Predator Triton 515-51 SERVICE GUIDE
Revision History Refer to the table below for the updates made to this Predator Triton 515-51 Service Guide. Date Version 01-17-2019 FIRST DRAFT 01-28-2019 V1.00 Chapter Updates Service guide files and updates are available on the ACER/CSD website. For more information, go to http://gcsd.acer.com.tw/GCSD_Portal/. The information in this guide is subject to change without notice. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: ! WARNING: Indicates a potential for personal injury. ! CAUTION: Indicates a potential loss of data or damage to equipment. + IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task. The following typographical conventions are used in this document: Book titles, directory names, file names, path names, and program/process names are shown in italics.
General information Before using this information and the product it supports, read the following general information. This service guide provides you with all technical information relating to the basic configuration for Acer’s global product offering. To better fit local market requirements and enhance product competitiveness, your regional office may have decided to extend the functionality of a machine (such as add-on cards, modems, or extra memory capabilities).
CHAPTER 1 - Hardware Specifications Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 System Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Exit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-14 BIOS Flash Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15 Removing the HDD Password . . . . . . . . . . . . . . . . . . . . . . . . . . .2-16 Removing the HDD Password (DOS) . . . . . . . . . . . . . . . . . . . .2-16 Removing the HDD Password (Windows) . . . . . . . . . . . . . . . . .2-17 Removing BIOS Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing the Camera Module . . . . . . . . . . . . . . . . . . . . . . . . .3-47 LCD Module Reassembly Process . . . . . . . . . . . . . . . . . . . . . . .3-49 Replacing the Camera Module . . . . . . . . . . . . . . . . . . . . . . . . .3-49 Replacing the LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-51 Replacing the LCD Hinge Brackets . . . . . . . . . . . . . . . . . . . . . .3-56 Replacing the LCD Bezel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CHAPTER 5 - Jumper and Connector Locations Mainboard Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3 Clearing Password Check and BIOS Recovery . . . . . . . . . . . . .5-5 Clearing the BIOS Passwords . . . . . . . . . . . . . . . . . . . . . . . . . .5-5 Performing a BIOS Recovery . . . . . . . . . . . . . . . . . . . . . . . . . .5-6 CHAPTER 6 - FRU List Predator Triton 515-51 Exploded Diagrams . . . . . . . . . . . . . . . .6-4 Main Assembly . . . . . . . . . . . . . .
CHAPTER 1 Hardware Specifications
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 System Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 Graphics . . . . . . . . . . . .
Audio Codec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-26 Audio Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-27 Webcam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-27 LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-27 Wireless LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-28 USB Interface . . . . . . . . .
1-4
Hardware Specifications and Configurations This chapter lists the features and specifications of the Predator Triton 515-51 computer. The items listed in this section are for reference only. The exact configuration of your computer depends on the model purchased. Features 0 The following is a summary of the computer’s many features. Operating System Windows® 0 10 Home 64-bit Platform 0 Intel® Coffee Lake H platform Intel® Core™ i7-8750H processor (9 MB L3 Cache, 2.
Graphics 0 ® NVIDIA ® GeForce® RTX 2080 / 2070 with 8 GB of dedicated GDDR6 VRAM or NVIDIA GeForce® RTX 2060 with 6 GB of dedicated GDDR6 VRAM NVIDIA® CUDA™, PhysX™, PureVideo® HD technology, GPU Battery Boost technology, ShadowPlay technology, GameStream technology, Multi-Frame sampled Anti-Aliasing (MFAA), Dynamic Super Resolution (DSR), Voxel Global Illumination (VXGI). Microsoft® DirectX® 12, OpenGL® 4.5, OpenCL™ 1.
Two built-in stereo speakers Realtek ALC289 Communication 0 Webcam 1.0 0 MP HD webcam, featuring: 1280 × 720 resolution 720p HD audio/video recording Super high dynamic range imaging (SHDR) Wireless and networking 0 WLAN: Killer™ Wireless-AC 1550 / 1550i 802.11a/b/g/n/ac Dual 2x2 wireless LAN Band (2.4 GHz and 5 GHz) MU-MIMO technology WPAN: Bluetooth ® 5.
Keyboard and Pointing Device 0 Keyboard 0 86-/87-/90-key Acer FineTip™ RGB backlit keyboard Hotkeys for volume and brightness level, wireless and sleep functions, and display and touchpad toggle Windows Inverted Turbo ® and Application keys “T” cursor keys key and power button key Multilanguage support Touchpad 0 Multi-gesture Gestures Swipes touchpad, supporting two-finger scroll and pinch.
Software and Tools 0 Windows Desktop Apps 0 Content Netflix Games XSplit Gamecaster In-House Acer Configuration Manager Acer Product Registration PredatorSense 3.
Dimensions and Weight 0 Dimensions 0 Width × Depth × Height: 358.5 (W) x 255 (D) x 17.9 (H) mm (14.11 x 10.04 x 0.7 inches) Weight 2.1 0 kg (4.63 lbs.
Notebook Tour 0 This section provides an overview of the features and functions of the notebook. Open Front View Figure 1-1. 0 Open Front View Table 1-1. Open Front View No. Icon Item Description 1 Webcam LED Camera status indicator. 2 Integrated HD webcam Web camera for video communication. 3 Integrated microphone Internal microphone for sound recording and video communication. 4 Power button Turns the computer on and off. 5 Keyboard For entering data into your computer.
Left View 0 Figure 1-2. Left View Table 1-2. Left View No. 1-12 Icon Item Description 1 DC-in jack Connects to the AC adapter. 2 Ethernet (RJ-45) port Connects to an 110/100/1000Mbps/2.5Gbps-based Ethernet network. 3 USB 3.1 Gen 1 port with power-off charging Connects to USB devices (e.g., USB mouse, USB camera). 4 HDMI port Supports high definition digital video connections. 5 Microphone-in jack Connects to an external microphone for recording audio.
Right View 0 Figure 1-3. Right View Table 1-3. Right View No. Icon Item Description 1 Battery indicator Indicates the computer’s battery status. Blue: The computer is in AC mode. Blinking amber: The battery is charging. 2 Power indicator Indicates the computer’s power status. Blue: The computer is turned on. Blinking amber: The computer is in power-saving mode. 3 USB Type-C/ Thunderbolt 3 port Connects to USB devices with a USB Type-C connector.
Base View 0 Figure 1-4. Base View Table 1-4. Base View No. 1-14 Icon Item Description 1 Speaker Outputs sounds. 2 Battery reset pinhole Insert a paperclip into the hole and press for four seconds to reset the computer (simulates removing and reinstalling the battery).
Touchpad Basics Figure 1-5. 0 Touchpad Move finger across the touchpad (1) to move the cursor. Tapping on the touchpad is the same as clicking the left button of a mouse. Press the left (2) and right (3) buttons located beneath the touchpad to perform selection and execution functions. These two buttons are the equivalent of the left and right buttons on a mouse. Table 1-5. Touchpad Basics Function Touchpad (1) Left Button (2) Execute Rapidly tap twice. Quickly click twice.
Keyboard 0 The keyboard contains an overlay numeric keys, inverted “T” cursor key, Windows® key, Application key, function lock keys, and hotkeys controlling various computer features. Figure 1-6. Keyboard Lock Keys 0 The keyboard has three lock keys which the user can toggle on and off. Figure 1-7. Keyboard Lock Keys Table 1-7. Keyboard Lock Keys Lock Key Description Caps Lock When On, all typed alphabetic characters appears in uppercase. Num Lock Fn+F11 Off by default.
Windows Keys 0 The keyboard has two keys that perform Windows-specific functions. Figure 1-8. Windows-specific Keys Table 1-8. Windows-specific Keys Key Windows Logo key Description Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions.
Hotkeys 0 The computer uses hotkeys or key combinations to access most computer controls. To activate hotkeys, press and hold the Fn key before pressing the key in the combination. Figure 1-9. Hotkeys Table 1-9. Hotkeys Hotkey Icon Function Description Fn+F2 Touchpad toggle Turns the internal touchpad on and off. Fn+F3 Airplane mode Turns on / off the computer's network devices. Fn+F4 Sleep Puts the computer in Sleep mode.
D2D Recovery 0 The Disk to Disk (D2D) recovery function allows you to use the recovery partition to troubleshoot your computer. 1. Restart the computer. 2. During POST, press F2 to access the BIOS Setup screen. 3. Select the Main menu. 4. Select the D2D Recovery field and make sure it is set to Enabled. 5. Press F10 to save settings and close the BIOS Setup screen. 6. During POST, press Alt+F10 to enter the system recovery partition. This will display the eRecovery Management window. 7.
Specification Tables 0 Computer Specifications Item Metric Imperial Dimensions Width 35.85 cm 14.11 in Depth 25.50 cm 10.04 in Height 1.79 cm 0.7 in Weight (equipped with 4-cell battery pack) 2.1 kg 4.63 lbs Input power Operating voltage 19.5 V Operating current (max) 8.
System Board Item Specification Core logic Intel® Coffee Lake H Platform Graphics NVIDIA® GeForce® RTX 2080M NVIDIA® GeForce® RTX 2070M NVIDIA® GeForce® RTX 2060M Intel® HD Graphics LAN Killer™ LAN E3000 USB 2.0/3.
CPU Temperature CPU Fan Speed (RPM) GPU2 Fan Speed (RPM) GPU1 Fan Speed (RPM) SPL Spec (dBA) 78 3000 4300 4100 37 85 3200 4700 4600 40 90 3400 5300 5100 43 Throttling 50%: On = 99° C; Off = 85° C OS shuts down at 100° C; Hardware shuts down at 100° C GPU Fan True Value Table CPU Temperature CPU Fan Speed (RPM) GPU2 Fan Speed (RPM) GPU1 Fan Speed (RPM) SPL Spec (dBA) x 2100 2500 2100 46 x 2300 2800 2400 49 x 2600 3100 2600 52 x 2900 3400 2900 55 x 3100 3800 330
Memory Combinations Slot 1 (MB) Slot 2 (MB) Total Memory (MB) 8192 N/A 8192 8192 8192 16384 8192 16384 24576 16384 N/A 16384 16384 16384 32768 Graphics Controller Item Chipset Specification NVIDIA® GeForce® RTX 2080 / 2070 with 8 GB of dedicated GDDR6 VRAM or NVIDIA® GeForce® RTX 2060 with 6 GB of dedicated GDDR6 VRAM System BIOS Item Specification BIOS vendor Insyde Software BIOS version v 1.
Keyboard Item Specification Type Acer FineTip™ RGB backlit keyboard Total number of keys 86-/87-/90-keys Windows logo key Yes Internal and external USB keyboard work simultaneously? Yes Features Hotkeys for volume and brightness level, wireless and sleep functions, and display and touchpad toggle Windows® and Application keys Inverted “T” cursor keys Turbo key and power button key Multilanguage support Solid State Drive (SSD) Item Vendor and models Specification Qimonda F80256PMP, S
Item Specification Viewing angle (H/V) 85/85/85/85 89/89/89/89 Brightness 300 nit 300 nit Surface Antiglare Antiglare (Haze 25%) Contrast ratio 800:1 1200:1 Response time Typical Maximum 9 ms 13 ms 9 ms 12 ms Typical power consumption 8.5 W max. 7.7 W max. Electrical interface eDP (4 Lanes) eDP (4 Lanes) Backlight WLED WLED Weight 310 g Max 300 g Max Physical size 350.66 × 216.156 × 2.8 350.66 × 215.25 × 2.
Supported Display Resolutions Resolution 64 bits Intel NV 720 x 480, 144Hz 3:2 — — v 800 x 600, 144Hz 4:3 v v v 1024 x 768, 144Hz 4:3 v v v 1152 x 864, 144Hz 4:3 v v v 1280 x 600, 144Hz 32:15 v v v 1280 x 720, 144Hz 16:9 v v v 1280 x 768, 144Hz 5:3 v v v 1280 x 800, 144Hz 8:5 v v v 1280 x 960, 144Hz 4:3 v v v 1280 x 1024, 144Hz 5:4 v v v 1360 x 768, 144Hz 85:48 v v v 1366 x 768, 144Hz 16:9 v v v 1400 x 1050, 144Hz 4:3 v v v 1440 x 900, 144Hz 8:5 v v
Audio Interface Item Specification Controller Realtek ALC289 Audio onboard Yes Audio channel Stereo Resolution 16/20/24 bit stereo full duplex Compatibility High Definition Audio Specification Sampling rate 192 kHz resolution VSR (Variable Sampling Rate) Internal microphone Yes, digital microphone Internal speaker/quantity Yes, two speakers Webcam Item Vendor and models Specification Resolution LITEON HD Camera 7BF115N2 CHICONY HD Camera CH_OV9734_RTS5846W 1.
Wireless LAN Item Specification Module Killer™ Wireless-AC 1550 / 1550i Frequency band Dual Band (2.4 GHz and 5 GHz) Protocols and data rates supported 802.11a/b/g/n/ac Interface PCI Express Form factor M.2 (NGFF) mini PCIe card type Antennae Dual MHF4 Antenna Connectors USB Interface Item Controller Specification Integrated in the Mobile Intel® HM370 Express Chipset Number and location of USB port USB 3.1 Gen 1 – Three (2 on right side and 1 on left side) USB 3.
Battery Pack Item Specification Vendor and models Getac AP18J Battery type Lithium-polymer Pack capacity 5550 mAh Number of battery cell 4 Package configuration 4S1P AC Adapter Item Specification Input rating 180 W Input AC current (max) 100-240 V, 2.5 A, 50-60 Hz Output 19.5 V, 3-pin System Power Management Item Power management system Power global states Specification ACPI 3.
System Interrupt Specification Resource Device (ISA) 0x00000000 (00) System timer (ISA) 0x00000001 (01) Standard PS/2 Keyboard (ISA) 0x00000008 (08) System CMOS/real time clock (ISA) 0x00000013 (13) Numeric data proccessor (ISA) 0x0000000E (14) Intel(R) Serial IO GPIO Host Controller - INT3450 (ISA) 0x00000036 (54) ~ (ISA) 0x00000059 (89) Microsoft ACPI-Compliant System (ISA) 0x0000005A (90) I2C HID Device (ISA) 0x0000005A (90) ~ (ISA) 0x000000CC (204) Microsoft ACPI-Compliant System (ISA)
Resource (PCI) 0xFFFFFFFE (-2) Device Intel(R) PCIe Controller (x16) - 1901 System IO Address Map Resource Device [0x00000000 - 0x00000CF7] PCI Express Root complex [0x00000020 - 0x00000021] Programmable interrupt controller [0x00000024 - 0x00000025] Programmable interrupt controller [0x00000028 - 0x00000029] Programmable interrupt controller [0x0000002C - 0x0000002D] Programmable interrupt controller [0x0000002E - 0x0000002F] Motherboard resources [0x00000030 - 0x00000031] Programmable int
Resource Device [0x000000B0 - 0x000000B1] Programmable interrupt controller [0x000000B2 - 0x000000B3] Motherboard resources [0x000000B4 - 0x000000B5] Programmable interrupt controller [0x000000B8 - 0x000000B9] Programmable interrupt controller [0x000000BC - 0x000000BD] Programmable interrupt controller [0x000000F0 - 0x000000F0] Numeric data processor [0x000004D0 - 0x000004D1] Programmable interrupt controller [0x00000D00 - 0x0000FFFF] PCI Express Root complex [0x00001800 - 0x000018FE] Mot
CHAPTER 2 System Utilities
BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3 Navigating the BIOS Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3 BIOS Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4 Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4 Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6 Security . . . . . . . . . . . . .
System Utilities This chapter lists the system utilities installed in the Predator Triton 515-51 computer. BIOS Setup Utility 0 This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may need to be run. Refer to Chapter 4, Troubleshooting when a problem arises.
BIOS Menus 0 This section describes the InsydeH20 BIOS Setup Utility menu tabs. NOTE: NOTE: The screenshots used in this chapter are for reference only. Actual values can vary depending on the computer model. Information 0 This tab shows a summary of the computer‘s hardware information. Information Main InsydeH20 Setup Utility Advanced Security Boot Exit C P U Ty p e : Intel® Core(TM) i7-8750H CPU @ 2.20 GHz S y s t e m B I O S Ve r s i o n : G O P Ve r s i o n : 1.00 Intel(R) GOP Driver [9.
Table 2-1.
Main 0 Use this tab to set the system time and date, enable or disable boot options, and select graphic mode.
Table 2-2. BIOS Main (Continued) Parameter Description Format/Option TBT Wake from S4 Support Option to allow wake capability from S4 of thunderbolt devices. Enabled or Disabled USB Wake from S4 Support Option to allow USB wake from S4. Enabled or Disabled Function key Option to set the Function key to perform special function or activate the F1 to F12 keys. Special keys or Function keys Lid Open Resume Option to enable system to automatically resume after opening the display panel.
Advanced 0 Use this tab to enable Virtualization Technology in BIOS and configure Graphic mode. Information Main InsydeH20 Setup Utility Advanced Security Boot Exit Item Specific Help Intel VTX: Intel VTD: TBT Detection Gain: Graphic mode: F1 Help Esc Exit Figure 2-3. Select Item Select Menu [Enabled] [Enabled] [Disabled] [dGPU only] F5/F6 Enter C h a n g e Va l u e s Select Sub-Menu This is Intel VTX function switch. F9 F10 Setup Defaults Save and Exit BIOS Advanced Table 2-3.
Security 0 Use this tab to safeguard and protect the computer from unauthorized use.
Table 2-4. BIOS Security (Continued) Parameter Description Option Select an UEFI file as trusted for executing Option to launch an UEFI application from the FAT32 EFI partition on your hard drive or FAT32 formatted USB drive. Note: An administrator password is required to configure this parameter. – Restore Secure Boot to Factory Default Option to set the secure boot mode to standard mode which restores the factory defaults. Note: An administrator password is required to configure this parameter.
Setting a Password 0 Follow the succeeding instructions to set the user or supervisor passwords. 1. Press to highlight a Set _______ Password parameter and press Enter. The Set _______ Password dialog box appears. Set Supervisor Password Enter New Password [ Confirm New Password [ Figure 2-5. ] ] Set Supervisor Password 2. Type a new password in the Enter New Password field and press Enter. Passwords are not case sensitive and the length must not exceed eight alphanumeric characters (A-Z, a-z, 0-9).
Changing a Password 0 1. Press to highlight a Set _______ Password parameter and press Enter. The Set _______ Password dialog box appears. Set Supervisor Password Enter Current Password [ Enter New Password [ Confirm New Password [ Figure 2-7. ] ] ] Set Supervisor Password 2. Type the current password in the Enter Current Password field and press Enter. 3. Type the new password in the Enter New Password field. 4. Retype the password in the Confirm New Password field.
Boot 0 Use this tab to set the preferred drive sequence in which the Setup Utility attempts to boot the operating system. By default, the computer searches for boot devices in the following order: 1. Windows Boot Manager 2. Primary Hard Disk Drive 3. Optical disc drive 4. External USB bootable device 5. Network boot - IPV4 6. External USB hard drive 7. External USB optical drive 8. Network boot - IPV6 Press to select a device and press F5 or F6 to move it up or down the list.
Exit 0 Use the Exit tab to save or discard changes and close the BIOS Setup Utility. Information Main InsydeH20 Setup Utility Advanced Security Boot Exit Item Specific Help Exit Saving Changes Exit Discarding Changes Save and Shutdown Load Setup Defaults F1 Help Esc Exit Select Item Select Menu Exit System Setup and save your changes. F5/F6 Enter C h a n g e Va l u e s Select Sub-Menu F9 F10 Setup Defaults Save and Exit Figure 2-10. BIOS Exit Table 2-10.
BIOS Flash Utilities 0 BIOS Flash memory updates are required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before Flash utility is used. NOTE: NOTE: Do not install memory related drivers (XMS, EMS, DPMI) when Flash is used.
Removing the HDD Password 0 This section explains how to remove the HDD password. The HDD Password Utility can be executed in DOS and Windows environment. NOTE: NOTE: If the incorrect HDD password is entered three times in succession, an HDD password error code is generated (Figure 2-11). Write down this password error code then follow the procedures below on how to remove the HDD password. Password Error Status HDD password error code ( XXXXXXXX ) Figure 2-11.
Removing the HDD Password (Windows) 0 To reset the HDD password under Windows environment: 1. Open the computer in a Windows environment. 2. Open the DOS command window. 3. Type the following command: C\> unlockPw.exe XXXXXXXX Figure 2-14. HDD Master Password 4. Write down the generated master password. 5. Reboot the computer. 6. In the HDD password prompt, type the master password generated in step 3, then press Enter. Figure 2-15.
Removing BIOS Passwords 0 This section explains how to remove the BIOS password. The BIOS password can be removed by shorting the hardware gap or by executing the BIOS Password Utility. Removing the BIOS Passwords (Hardware Gap) 0 To clear a lost BIOS password (user or supervisor password), you need to short the clear password hardware gap (G2001) located on the mainboard. Figure 2-16. G2001 Hardware Gap 1.
Removing the BIOS Passwords (Software) 0 The BIOS Password Utility can be executed in DOS and Windows environment. 1. If the incorrect BIOS password is entered three times in succession, a pop out window will appear (Figure 2-17). Select Enter Unlock Password to generate a BIOS password error code. Figure 2-17. Password Error Status 2. Write down this password error code then follow the procedures below on how to remove the BIOS password. Figure 2-18.
8. Key in the generated supervisor password in below window to unlock the system. Figure 2-22. Generated Supervisor Password 9. Perform the “Removing a Password” procedure described on page 2-11 using the generated supervisor password to clear the password. Windows Mode 0 To reset the BIOS password under Windows environment: 1. Open DOS Command Prompt. 2. Type the following command: C\> unlockpw.exe XXXXXXXX Figure 2-23. BIOS Supervisor Password 3. Write down the generated supervisor password. 4.
generated supervisor password to clear the password.
Using DMI Utility 0 The DMI (Desktop Management Interface) Tool generates a standard framework for managing and tracking system components. The DMI utility supports DOS, Window 7 and Windows 8 with WMI interface installation. Using DMI Utility 0 Perform the following steps to use the DMI Utility: 1. Navigate to the correct DMI folder (DMI\Windows\x86 for 32-bit Windows OS or DMI\WIndows\x64 for 64-bit Windows OS). 2. Using your mouse, right click the wDMI32.exe or wDMI64.
. Table 2-17. DMI Tool Command Usage (32-bit Windows) Parameter Description Command Manufacture Name Read Manufacture Name Write Manufacture Name wDMI32.EXE /Rm wDMI32.EXE /Wm [String] Product Name Read Product Name Write Product Name wDMI32.EXE /Rp wDMI32.EXE /Wp [String] F/G Serial Number Read F/G Serial Number Write F/G Serial Number wDMI32.EXE /Rfgsn wDMI32.EXE /Wfgsn [String] M/B Serial Number (Type 2) Read M/B Serial Number (Type 2) Write M/B Serial Number (Type 2) wDMI32.
2-24 System Utilities
CHAPTER 3 Machine Maintenance
Machine Disassembly and Replacement . . . . . . . . . . . . . . . . . .3-5 Recommended Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5 Replacement Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5 Pre-disassembly Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . .3-6 Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7 Main Unit Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the WLAN Antenna . . . . . . . . . . . . . . . . . . . . . . . . . .3-67 Replacing the Left and Right Speakers . . . . . . . . . . . . . . . . . . .3-68 Replacing the Touchpad Module . . . . . . . . . . . . . . . . . . . . . . . .3-70 Replacing the Mainboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-72 Replacing the DC-In Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-78 Replacing the RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-4
Machine Maintenance This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Machine Disassembly and Replacement 0 Cable paths and positioning may not represent the actual model. During the removal and installation of the components, ensure all available cable channels and clips are used and that the cables are replaced in the same position. The screws for the different components vary in size.
Pre-disassembly Instructions 0 Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. Figure 3-1. AC Adapter 3. Place the system on a flat, stable surface.
Disassembly Process 0 The disassembly process is divided into the following stages: Main Unit Disassembly LCD Module Disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence. Observe the order of the sequence to avoid damage to any of the hardware components. For example, if you want to remove the mainboard, you must first remove the keyboard, then disassemble the inside assembly frame in that order. Table 3-1.
Main Unit Disassembly Process 0 Main Unit Disassembly Flowchart 0 LOWER CASE BATTERY PACK DC-IN MODULE WLAN MODULE RTC BATTERY MAIN BOARD LCD MODULE THERMAL MODULE UPPER CASE Figure 3-2. SSD MODULES MEMORY MODULES TURBO KEY MODULE WLAN ANTENNA SPEAKER MODULE TOUCHPAD MODULE Main Unit Disassembly Flowchart Table 3-2. Screw List Step Screw Quantity Acer Part Number Lower Case Disassembly M2.5 x L6 10 86.Q50N1.001 Battery Pack Disassembly M2 x L4 2 86.00E92.
Removing the Lower Case 0 1. Turn the computer over so that the base is facing up. 2. Remove the ten screws securing the lower case to the upper case. Figure 3-3. Lower Case Screws Table 3-3. Screws Step Lower Case Disassembly Screw Quantity Torque M2.5 × L6 10 3.0 ± 0.45 kgf cm Screw Type 3. Pry the sides of the lower case from the upper case to disengage the latches. Figure 3-4.
4. Remove the lower case from the upper case. Figure 3-5.
Removing the Battery Pack 0 1. Perform the Removing the Lower Case procedure described on page 3-9. 2. Disconnect the battery cable from the mainboard. Figure 3-6. Mainboard Connector - Battery Cable 3. Remove the two screws securing the battery pack to the upper case. Figure 3-7. Battery Pack Screws Table 3-7. Screws Step Battery Pack Disassembly Machine Maintenance Screw Quantity Torque M2 × L4 2 1.6 ± 0.
4. Detach the battery pack from the upper case. Figure 3-8. NOTE: Battery Pack NOTE: WEEE Annex VII part. The battery pack has been highlighted with the yellow rectangle in Figure 3-8. Remove the battery and follow local regulations for disposal.
Removing the WLAN Module 0 1. Perform the Removing the Lower Case procedure described on page 3-9. 2. Perform the Removing the Battery Pack procedure described on page 3-11. 3. Unplug the WLAN antenna cables from the WLAN module. + IMPORTANT: For reference during machine reassembly, note which cable color corresponds to the main and auxiliary connectors. Figure 3-9. WLAN Antenna Cables 4. Remove the one screw securing the WLAN module to the upper case. Figure 3-10. WLAN Module Screw Table 3-10.
5. Remove the WLAN module from the mainboard. Figure 3-11. NOTE: WLAN Module NOTE: WEEE Annex VII part. A circuit board that is > 10cm2 has been highlighted with a yellow rectangle in Figure 3-11. Follow the local regulations for disposing this type of circuit board.
Removing the RTC Battery 0 1. Perform the Removing the Lower Case procedure described on page 3-9. 2. Perform the Removing the Battery Pack procedure described on page 3-11. 3. Disconnect the RTC battery cable from the mainboard. Figure 3-12. Mainboard Connector - RTC Battery Cable 4. Gently peel off the RTC battery from the upper case. Figure 3-13. RTC Battery NOTE: NOTE: WEEE Annex VII part. The RTC battery in Figure 3-13 is highlighted with a yellow circle.
Removing the DC-In Cable 0 1. Perform the Removing the Lower Case procedure described on page 3-9. 2. Perform the Removing the Battery Pack procedure described on page 3-11. 3. Disconnect the DC-In cable from the mainboard. Figure 3-14. Mainboard Connector - DC-In Cable 4. Detach the DC-In cable from the upper case. Figure 3-15.
Removing the Mainboard 0 1. Perform the Removing the Lower Case procedure described on page 3-9. 2. Perform the Removing the Battery Pack procedure described on page 3-11. 3. Perform the Removing the WLAN Module procedure described on page 3-13. 4. Perform the Removing the RTC Battery procedure described on page 3-15. 5. Perform the Removing the DC-In Cable procedure described on page 3-16. 6. Carefully peel off the tape securing the eDP cable to the mainboard. Figure 3-16.
8. Carefully peel off the eDP cable from the thermal fan. Figure 3-18. eDP Cable Self-Adhesive Tape 9. Disconnect the speaker cable from the mainboard. Figure 3-19.
10. Disconnect the keyboard cable from the mainboard. Figure 3-20. Mainboard Connector - Keyboard Cable 11. Disconnect the keyboard backlight cable from the mainboard. Figure 3-21.
12. Carefully peel off the mylar from the mainboard. Figure 3-22. Mainboard Mylar 13. Disconnect the turbo key cable from the mainboard. Figure 3-23.
14. Disconnect the touchpad cable from the mainboard. Figure 3-24. Mainboard Connector - Touchpad Cable 15. Remove the six screws securing the mainboard to the upper case. Figure 3-25. Mainboard Screws Table 3-25. Screws Step Mainboard Disassembly Machine Maintenance Screw Quantity Torque M2 × L4 6 1.6 ± 0.
16. Lift up and remove the mainboard. Figure 3-26. Mainboard NOTE: NOTE: WEEE Annex VII part. A circuit board that is >10 cm2 has been highlighted with a yellow rectangle in Figure 3-26. Follow the local regulations for disposing this type of circuit board.
Removing the Touchpad Module 0 1. Perform the Removing the Lower Case procedure described on page 3-9. 2. Perform the Removing the Battery Pack procedure described on page 3-11. 3. Gently lift the mylar covering the touchpad cable and disconnect the touchpad cable from the mainboard. 4. Disconnect the touchpad cable from the touchpad module. Figure 3-27. Touchpad Connector - Touchpad Cable 5. Remove the four screws securing the touchpad module to the upper case. Figure 3-28.
6. "Remove the touchpad module from the upper case. Figure 3-29. Touchpad Module NOTE: NOTE: WEEE Annex VII part. A circuit board that is > 10cm2 has been highlighted with a yellow rectangle in Figure 3-29. Follow local regulations for disposing this type of circuit board.
Removing the Left and Right Speakers 0 1. Perform the Removing the Lower Case procedure described on page 3-9. 2. Perform the Removing the Battery Pack procedure described on page 3-11. 3. Perform the Removing the WLAN Module procedure described on page 3-13. 4. Perform the Removing the RTC Battery procedure described on page 3-15. 5. Perform the Removing the DC-In Cable procedure described on page 3-16. 6. Perform the Removing the Mainboard procedure described on page 3-17. 7.
9. Lift up and remove the left and right speakers. Figure 3-32.
Removing the WLAN Antenna 0 1. Perform the Removing the Lower Case procedure described on page 3-9. 2. Perform the Removing the Battery Pack procedure described on page 3-11. 3. Perform the Removing the WLAN Module procedure described on page 3-13. 4. Perform the Removing the RTC Battery procedure described on page 3-15. 5. Perform the Removing the DC-In Cable procedure described on page 3-16. 6. Perform the Removing the Mainboard procedure described on page 3-17. 7.
9. Gently peel off the WLAN antenna from the upper case. Figure 3-35.
Removing the Turbo Key Module 0 1. Perform the Removing the Lower Case procedure described on page 3-9. 2. Perform the Removing the Battery Pack procedure described on page 3-11. 3. Perform the Removing the WLAN Module procedure described on page 3-13. 4. Perform the Removing the RTC Battery procedure described on page 3-15. 5. Perform the Removing the DC-In Cable procedure described on page 3-16. 6. Perform the Removing the Mainboard procedure described on page 3-17. 7.
10. Remove the two screws securing the turbo key module to the upper case. Figure 3-38. Turbo Key Module Screws Table 3-38. Screws Step Turbo Key Module Disassembly Screw Quantity Torque Screw Type M2 × L2.5 1 1.6 ± 0.24 kgf cm 11. Remove the turbo key module from the upper case. Figure 3-39.
12. Remove the bracket from the turbo key module. Figure 3-40. Turbo Key Bracket NOTE: NOTE: WEEE Annex VII part. A circuit board that is > 10cm2 has been highlighted with a yellow rectangle in Figure 3-40. Follow local regulations for disposing this type of circuit board.
Removing the Memory Modules 0 1. Perform the Removing the Lower Case procedure described on page 3-9. 2. Perform the Removing the Battery Pack procedure described on page 3-11. 3. Perform the Removing the WLAN Module procedure described on page 3-13. 4. Perform the Removing the RTC Battery procedure described on page 3-15. 5. Perform the Removing the DC-In Cable procedure described on page 3-16. 6. Perform the Removing the Mainboard procedure described on page 3-17. 7.
9. Push out the latches on both sides of the DIMM slot (1) until the memory module tilts upward, then detach the memory module from the slot (2). Figure 3-43. Memory Module - DIMM2 Slot NOTE: NOTE: WEEE Annex VII part. A circuit board that is > 10cm2 has been highlighted with a yellow rectangle in Figure 3-43. Follow the local regulations for disposing this type of circuit board. 10. Repeat Step 9 to remove the remaining memory module.
Removing the SSD Modules 0 1. Perform the Removing the Lower Case procedure described on page 3-9. 2. Perform the Removing the Battery Pack procedure described on page 3-11. 3. Perform the Removing the WLAN Module procedure described on page 3-13. 4. Perform the Removing the RTC Battery procedure described on page 3-15. 5. Perform the Removing the DC-In Cable procedure described on page 3-16. 6. Perform the Removing the Mainboard procedure described on page 3-17. 7.
8. Detach the SSD1 module from the mainboard. Figure 3-45. SSD1 Module NOTE: NOTE: WEEE Annex VII part. A circuit board that is > 10cm2 has been highlighted with a yellow rectangle in Figure 3-45. Follow the local regulations for disposing this type of circuit board. 9. Repeat Steps 7~8 to remove the SSD2 module.
Removing the Thermal Module 0 1. Perform the Removing the Lower Case procedure described on page 3-9. 2. Perform the Removing the Battery Pack procedure described on page 3-11. 3. Perform the Removing the WLAN Module procedure described on page 3-13. 4. Perform the Removing the RTC Battery procedure described on page 3-15. 5. Perform the Removing the DC-In Cable procedure described on page 3-16. 6. Perform the Removing the Mainboard procedure described on page 3-17. 7.
9. Disconnect the fan cables from the mainboard. Figure 3-48. Mainboard Connector - Fan Cables 10. Remove the eight screws securing the thermal module to the mainboard. Figure 3-49. Thermal Module Screws Table 3-49. Screws Step Screw Quantity Torque Thermal Module Disassembly M2 × L4 8 1.6 ± 0.
11. Gently lift the thermal module off the mainboard. Figure 3-50.
Removing the Upper Case 0 1. Perform the Removing the Lower Case procedure described on page 3-9. 2. Perform the Removing the Battery Pack procedure described on page 3-11. 3. Perform the Removing the WLAN Module procedure described on page 3-13. 4. Perform the Removing the RTC Battery procedure described on page 3-15. 5. Perform the Removing the DC-In Cable procedure described on page 3-16. 6. Perform the Removing the Mainboard procedure described on page 3-17. 7.
12. Lift up and remove the upper case from the LCD module. Figure 3-52.
LCD Module Disassembly Process 0 LCD Module Disassembly Flowchart 0 LCD MODULE LCD BEZEL LCD HINGE BRACKETS LCD PANEL CAMERA MODULE Figure 3-53. LCD Module Disassembly Flowchart Table 3-53. Screw List Step LCD Hinge Brackets Disassembly Machine Maintenance Screw Quantity Acer Part Number M2.5 x L2.5 6 86.9AR13.
Removing the LCD Bezel 0 1. Perform the Removing the Upper Case procedure described on page 3-39. 2. Carefully pry loose the LCD bezel from the LCD back cover. Start on the bottom side, continue to the left and right sides, and finally the top side. Figure 3-54. LCD Bezel Latches 3. Detach the LCD bezel from the LCD back cover. Figure 3-55.
Removing the LCD Hinge Brackets 0 1. Perform the Removing the Upper Case procedure described on page 3-39. 2. Perform the Removing the LCD Bezel procedure described on page 3-42. 3. Remove the six screws securing the left and right LCD hinge brackets to the LCD panel. Figure 3-56. LCD Hinge Brackets Screws Table 3-56. Screws Step LCD Hinge Brackets Disassembly Screw Quantity Torque M2.5 × L2.5 6 3.0 ± 0.45 kgf cm Screw Type 4. Lift up and remove the LCD hinge brackets. Figure 3-57.
Removing the LCD Panel 0 1. Perform the Removing the Upper Case procedure described on page 3-39. 2. Perform the Removing the LCD Bezel procedure described on page 3-42. 3. Perform the Removing the LCD Hinge Brackets procedure described on page 3-43. 4. Use a tweezer to grab the pull tab then slowly pull the adhesive tape while maintaining constant tension until the tape you have completely removed the tape. Figure 3-58. Double Sided Adhesive Tapes 5.
6. Release the eDP cable from the adhesive tape securing it to the LCD panel. Figure 3-60. eDP Cable Adhesive Tape 7. Release the eDP cable from the transparent adhesive tape securing it to the LCD panel. Figure 3-61.
8. Disconnect the eDP cable from the LCD panel. Figure 3-62. LCD Panel Connector - eDP Cable NOTE: NOTE: WEEE Annex VII part. The LCD panel in Figure 3-62 is highlighted with a yellow rectangle. Detach the LCD panel and follow the local regulations for disposing it.
Removing the Camera Module 0 1. Perform the Removing the Upper Case procedure described on page 3-39. 2. Perform the Removing the LCD Bezel procedure described on page 3-42. 3. Perform the Removing the LCD Hinge Brackets procedure described on page 3-43. 4. Perform the Removing the LCD Panel procedure described on page 3-44. 5. Release the eDP cable from the cable guides and adhesive tapes securing it to the LCD cover. Figure 3-63. eDP Cable 6. Disconnect the eDP cable from the camera module.
7. Carefully pry the camera module off the LCD back cover. Figure 3-65. Camera Module NOTE: NOTE: WEEE Annex VII part. A circuit board that is > 10cm2 has been highlighted with a yellow rectangle in Figure 3-65. Follow the local regulations for disposing this type of circuit board.
LCD Module Reassembly Process 0 Replacing the Camera Module 0 1. Attach a double-sided adhesive tape on the back side of the camera module. Position the camera module on the LCD back cover and press down to secure it in place. Figure 3-66. Camera Module 2. Connect the eDP cable to the module. Figure 3-67.
3. Use the cable guides and adhesive tapes to secure the eDP cable to the LCD cover. Figure 3-68.
Replacing the LCD Panel 0 1. Connect the eDP cable to the LCD panel. Figure 3-69. LCD Panel Connector - eDP Cable 2. Use transparent adhesive tape to secure the eDP cable to the LCD panel. Figure 3-70.
3. Use adhesive tape to secure the eDP cable to the LCD panel. Figure 3-71. eDP Cable Adhesive Tape 4. Remove the white strip cover from the double sided adhesive tapes. Figure 3-72.
5. Place the double sided adhesive tapes into the LCD panel cover as shown and press them down until they stick into place. NOTE: NOTE: Make sure that the non-stick pull tab is located at the top of the LCD panel cover. Figure 3-73. LCD Panel - Double Sided Adhesive Tapes 6. Align and install the four mylar gaskets to the top of the panel frame on the LCD panel cover, as shown. Note that the gasket tabs should be facing upwards. Figure 3-74.
7. Remove the thin blue strip cover from the double sided adhesive tapes. Figure 3-75. Double Sided Adhesive Tapes - Thin Blue Strip Cover 8. Gently place the LCD panel into the LCD back cover. Figure 3-76.
9. After the LCD panel installation is complete, remove the four mylar gaskets from the LCD panel cover. Figure 3-77.
Replacing the LCD Hinge Brackets 0 1. Attach the left and right LCD hinge brackets to the LCD back cover. Figure 3-78. LCD Hinge Brackets 2. Secure the left and right LCD hinge brackets to the LCD back cover using six screws. Figure 3-79. LCD Hinge Brackets Screws Table 3-79. Screws Step LCD Hinge Brackets Reassembly 3-56 Screw Quantity Torque Screw Type M2.5 × L2.5 6 3.0 ± 0.
Replacing the LCD Bezel 0 1. Place the bezel on top of the LCD panel. NOTE: NOTE: Make sure that the eDP cable is properly routed on the left hinge side and there is no gap between the bezel and the back cover. Figure 3-80. LCD Bezel 2. Press the bezel on all sides until it snaps into place. Figure 3-81.
Main Unit Reassembly Process 0 Replacing the Upper Case 0 1. Place the upper case into the LCD module. Figure 3-82. Upper Case 2. Secure the upper case to the LCD module using four screws. Figure 3-83. Upper Case Screws Table 3-83. Screws Step Upper Case Reassembly 3-58 Screw Quantity Torque Screw Type M2.5 × L6 4 3.0 ± 0.45 kgf cm M2 × L2 4 1.6 ± 0.
Replacing the Thermal Module + 0 IMPORTANT: Make sure all thermal pads for the mainboard chipsets and VRAMs are in place before replacing the thermal module. 1. Use a lint-free cloth or cotton swab soaked in isopropyl alcohol or acetone to remove all traces of thermal grease from the contact surfaces on both the heatsink module and the CPU. 2. Apply a small amount of thermal grease onto the center area of the CPU and GPU.
4. Secure the thermal module to the mainboard using eight screws. Figure 3-85. Thermal Module Screws Table 3-85. Screws Step Screw Quantity Torque Screw Type Thermal Module Reassembly M2 × L4 8 1.6 ± 0.24 kgf cm 5. Connect the fan cables to the mainboard. Figure 3-86.
Replacing the SSD Modules 0 1. Place the SSD2 module into the mainboard. Figure 3-87. SSD2 Module 2. Secure the SSD2 module to the mainboard using one screw. Figure 3-88. SSD2 Module Screw Table 3-88. Screw Step SSD2 Module Reassembly Screw Quantity Torque M2 × L2.5 1 1.6 ± 0.24 kgf cm Screw Type 3. Repeat Steps 1~2 to replace the SSD1 module.
Replacing the Memory Module 0 1. Insert the memory module at a 30° angle into the DIMM slot (1) and then press it down (2) until it locks into place. The module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory slot. Figure 3-89. Memory Module - DIMM1 Slot 2. Repeat Step 1 to install the remaining memory module. 3. Use the EMI shielding to cover the memory modules. Figure 3-90.
4. Use adhesive tape to secure the EMI shielding to the thermal module. Figure 3-91.
Replacing the Turbo Key Module 0 1. Use double sided tape to secure the bracket to the turbo key module. Figure 3-92. Turbo Key Bracket 2. Place the turbo key module into the upper case. Figure 3-93.
3. Use two screws to secure the turbo key module to the upper case. Figure 3-94. Turbo Key Module Screws Table 3-94. Screws Step Turbo Key Module Reassembly Screw Quantity Torque M2 × L2.5 1 1.6 ± 0.24 kgf cm Screw Type 4. Use adhesive tape to secure the turbo key module to the upper case. Figure 3-95.
5. Connect the cable to the turbo key module. Figure 3-96.
Replacing the WLAN Antenna 0 1. Place the WLAN antenna into the upper case and press them down until they stick into place. Figure 3-97. WLAN Antenna 2. Use the adhesive tapes and cable guides of the upper case to secure the antenna cables. Figure 3-98.
Replacing the Left and Right Speakers 0 1. Place the left and right speakers into their sockets. Figure 3-99. Left and Right Speakers 2. Use the adhesive tapes and cable guides to secure the speaker cables to the upper case. Figure 3-100.
3. Place the mylar into the upper case as shown and press it down until it sticks into place. Figure 3-101.
Replacing the Touchpad Module 0 1. Insert the touchpad module into the upper case. Figure 3-102. Touchpad Module 2. Use four screws to secure the touchpad module to the upper case. Figure 3-103. Table 3-103. Step Touchpad Module Reassembly 3-70 Touchpad Module Screws Screws Screw Quantity Torque Screw Type M2 × L2 4 1.6 ± 0.
3. Connect the touchpad cable to the touchpad module. Figure 3-104.
Replacing the Mainboard 0 1. Slide the mainboard into the upper case, making sure the I/O ports of the mainboard are extruding from their port holes, and that the turbo key cable, eDP cable, WLAN antenna cables, touchpad cable, speaker cable, keyboard cable and keyboard backlight cable are accessible for reconnection to their respective connectors. Figure 3-105. Mainboard 2. Use six screws to secure the mainboard to the upper case. Figure 3-106. Table 3-106.
3. Connect the touchpad cable to the mainboard. Figure 3-107. Mainboard Connector - Touchpad Cable 4. Connect the turbo key cable to the mainboard. Figure 3-108.
5. Place the mylar into the mainboard as shown and press it down until it sticks into place. Make sure that the keyboard cable and keyboard backlight cable are accessible for reconnection to their respective connectors. Figure 3-109. Mainboard Mylar 6. Connect the keyboard backlight cable to the mainboard. Figure 3-110.
7. Connect the keyboard cable to the mainboard. Figure 3-111. Mainboard Connector - Keyboard Cable 8. Connect the speaker cable to the mainboard. Figure 3-112.
9. Use self-adhesive tape to secure the eDP cable to the thermal fan. Figure 3-113. eDP Cable Self-Adhesive Tape 10. Connect the eDP cable to the mainboard. Figure 3-114.
11. Use transparent adhesive tape to secure the eDP cable to the mainboard. Figure 3-115.
Replacing the DC-In Cable 0 1. Insert the DC-In cable into the upper case. Figure 3-116. DC-In Cable 2. Connect the DC-In cable to the mainboard. Figure 3-117.
Replacing the RTC Battery 0 1. Use self-adhesive tape to secure the RTC battery to the upper case. Figure 3-118. RTC Battery 2. Connect the RTC battery cable to the mainboard. Figure 3-119.
Replacing the WLAN Module 0 1. Insert the WLAN module into the mainboard. Figure 3-120. WLAN Module 2. Secure the WLAN module to the mainboard using one screw. Figure 3-121. Table 3-121. WLAN Module Screw Screw Step WLAN Module Reassembly 3-80 Screw Quantity Torque Screw Type M2 × L4 6 1.6 ± 0.
3. Connect the antenna cables to the WLAN module. If you are installing a 1x1 WLAN board, connect the black antenna cable to the WLAN module. + IMPORTANT: Refer to your machine disassembly note to determine which cable color corresponds to the main (black) and auxiliary (white) connectors. Figure 3-122.
Replacing the Battery Pack 0 1. Insert the battery pack into the upper case. Figure 3-123. Battery Pack 2. Use two screws to secure the battery pack to the upper case. Figure 3-124. Table 3-124. Screws Step Battery Pack Reassembly 3-82 Battery Pack Screws Screw Quantity Torque Screw Type M2 × L4 2 1.6 ± 0.
3. Connect the battery cable to the mainboard. Figure 3-125.
Replacing the Lower Case 0 1. Place the lower case into the upper case. Figure 3-126. Lower Case 2. Press the sides of the lower case into the upper case until it latches into place. Figure 3-127.
3. Use ten screws to secure the lower case to the upper case. Figure 3-128. Table 3-128. Lower Case Screws Screws Step Lower Case Reassembly Machine Maintenance Screw Quantity Torque M2.5 × L6 10 3.0 ± 0.
3-86 Machine Maintenance
CHAPTER 4 Troubleshooting
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3 Power On Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4 No Display Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5 LCD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8 Keyboard Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9 Keyboard Backlight Failure . . . . . . . . . . . .
Troubleshooting This chapter contains information about troubleshooting common problems associated with the Predator Triton 515-51 computer. General Information 0 The following procedures are a guide for troubleshooting computer problems. The step by step procedures are designed to be performed as described. NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1.
Power On Issues 0 If the system does not power on, perform the following, one at a time, to correct the problem. Do not replace a non-defective FRU. Start OK Check AC/Battery Power on NG Swap AC/Battery OK Check power/card reader board/cable connection NG Replace power/card reader board Reconnect power/card reader board cable Replace Mainboard Figure 4-1. Power On Issue Computer Shuts Down Intermittently 0 If the system powers off at intervals, perform the following. 1.
No Display Issues 0 If the Display does not work, perform the following, one at a time. Do not replace a non-defective FRU: Start OK Power On No Power on issues OK Is ext. DDR RAM module well connected? No Check connection OK Is ext. DDR RAM module OK? No Replace ext.
2. Make sure the computer has power by checking for one of the following: Fans start up Status LEDs illuminate If there is no power, refer to the “Power On Issues” section on page 4-4. 3. Drain stored power by removing the power cable and the battery pack. Hold the power button for 10 seconds. 4. Connect the power cable and reboot the computer. 5. Connect an external monitor to the computer and switch between the internal display and the external display by pressing Fn+F5. 6.
Click Apply and check the display. Readjust if necessary. 4. Roll back the video driver to the previous version if updated. 5. Remove and reinstall the video driver. 6. Check the Device Manager to determine that: The device is properly installed. There are no red Xs or yellow exclamation marks There No are no device conflicts hardware is listed under Other Devices 7. If the issue is still not resolved, refer to the Online Support Information on page 8-3. 8.
LCD Failure 0 If the LCD fails, perform the following, one at a time. Do not replace a non-defective FRU: Start OK Check LCD module NG Replace LCD module OK Check LCD cable and LCD connector NG Reconnect LCD cable Replace Mainboard Figure 4-3.
Keyboard Failure 0 If the Keyboard fails, perform the following, one at a time. Do not replace a non-defective FRU: Start OK Check keyboard backlight cable cable connection connection NG Reconnect Reconnect Keyboard backlight Keyboard cable cable OK Check keyboard NG Replace Palm rest/ Upper case assembly (with keyboard) Replace Mainboard Figure 4-4.
Keyboard Backlight Failure 0 If the Keyboard backlight fails, perform the following, one at a time. Do not replace a non-defective FRU: Start OK Check keyboard backlight cable connection NG Reconnect Keyboard backlight cable OK Check keyboard NG Replace Palm rest/ Upper case assembly (with keyboard) Replace Mainboard Figure 4-5.
Touchpad Failure 0 If the Touchpad fails, perform the following, one at a time. Do not replace a non-defective FRU: Start OK Check Touchpad cable connection NG Reconnect the Touchpad cable to Mainboard OK Check Touchpad board NG Replace the Touchpad module/ Touchpad cable Replace Mainboard Figure 4-6.
Internal Speaker Failure 0 If internal Speakers fail, perform the following, one at a time. Do not replace a non-defective FRU: Start OK Check Speaker cable connection Reconnect the Speaker cable NG OK Check Speaker module NG Replace Speaker module Replace Mainboard Figure 4-7. Internal Speaker Failure Sound Problems 0 Perform the following, one at a time. 1. Boot the computer. 2.
8. Make sure that all volume controls are set mid range: Click the volume icon on the task bar Drag the slider to 50. Confirm that the volume is not muted. Click Mixer to verify that other audio applications are set to 50 and not muted. 9. Enter Control Panel in the search box and click Control Panel. 10. Click Hardware and Sound Sound. Confirm that Speakers are selected as the default audio device (green check mark).
Microphone Failure 0 Perform the following: 1. Enter Control Panel in the search box and click Control Panel. 2. Click Hardware and Sound Sound and select the Recording tab. 3. Right click on the Recording tab and select Show Disabled Devices (clear by default). The microphone appears on the Recording tab. 4. Right click on the microphone and select Enable. 5. Select the microphone then click Properties. Select the Levels tab. 6. Increase the volume to the maximum setting and click OK. 7.
USB Failure 0 If the USB fails, perform the following, one at a time. Do not replace a non-defective FRU: Start OK Check power/card reader board cable connection NG OK OK Check power/card reader board NG Reconnect power/card reader board cable Replace power/card reader board cable Replace power/card reader board Replace Mainboard Figure 4-8.
WLAN Failure 0 If the WLAN fails, perform the following, one at a time. Do not replace a non-defective FRU: Start OK Check WLAN/Wimax antenna connection OK Check antenna cable OK Check WLAN/ WiMax card NG Reconnect the WLAN/WiMax antenna OK NG Replace the antenna cable OK NG Replace the WLAN/WiMax card Replace Mainboard Figure 4-9.
Thermal Unit Failure 0 If the Thermal Unit fails, perform the following, one at a time. Do not replace a non-defective FRU: Start OK Check Fan cable connection No Reconnect Fan cable OK Check Fan No Replace the Heat sink module OK Check Heat sink module is well seated No Reseat and fasten heat sink module screws OK Is CPU OK? No Replace M/B Figure 4-10.
Other Functions Failure 0 1. Check if drives are functioning correctly. 2. Check if external modules are functioning correctly. 3. Change mainboard to check if current one is defective.
Intermittent Problems 0 Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, perform the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
POST Codes 0 The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC functionality, PEI functionality, DXE functionality, BDS functionality, POST BDS functionality, SMM functionality, S3 functionality, and ASL functionality. Table 4-2.
Table 4-3.
Table 4-4.
Table 4-4.
Table 4-5.
Table 4-6. PostBDS Functionality Definition Code Description #define POST_BDS_NO_BOOT_DEVICE 0xF9 No Boot Device, PostBDS_NO_BOOT_DEVICE #define POST_BDS_START_IMAGE 0xFB UEFI Boot Start Image, PostBDS_START_IMAGE #define POST_BDS_ENTER_INT19 0xFD Legacy 16 boot entry #define POST_BDS_JUMP_BOOT_SECTOR 0xFE Try to Boot with INT 19 Table 4-7.
Table 4-8.
CHAPTER 5 Jumper and Connector Locations
Mainboard Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3 Clearing Password Check and BIOS Recovery . . . . . . . . . . . . .5-5 Clearing the BIOS Passwords . . . . . . . . . . . . . . . . . . . . . . . . . .5-5 Performing a BIOS Recovery . . . . . . . . . . . . . . . . . . . . . . . . . .
Jumper and Connector Locations This chapter shows the mainboard layout and jumper locations of the Predator Triton 515-51 computer. Mainboard Layout Figure 5-1. 0 Mainboard Top Table 5-1. Mainboard Top No. Code Component No. Code Component 1 VGA1 VGA 11 PWBTN1 Power button 2 CPU1 CPU 12 SSD2 SSD connector 3 DIMM2 DIMM slot 13 SSD1 SSD connector 4 DIMM1 DIMM slot 14 WLAN1 WLAN connector 5 FAN1 Fan cable connector 15 PCH1 Chipset 6 USB1 USB3.
Figure 5-2. Mainboard Bottom Table 5-2. Mainboard Bottom No. 5-4 Code Component No.
Clearing Password Check and BIOS Recovery 0 This section provides procedures for: Clearing the BIOS passwords Performing a BIOS recovery Clearing the BIOS Passwords 0 To clear a lost BIOS password (user or supervisor password), you need to short the clear password hardware gap (G2001) located on the mainboard. Figure 5-3. G2001 Hardware Gap 1. Shut down the computer and disconnect the AC adapter and all other peripherals from the computer. 2.
Performing a BIOS Recovery 0 Boot Block 0 An interruption during a BIOS flash procedure (e.g. a power outage) can corrupt the BIOS code, which will cause the system to go into an unbootable state. The BIOS boot block refers to a special BIOS program that can be used to boot up a system with minimum BIOS initialization.You need to access and execute the boot block to reboot the computer and recover the regular BIOS code.
CHAPTER 6 FRU List
Predator Triton 515-51 Exploded Diagrams . . . . . . . . . . . . . . . .6-4 Main Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4 LCD Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-5 Predator Triton 515-51 FRU List . . . . . . . . . . . . . . . . . . . . . . . . .
FRU (Field Replaceable Unit) List This chapter provides users with a FRU (Field Replaceable Unit) listing in global configurations for the Predator Triton 515-51. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). NOTE: NOTE: WHEN ORDERING FRU PARTS, check the most up-to-date information available on the regional web or channel. Part number changes will not be noted on the printed Service Guide.
Predator Triton 515-51 Exploded Diagrams 0 Main Assembly Figure 6-1. 0 Main Assembly Exploded Diagram Table 6-1. Main Assembly Exploded Diagram No. 6-4 Description Part Number No. Description Part Number 1 Upper Case Assy 460.0GY04.0001 16 Turbo Key Screw 86.4A362.3R0 2 KB Module 46M.0GYCS.0001 17 CPU/GPU Bracket 460.0GY08.0001 3 KB Bracket Assy 460.0GY05.0001 18 Speaker 023.400HN.0001 4 TP Mylar 440.0GY07.0001 19 Battery Module KT.00408.001 5 TP Cable 450.0GY01.
LCD Assembly Figure 6-2. 0 LCD Assembly Exploded Diagram Table 6-2. LCD Assembly Exploded Diagram No. Description Part Number 1 LCD back cover 2 Camera KS.0HD05.013 3 LCD panel KL.1560E.016 4 LCD bezel 460.0GY03.0001 5 LCD right hinge bracket 460.0GY02.0001 6 LCD left hinge bracket 433.0GY02.0001 7 LCD eDP/webcam cable 450.0GY04.0001 7 Hinge Screw FRU (Field Replaceable Unit) List 460.0GY02.0001 86.9AR13.
Predator Triton 515-51 FRU List Category 0 Description Acer Part No. ADAPTER ADAPTER DELTA 180W 19.5V 1.7X5.5X11 ADP-180TB FC LF BLACK SLIMT TYPE. MEET COC TIER 2 / IEC 62368 KP.18001.006 ADAPTER CHICONY POWER 180W 19.5V 1.7X5.5X11 A180A034P LF BLACK SLIMT TYPE. MEET COC TIER 2 / IEC 62368 KP.1800H.001 BATTERY GETAC AP18J POLYMER 4S1P HIGHPOWER 4 CELL 5400MAH MAIN COMMON BNS, GETAC KT.00408.001 TURBO KEY BOARD 55.Q50N1.001 ASSEMBLY TOUCHPAD SYNAPTICS NC.24611.04S W/MYLAR BLACK 56.Q50N1.
Category Power Cord (Cont.) Description Acer Part No. POWER CORD 250V CHINA BK 1M 27.RSF01.007 POWER CORD 125V TAIWAN BK 1M 27.RSF01.008 POWER CORD 125V JAPAN BK 1M 27.RSF01.009 POWER CORD 250V KOREA BK 1M 27.RSF01.010 POWER CORD 250V ISRAEL BK 1M 27.RSF01.011 POWER CORD 250V ARGENTINE BK 1M 27.RSF01.012 POWER CORD 250V BRAZIL BK 1M 27.RSF01.013 POWER CORD 250V SOUTH AFRICA BK 1M 27.RSF01.015 POWER CORD 250V AUSTRALIA BK 1M 27.RSF01.016 POWER CORD 250V AFRICA-S INDIA BK 1M 27.VL0D1.
Category Description Acer Part No. CASE/COVER/BRACKET ASSEMBLY 6-8 MEMORY SHIELDING 33.Q50N1.002 TURBO KEY BOARD BRACKET 33.Q50N1.003 LCD HINGE LEFT & RIGHT KITTING 33.Q50N1.004 LOWER CASE 15.6" BLACK 60.Q50N1.001 LCD COVER 15.6" BLACK W/ PREDATOR LOGO 60.Q50N1.002 LCD BEZEL 15.6" BLACK W/ CAMERA HOLE & PREDATOR LOGO 60.Q50N1.
Category FRU (Field Replaceable Unit) List Description Acer Part No. ASSEMBLY 15.6" UPPER CASE BLACK W/ANTENNA*2 & BL KB LG4P_P90BRL 86KS BLACK ALA-SPANISH NK.I1417.0NE 6B.Q50N1.001 ASSEMBLY 15.6" UPPER CASE BLACK W/ANTENNA*2 & BL KB LG4P_P90BRL 85KS BLACK ARABIC NK.I1417.0N2 6B.Q50N1.002 ASSEMBLY 15.6" UPPER CASE BLACK W/ANTENNA*2 & BL KB LG4P_P90BRL 86KS BLACK BELGIUM NK.I1417.0NF 6B.Q50N1.003 ASSEMBLY 15.6" UPPER CASE BLACK W/ANTENNA*2 & BL KB LG4P_P90BRL 86KS BLACK BRAZILIAN PORTUGUESE NK.
Category Upper Case + KB (Cont.) 6-10 Description Acer Part No. ASSEMBLY 15.6" UPPER CASE BLACK W/ANTENNA*2 & BL KB LG4P_P90BRL 86KS BLACK NORDIC NK.I1417.0NQ 6B.Q50N1.014 ASSEMBLY 15.6" UPPER CASE BLACK W/ANTENNA*2 & BL KB LG4P_P90BRL 86KS BLACK NORWEGIAN NK.I1417.0NR 6B.Q50N1.015 ASSEMBLY 15.6" UPPER CASE BLACK W/ANTENNA*2 & BL KB LG4P_P90BRL 85KS BLACK PERSIAN NK.I1417.0N8 6B.Q50N1.016 ASSEMBLY 15.6" UPPER CASE BLACK W/ANTENNA*2 & BL KB LG4P_P90BRL 86KS BLACK PORTUGUESE NK.I1417.0NS 6B.Q50N1.
Category Upper Case + KB (Cont.) Description Acer Part No. ASSEMBLY 15.6" UPPER CASE BLACK W/ANTENNA*2 & BL KB LG4P_P90BRL 85KS BLACK UKRAINIAN NK.I1417.0N7 6B.Q50N1.027 ASSEMBLY 15.6" UPPER CASE BLACK W/ANTENNA*2 & BL KB LG4P_P90BRL 85KS BLACK US INTERNATIONAL NK.I1417.0NA 6B.Q50N1.028 ASSEMBLY 15.6" UPPER CASE BLACK W/ANTENNA*2 & BL KB LG4P_P90BRL 85KS BLACK US INTERNATIONAL W/ BULGARIA NK.I1417.0ND 6B.Q50N1.029 ASSEMBLY 15.
Category Mainboard (Cont.) Description Acer Part No. MAINBOARD PT515-51_N18EG1 W/CPU INTEL CI78750H & MEM 6GB & RTC BATTERY SUPPORT 180W ADAPTER NB.Q5011.001 MEMORY KINGSTON SO-DIMM DDRIV 2666 16GB ACR26D4S9D8ME-16 LF+HF 1024*8 KN.16G07.028 MEMORY HYNIX SO-DIMM DDRIV 2666 16GB HMA82GS6CJR8N-VK LF+HF 1024*8 1XNM, AL KN.16G0G.031 MEMORY KINGSTON SO-DIMM DDRIV 2666 8GB ACR26D4S9S8ME-8 LF+HF 1024*8 KN.8GB07.042 MEMORY HYNIX SO-DIMM DDRIV 2666 8GB HMA81GS6CJR8N-VK LF+HF 1024*8 1XNM, AL KN.8GB0G.
Category Description Acer Part No. SCREWS SCREW, WAF M24 BZNYLOK CR3+ 86.00E92.724 SCREW, M2XL2.5 T0.5 D4/BLACK 86.M92N1.005 SCREW, M2XL2 T0.35 D7 GL ZN+NYLOK 86.MQJN1.001 SCREW, M2.5XL2.5, T0.6 D8.0 86.MQJN1.003 SCREW M2.5 L6.0 BLACK NICKEL NYLOK 86.MVAN1.002 SCREW M2.5 L6.0 BLACK NICKEL NYLOK 86.Q50N1.001 SPEAKER 23.Q50N1.
6-14 FRU (Field Replaceable Unit) List
CHAPTER 7 Test Compatible Components
Microsoft Windows 10 Environment Test. . . . . . . . . . . . . . . . . .
Test Compatible Components This computer" s compatibility is tested and verified by Acer" s internal testing department. All of its system functions are tested under Windows® 10 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Compatibility Test Report released by the Acer Mobile System Testing Department.
Vendor Type Description Part No. 60063681 LUXVISIONS HD_Mic2_Unifi ed_Narrow Camera LITEON HD Camera 7BF115N2 (add Mic*2) KS.0HD05.013 10001044 CHICONY HD_Mic2_Unifi ed_Narrow Camera CHICONY HD Camera CH_OV9734_RTS5846W_AOET_KMM 3520 Unified2 (add Mic*2) KS.0HD06.009 10001067 INTEL Ci58300H CPU(BGA) Intel Core i5 i5-8300H BGA 2.3G Coffee Lake KC.83001.H00 10001067 INTEL Ci78750H CPU(BGA) Intel Core i7 i7-8750H BGA 2.3G Coffee Lake L3 Cache 9M KC.87501.
Vendor Type Description Part No. 60003316 AUO N15.6FHDSSR IY2B LED LCD Panel AUO 15.6'W FHD None Glare B156HAN08.2 H/W 7A LF 300nit 9ms 800:1 (eDP,IPS,144Hz,OD 3ms GTG,narrow border,2.6t max) KL.15605.053 60038572 BOE(HK) N15.6FHDSSR IY2B LED LCD Panel BOE 15.6'W FHD None Glare NV156FHM-N4K LF 300nit 9ms 1200:1 (eDP,IPS,144Hz,OD 3ms GTG,narrow border,2.6t max) KL.1560E.016 10000981 MISC SO16GBIV Memory SO-DIMM DDRIV 16GB Dummy LF+HF KN.16G00.
Vendor Type Description Part No. 60001915 NVIDIA N18E-G1-KD-A 1 VGA Chip nVidia N18E-G1-KD-A1 N18E-G1-KD-A1 GB4-256, 37.5x37.5mm, 16nm,192bit KG.EG10V.005 60001915 NVIDIA N18E-G1-KDQS-A1 VGA Chip nVidia N18E-G1-KD-QS-A1 N18E-G1-KD-QS-A1 GB4-256, 37.5x37.5mm, 16nm,192bit KG.EG10V.004 60001915 NVIDIA N18E-G2-A1 VGA Chip nVidia N18E-G2-A1 N18E-G2-A1 KG.EG20V.003 60001915 NVIDIA N18E-G2-QS-A 1 VGA Chip nVidia N18E-G2-QS-A1 N18E-G2-QS-A1 KG.EG20V.
CHAPTER 8 Online Support Information
Online Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Online Support Information This section describes online technical support services available to help users repair their Acer Systems. Online Technical Support 0 For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
8-4 Online Support Information
