33T0, MN500S, 500G/P, 7mmzh HDD SATA 8MB LF+HF F/W: 01.01A01 KH.50008.040 60024207 KINGSTON FAR EAST F20GB Flash Disk NONE SSD NAND 20GB 20GB FFS SATA II LF+HF Dummy PN KF.02000.
Vendor Type Description Part No. 10000981 MISC AF1P_A10B Keyboard SUNREX AF1P_A10B AF1P Internal 10 Standard Black NONE Sunrex Y2010 Acer Legend NK.I101S.001 10000981 MISC AF1P_A10B Keyboard ACER AF1S_A10B AF1S Internal 10 Standard Black NONE Y2010 Acer Legend KB.I100A.179 10000981 MISC AF1S_A10S Keyboard ACER AF1S_A10S AF1S Internal 10 Standard Black NONE Painting Y2010 Acer Legend KB.I100A.180 60003316 AUO NLED13.3WXG AGSH LED LCD AUO 13.3' WXGA Glare B133XTF01.
Vendor Type Description Part No. Wireless LAN 10001023 LITE-ON 3rd WiFi 1x1 BGN+ BT4.0 Lite-On 3rd WiFi 1x1 BGN+ BT4.0 Atheros WB225(WLAN HB195 1x1 BGN +BT4.0 ATH3012) NI.23600.098 10001018 HON HAI 3rd WiFi 1x1 BGN+ BT4.0 Wireless LAN Broadcom 4313iPA+20702 (WLAN 4313iPA 1x1 BGN+ BT4.0 20702) NI.23600.099 10001018 HON HAI 3rd WiFi 1x1 BGN+ BT4.0 Foxconn 3rd WiFi 1x1 BGN+ BT4.0 Atheros WB225(WLAN HB195 1x1 BGN +BT4.0 ATH3012) NI.23600.101 10001023 LITE-ON 3rd WiFi 2x2 AGN+ BT4.
7-8 Test Compatible Components
CHAPTER 8 Online Support Information
Online Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Online Support Information 0 This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan. Acer's Website offers convenient and valuable support resources.
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