User manual

30 - Troubleshooting
TROUBLESHOOTING
I can’t connect my Leap Ware to my phone
Make sure both devices are on, Bluetooth is on and the devices are
near each other.
If your Leap Ware does not connect with the Liquid Life app, please
stop and restart Bluetooth on your phone, or restart your phone.
Please also check the Compatibility list on page 35.
My Leap Ware has been disconnected from my phone
A disconnected icon is shown in the Liquid Leap app or
notification tile if the Leap Ware is not connected.
If your Leap Ware is not connected to the Liquid Life app, stop
and restart Bluetooth on your phone, restart your phone and/or restart
the Leap Wear.
Alternatively, restart the app (in your phone’s Settings > Apps > Acer
Liquid Life > Force stop, then open the app).
If your Leap Ware is still disconnected, unpair the Leap Ware using
Acer Liquid Life (in Settings > Device) and pair the devices again.
See Pairing on page 9.
I can’t control music playback
Try launching your device’s music player and start playing a song.
Now you should be able to control the music playback from the Leap
Ware.
The Leap Ware will control apps that are compatible with Basic Music
Control standards.
Warning
If you unpair and pair your devices, you will lose data stored on
the Leap Ware.
If you unpair while your Leap Ware device is not present, you
should reset the Leap Ware before pairing the devices again (on
the Leap Ware, open Settings > Factory Reset > Yes).
See Pairing on page 9.