Manual

41FAQ and troubleshooting
Chapter 10: Appendix
FAQ and troubleshooting
This section lists frequently asked questions that may arise during the use of
your smartphone, and gives easy answers and solutions to these questions.
Other sources of help
Refer to:
Aspect Question Answer
Audio Why is there no sound
coming from the
device?
If the headset is plugged into the device,
the speaker is automatically shut off.
Disconnect the headset.
Check that the device volume setting is not
muted.
Check that the volume control is not at its
lowest setting.
Multimedia files Why can’t I view my
picture files?
You may be trying to view an image that is
not supported. Refer to “Multimedia” on
page 47 for more information.
Why can’t I view my
video files?
You may be trying to view a video that is
not supported. Refer to “Multimedia” on
page 47 for more information.
Why can’t I play my
music files?
You may be trying to play a file that is not
supported. Refer to “Multimedia” on
page 47 for more information.
System information
and performance
How do I check the OS
version of my device?
Tap Menu > Settings > About phone to
check the OS version (Kernel/build number)
and other hardware and software
information.
Power I couldn’t turn on the
device.
The battery power may be depleted.
Recharge the device. Refer to “Charging the
battery” on page 10 for more information.
Heat The phone heats up
when charging or
making long duration
calls.
It is normal for the phone to heat up when
charging. When charging is complete, it will
return to its normal temperature.
It is also normal for the phone to heat up
during long periods of use, such as
watching a video or a long phone
conversation.
All Acer phones are factory tested before
release.
For information on:
Up-to-date information regarding
your smartphone
www.acer.com/
http://mobile.acer.com
Service enquiries www.acer.com/support/