User manual

6 Troubleshooting

Problems following initial system installation

Problems that occur at initial system startup are usually caused by an

incorrect installation or configuration. Hardware failure is a less

frequent cause. If the problem you are experiencing is with a specific

software application, see "Problems with newly installed application

software" on page 90.

First steps checklist

• Is AC power available at the wall outlet?

• Are the power supplies plugged in? Check the AC cable(s) on the

back of the chassis and at the AC source.

• Are all cables correctly connected and secured?

• Are the processors fully seated in their sockets on the server

board?

• Are all standoffs in the proper location and not touching any

components, causing a potential short?

• Are all add-in PCI boards fully seated in their slots on the server

board?

• Are all jumper settings on the server board correct?

• Are all jumper and switch settings on add-in boards and peripheral

devices correct? To check these settings, refer to the

manufacturer's documentation that comes with them. If

applicable, ensure that there are no conflicts—for example, two

add-in boards sharing the same interrupt.

• Are all peripheral devices installed correctly?

• If the system has a hard disk drive, is it properly formatted or

configured?

• Are all device drivers properly installed?

• Are the configuration settings made in Setup correct?

• Is the operating system properly loaded? Refer to the operating

system documentation.

• Did you press the system power on/off switch on the front panel to

turn the server on (power on light should be lit)?

• Is the system power cord properly connected to the system and

plugged into a NEMA 5-15R outlet for 100-120 V~ or a NEMA 6-

15R outlet for 200-240 V~?