AcerPower Sx/Sxb/Sc Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: 49.39J03.001 DOC. NO.
Revision History Please refer to the table below for the updates made on AcerPower SX service guide. Date Chapter Updates 01/11/2001 Chapter 5 Add CN4, SW1 and JP11 01/20/2001 Chapter 1&6 Indicate the the Part nos. of mainboard that supports LAN function. 02/09/2001 Appendix B Add a NOTE below the table of SCO UNIX/Linux Environment Test section. 03/23/2001 Chapter 4 Add troubleshooting information. 05/29/2001 Cover Add AcerPower Sxb on the top cover.
Copyright Copyright © 2001 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: IV Screen messages Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
VI
Table of Contents Chapter 1 System Specifications 1 AcerPower Sx Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 AcerPower Sc Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Chapter 5 Jumper and Connector Information 77 AcerPower Sx/Sxb Jumpers and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . .77 Connector Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 AcerPower Sc Jumpers and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79 Connector Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1 System Specifications Overview The AcerPower Sx is an Intel Pentium III or Cyrix III processor with socket-370 based micro-ATX, IBM PC/AT compatible system with LPC/PCI bus.
AcerPower Sx Features Performance ! Intel Pentium® III, Celeron or Cyrix III processor with integrated L2 cache memory running at 500, 550 and 600 MHz or 533, 667, 733 MHz. ! Two Dual in-line memory module (DIMM) sockets that accept 32, 64, 128 and 256MB, 168-pin DIMM modules, allowing memory upgrade of up to 512 MB ! Power management function (Support for APM-1.2 for Non-ACPI Implementations, ACPI 1.
AcerPower Sc Features Performance ! Intel Tualatin Pentium® III, Celeron Pocessor with integrated L2 cache memory running from 1.1GHz to 1.4 GHz. ! Dual in-line memory module (DIMM) sockets that accept 128MB, 256MB, and 512MB.
Front Panel The computer’s front panel consists of the following: Label 4 Description 1 Headphone/Earphone port 2 CD-ROM tray 3 Stop/Eject button 4 Skip/Forward button 5 CD-ROM LED 6 Increase volume button 7 Decrease volume button 8 Turbo LED 9 Power LED 10 Hard disk drive LED 11 Power button 12 3.5-inch floppy disk drive eject button 13 3.5-inch floppy disk drive 14 3.
Rear Panel The computer’s rear panel consists of the following: Label Description 1 Fan 2 PS/2 keyboard port 3 USB ports 4 Serial port 5 VGA/Monitor port 6 Speaker-out/Line-out port 7 Line-in port 8 Microphone-in port 9 Add-on brackets 10 System main power switch 11 Voltage selector 12 System power socket 13 PS/2 mouse port 14 LAN port 15 Parallel port 16 Game/MIDI port Chapter 1 5
AcerPower Sx Main Board Layout 6 Chapter 1
1. PS/2 keyboard and mouse port 14. Reset 2. USB/LAN port 15. Power Switch 3. Parallel/VGA/serial port 2 16. Battery 4. Game/MIDI port 17. LAN/LED 5. Audio/CD connector 18. Power LED 6. Fax/voice modem connector 19. Hard Disk Drive LED connector 7. PCI slots (three slots) 20. IDE 1 connector 9. Wake on LAN connector 21. IDE 2 connector 10. Serial port 1 22. DIMM sockets (two sockets) 11. SiS950 chipset 23. CPU socket 12. BIOS chipset 24. SiS630 chipset 13.
sx-ch1.fm Page 8 Wednesday, October 31, 2001 3:37 PM AcerPower Sc Main Board Layout 1. IDE 1 connector 10. Fax voice modem connector 2. IDE 2 connector 11. DIMM sockets 3. Hard Disk Drive LED connector 12. CPU socket 4. RTC Battery 13. ATX power connector 5. ROM 14. Audio/CD connector 6. Optional USB ports 15. Audio-in connector 7. Floppy disk drive connector 16. PCI sockets (three slots) 8. SiS950 chipset 17. PS/2 keyboard and mouse port 9.
Keyboard The keyboard has full-sized keys that include separate cursor keys, two Windows keys, and twelve function keys. Cursor keys The cursor keys, also called the arrow keys, let you move the cursor around the screen. They serve the same function as the arrow keys on the numeric keypad when the Num Lock is toggled off. Lock keys The keyboard has three lock keys which you can toggle on and off to switch between two functions.
Windows keys The keyboard has two keys that perform Windows-specific functions. Key Windows logo key Application key 10 Description Start button.
Hardware Specifications and Configurations Processor Item Specification Type AcerPower Sx: Intel Pentium III, Celeron or Cyrix III processor Socket 370 Speed AcerPower Sx: 500/550/600 MHz, 533/667/733 MHz AcerPower Sc: Intel Tualatin Pentium III, Celeron processor AcerPower Sc: Coppermine up to 1.1 GHz Tualatin from 1.2 to 1.4 GHz and above Celeron 850/950 MHz , 1.1/1.2 GHz Minimum operating speed 0 MHz (If Stop CPU Clock in Sleep State in BIOS Setup is set to Enabled.
BIOS Hotkey List Hotkey Alt+F4 Function Enable hidden page of BIOS Setup Utility Description Press in BIOS Setup Utility main menu screen, the Advanced Options menu then appears.
This section has two table lists, system memory specification and the possible combinations of memory module.
Cache Memory Item Specification First-Level Cache Configurations Cache function control Enable/Disable by BIOS Setup Second-Level Cache Configurations Below information is only applicable to system with installed Pentium III processor. L2 Cache RAM type PBSRAM L2 Cache RAM size 256-KB L2 Cache RAM speed One-half the processor core clock frequency L2 Cache RAM voltage Pentium III processor: 1.
Display Screen Resolution Refresh Rate (Hz) Hor. Scan (KHz) Pixel Clock (MHz) 800x600 120 76.1 81.0 800x600 160 101.9 110.0 1024x768 70 56.5 75.0 1024x768 75 60.0 78.8 1024x768 100 79.0 110.0 1280x1024 43 50.0 80.0 1280x1024 60 64.0 110.0 1280x1024 85 91.2 157.5 1600x1200 60 76.2 156.0 1600x1200 85 106.2 229.
Floppy disk drive Interface Item Floppy disk drive controller Specification SiS950 Floppy disk drive controller resident bus ISA bus Support FDD format 360KB, 720KB, 1.2MB, 1.44MB, 2.
USB Port Item Specification Universal HCI USB 1.
I/O Address Map Hex Range Devices 000-01F DMA Controller-1 020-021 Interrupt Controller-1 040-043 System Timer 060-060 Keyboard Controller 8742 061-061 System Speaker 070-071 CMOS RAM Address and Real Time Clock 080-08F DMA Page Register 0A0-0A1 Interrupt Controller-2 0C0-0DF DMA Controller-2 0F0-0FF Math Co-Processor 170-177 Secondary IDE 1F0-1F7 Primary IDE 278-27F Parallel Printer Port 2 2F8-2FF Serial Asynchronous Port 2 378-37F Parallel Printer Port 1 3F0-3F5 Floppy Dis
DRQ Assignment Map DRQx System Devices Add-On-Card Devices DRQ0 N Reserved DRQ1 N Reserved DRQ2 FDD N DRQ3 N Reserved DRQ4 Cascade N DRQ5 N Reserved DRQ6 N Reserved DRQ7 N Reserved NOTE: N - Not be used Main Board Major Chips Item Controller System core logic SiS630 / SiS950 Video controller SiS630 Super I/O controller SiS950 Audio controller SiS630 LAN controller SiS630 HDD controller Built in SiS630 Keyboard controller Built in SiS630 RTC Built in SiS630 Enviro
Switching Power Supply 102W Input Frequency Frequency Variation Range 50MHz 47MHz to 53MHz 60MHz 57MHz to 63MHz Input Voltage Variation Range 100 - 120 VRMS 90 - 132 VRMS 200 - 240 VRMS 180 - 264 VRMS Input Current Measuring Range 4A 90 -132 VRMS 2A 180 - 264 VRMS NOTE: Measure at line input 90 VRMS and maximum load condition. Output Requirements Regulation Current Rating +5V +-5% 15A +12V +-5% 3A -12V +-10% 0.3A +3.
Power Management Function (ACPI support function) Device Standby Mode ! Independent power management timer for hard disk drive devices (0-15 minutes, time step=1 minute). ! Hard disk drive goes into Standby mode (for ATA standard interface). ! Disable V-sync to control the VESA DPMS monitor. ! Resume method: device activated (Keyboard for DOS, keyboard & mouse for Windows). ! Resume recovery time: 3-5 sec. Global Standby Mode ! Global power management timer (2-120 minutes, time step=10 minute).
22 Chapter 1
Chapter 2 System Utilities Most systems are already configured by the manufacturer or the dealer. There is no need to run Setup when starting the computer unless you get a Run Setup message. The Setup program loads configuration values into the battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM. NOTE: If you repeatedly receive Run Setup messages, the battery may be bad. In this case, the system cannot retain configuration values in CMOS.
Entering Setup To enter Setup, press the key combination NOTE: You must press . simultaneously while the system is booting. The Setup Utility main menu then appears: Setup Utility ! System Information ! Product Information ! Disk Drives ! Onboard Peripherals ! Power Management ! Boot Options ! Date and Time ! System Security Load Default Settings Abort Settings Change The system supports two BIOS Utility levels: Basic and Advanced. The above screen is the BIOS Utility Basic Level screen.
The command line at the bottom of the menu tells you how to move within a screen and from one screen to another. ! To select an option, move the highlight bar by pressing ! Press ! To change a parameter setting, press ! Press to return to the main menu. If you are already in the main menu, press exit Setup. to move to the next page or or then press . to return to the previous page. or until the desired setting is found. again to The parameters on the screens show default values.
System Information The following screen appears if you select System Information from the main menu. System Information Processor ................................................................ Pentium III Processor Speed ...................................................... 500E MHz Level 1 Cache ......................................................... 32 KB, Enabled Level 2 Cache.......................................................... 256 KB, Enabled Diskette Drive A ................................
Parameter Description Format Total Memory Specifies the total amount of onboard memory. The memory size is automatically detected by BIOS during the POST. If you install additional memory, the system automatically adjusts this parameter to display the new memory size. Memory size in MB 1st Bank Indicates the type of DRAM installed in the DIMM 1 socket. The None setting indicates that there is no DRAM installed.
Product Information The screen below appears if you select Product Information from the main menu: Product Information Product Name ........................................................AcerPower Sx System S/N ............................................................N/A Main Board ID ....................................................... S57M Main Board S/N ..................................................... N/A System BIOS Version ............................................ V4.0 SMBIOS Version ..
The following table describes the parameters found in this menu: Parameter Description Product Name Displays the model name of your system. System S/N Displays your system’s serial number. Main Board ID Displays the main board’s identification number. Main Board S/N Displays your main board’s serial number. System BIOS Version Specifies the version of your BIOS utility.
Disk Drives Select Disk Drives from the main menu to configure the drives installed in your system. The following screen shows the Disk Drives menu: Disk Drives Diskette Drive A .................................................... [1.44MB 3.5-inch] Diskette Drive B .................................................... [None] ! IDE Primary Channel Master ! IDE Primary Channel Slave ! IDE Secondary Channel Master ! IDE Secondary Channel Slave The following table describes the parameters found in this menu.
IDE Primary/Secondary Channel Master/Slave The following screen appears if you select any of the IDE drive parameters: IDE Primary Channel Master Device Detection Mode .......................................... [Auto] Device Type.......................................................... Hard Disk Cylinder ................................................................ [8354] Head...................................................................... [ 16] Sector.............................................
Parameter 32 Description Options Hard Disk Block Mode This function enhances disk performance depending on the hard disk in use. If you set this parameter to Auto, the BIOS utility automatically detects if the installed hard disk drive supports the Block Mode function. If supported, it allows data transfer in blocks (multiple sectors) at a rate of 256 bytes per cycle.
Onboard Peripherals The Onboard Peripherals menu allows you to configure the onboard devices. Selecting this option from the main menu displays the following screen: Onboard Peripherals Serial Port 1 ............................................................ [Disabled] Base Address ........................................................ [----] IRQ ....................................................................... [-] Serial Port 2 ............................................................
Onboard Peripherals Serial Port 1 .................... [Disabled] Base Address .................. [----] IRQ ........................... [-] Serial Port 2 .................... [Enabled] Base Address .................. [3F8h] IRQ ........................... [4] Parallel Port .................... [Enabled] Base Address .................. [378h] IRQ ........................... [7] Operation Mode ................ [EPP] ECP DMA Channel ............. [-] Floppy Disk Controller ...........
Parameter Operation Mode Description Options Lets you set your parallel port’s operation mode. This parameter is configurable only if the Parallel Port parameter is enabled. Standard Parallel Port (SPP) ECP DMA Channel Allows you to assign a DMA channel for the ECP parallel port function. This parameter is configurable only if you select the Extended Capabilities Port (ECP) as the operation mode. 1, 3 Floppy Disk Controller Lets you enable or disable the onboard floppy disk controller.
Power Management The Power Management menu lets you configure the system power-management feature. It works only under APM mode. IMPORTANT:If an ACPI-aware operating system such as Windows 98 or Windows 2000 is installed in ACPI mode, the operating system will use the ACPI interfaces. Then the settings in Power Management page is non-effective. The following screen shows the Power Management parameters and their default settings: Power Management Power Management Mode .....................................
Parameter Description Options Modem Ring Indicator Wakes the system from Sleep mode once any fax/modem activity is detected. Enabled or Disabled PCI Power Management Allows the system to be awaken by the PME function.
Boot Options This option allows you to specify your preferred settings for bootup. The following screen appears if you select Boot Options from the main menu: Boot Options Boot Sequence 1st. [Floppy Disk A:]! 2nd.[Hard Disk C:]! 3rd.[IDE CD-ROM]! Fast Boot.................................................................[ Auto ] Silent Boot ..............................................................[Enabled ] Num Lock After Boot.............................................[Enabled ] Memory Test.........
Date and Time The following screen appears if you select the Date and Time option from the main menu: Date and Time Date ........................................................................[Mon Jan 03, 2000] Time .......................................................................[HH:MM:SS] The following table describes the parameters found in this menu: Parameter Date Description Lets you set the date following the weekdaymonth-day-year format.
System Security The Setup program has a number of security features to prevent unauthorized access to the system and its data. The following screen appears if you select System Security from the main menu: System Security Supervisor Password............................................... [None] User Password .......................................................[-----] Disk Drive Controller Floppy Drive ........................................................ [Normal] Hard Disk Drive .....................
Setting a Password 1. Enter the BIOS utility and select “System Security” . 2. Highlight the “Supervisor Password” parameter and press Enter. The following screen appears: Supervisor Password Enter your Password twice. The Password may be up to 7 characters long. Enter Password .....................................................["""""""] Enter Password again............................................
Changing or Removing the Password If you want to change one of your passwords, do the following: 1. Enter the BIOS utility and select “System Security”. 2. Highlight the “Supervisor Password” parameter (for Supervisor password) or the “User Password” parameter (a Supervisor Password must be set first before you can change the User password). The Password menu appears. 3. From the Password menu, highlight the “Set or Change Password” option. 4. Enter a new password. 5.
Advanced Options NOTE: The Advanced Options menu is only available if you press F8 or Alt + F4 in the main menu. The “Advanced Options” menu allows you to configure the system memory and PCI device settings. The following screen shows the Advanced Options parameters: Advanced Options ! Memory/Cache Options ! PnP/PCI Options CAUTION: Do not change any settings in the Advanced Options menu if you are not a qualified technician to avoid damaging the system.
The following table describes the parameters found in this sub-menu. Settings in boldface are the default and suggested settings. Parameter 44 Description Options Level 1 Cache (processor Cache) Lets you enable or disable the primary cache memory, i.e., the processor memory. Enabled or Disabled Level 2 Cache Lets you enable or disable the secondary cache memory.
PnP/PCI Options The PnP/PCI Options menu allows you to specify the settings for your PCI devices. Selecting this option displays the following screen: PnP/PCI Options PCI IRQ Setting ..................................................... [Auto] INTA INTB INTC INTD PCI Slot 1 .....................................[--] [--] [--] [--] PCI Slot 2 .....................................[--] [--] [--] [--] PCI Slot 3 .....................................[--] [--] [--] [--] PCI IRQ Sharing...........................
Parameter Description Options Plug and Play OS Set to Yes if the computer is running on Win95/ Win98 or Win2000. For any other OS, set to No. Yes or No Reset Resource Assignments When enabled, avoids IRQ conflict when installing non-PnP and PnP PCI cards. This clears all resource assignments and allows BIOS to reassign resources to all installed PnP devices the next time the system boots. Yes or No After clearing the resource data, it is recommended that you reset the parameter to its default, i.e.
Parameter Description Options Spread Spectrum In order to force EMI pass, this function allows frequency to modulate in an acceptable range. Enabled or Disabled Memory Stable Register This function enables memory run in stable status. Enabled or Disabled RIMM TRDLY value This field defines the minimum round trip propagation time of the RAMbus channel in unit of Rambus clocks.
Abort Settings Change Selecting the Abort Settings Change option from the main menu displays the following dialog box: Abort Settings Change Do you really want to abort settings change? *[Yes] [No] Choosing Yes discards all the changes that you have made and reverts the parameters to their previously saved settings. Choosing No returns you to the main menu. BIOS retains all changes that you have made.
Exiting Setup To exit the BIOS utility, simply press Esc. The following dialog box appears: E xit Setup Settings have been changed. D o you want to save C M O S settings? *[Y es] [N o] Select Yes to exit Setup. Select No to return to the main menu. If you have made changes in the parameter settings, you will be asked if you want to keep the changes made to the BIOS. Select Yes to save your changes before you exit Setup. Select No to discard all changes and exit Setup.
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Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the AcerPower Sx for maintenance and troubleshooting. To disassemble the computer, you need the following tools: ! Wrist grounding strap and conductive mat for preventing electrostatic discharge ! Flat-bladed screwdriver ! Phillips screwdriver ! Hexagonal screwdriver ! Plastic stick NOTE: The screws for the different components vary in size.
Removing a DIMM 1. Press the holding clips on both sides of the socket outward to release the DIMM. 2. Gently pull the DIMM out of the socket. NOTE: The system automatically detects the amount of memory installed. Run Setup to view the new value for total system memory and make a note of it.
Removing the CPU Fan-sink and CPU Board 1. Detach the fan-sink and fan from the CPU. 2. Pull up the socket lever.
3. 54 Remove the CPU.
Opening the Housing IMPORTANT:Turn off the system power (unplug the power cord) before opening the system or connecting or removing any peripheral device. 1. Place the system unit on a flat, steady surface. 2. Remove the four screws from the rear panel. Set the screws aside. You will need them when replacing the housing cover. 3. Push the housing cover slightly backward. 4. Pull the housing cover upward and remove it from the chassis.
Removing an Expansion Board 56 1. Remove the screw on the bracket of an expansion board. Set the screw aside. You will need it when replacing the expansion board. 2. Gently pull out the board to remove it from the expansion slot.
Removing a 3.5-inch Drive Follow these steps to install a 3.5-inch diskette drive or a hard disk drive: 1. Disconnect the disk drive cables and the power cable.
2. Remove the 3.5-inch drive frame from the housing by pressing the tab on top and pivoting the frame outward. NOTE: A metal drive cover should be pulled out before you install a new drive into an empty 3.5-inch bay. This cover should be removed if a 3.5-inch drive is installed. The function of the cover is to prevent EMI effects. 3. 58 Remove the screws along the sides of the drive frame and carefully pull out the 3.5-inch disk drive.
Removing a 5.25-inch Drive To remove a 5.25-inch diskette drive or a CD-ROM drive: 1. Disconnect the diskette drive cable and the power cable. 2. Remove the screws on the sides and gently pull out the diskette drive or CD-ROM to remove it from the housing.
Removing the Main board 60 1. Lay the housing on its side with the open area facing upward. 2. Remove all the necessary screws and carefully pull out the main board.
Removing a Daughterboard 1. Remove the two screws from the daughterboard. 2. Pull up the daughterboard.
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Chapter 4 Troubleshooting This chapter provides troubleshooting information for AcerPower Sx model: Chapter 4 ! Power-On Self-Test (POST) ! Index of Error Messages ! Index of Error Codes and Error Beeps ! Index of Error Symptoms ! Undetermined Problems 63
Power-On Self-Test (POST) Each time you turn on the system, the Power-on Self Test (POST) is initiated. Several items are tested during POST, but is for the most part transparent to the user. The Power-On Self Test (POST) is a BIOS procedure that boots the system, initializes and diagnoses the system components, and controls the operation of the power-on password option.
POST Check Points When POST executes a task, it uses a series of preset numbers called check point to be latched at port 80h, indicating the stages it is currently running. This latch can be read and shown on a debug board. Table D-1 describes the Acer common tasks carried out by POST. A unique check point number represents each task.
Check Point Description 35H PCI pass 0 4EH Scan PnP Devices 4FH Config PnP Devices 40H Initial PCI (1) 41H Initial PCI (2) 42H Initial PCI (3) 44H Initial PCI (4) 45H Initial PCI (5) 50H Initializes video display NOTE: If system has any display card, it should be initialized via its I/O ROM or corresponding initialization program. 51H Copy F-seg from ROM into shadow RAM 54H Process VGA shadow region 4CH Check CPU brand, ID and external frequency 58H 1.
Check Point Description ACH 1. Enables NMI 2. Checks parity, if set 3. Clear screen B0H 1. Checks power-on password 2. Displays configuration mode table 3.
POST Error Messages List If you cannot run the diagnostics program tests but did receive a POST error message, use “POST Error Messages List” to diagnose system problems. If you did not receive any error message, look for a description of your error symptoms in “Error Symptoms List” on page 70. NOTE: When you have deemed it necessary to replace an FRU, and have done so, you must run a total system check to ensure that no other activity has been affected by the change.
BIOS Messages IDE Drive 0 Error IDE Drive 1 Error IDE Drive 2 Error IDE Drive 3 Error IRQ Setting Error Expansion ROM Allocation Fail I/O Resource Conflict(s) Memory Resource Conflict(s) Action/FRU 1. 2. 3. 4. 5. Enter BIOS Setup and load the default settings. Check IDE drive jumper. IDE hard disk drive power. IDE hard disk drive cable/connection. IDE hard disk drive. 1. Load default settings in Setup. 2.
Error Symptoms List NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/ FRU listed in right column is the most likely cause .
Error Symptom Action/FRU Diskette drive read/write error. 1. Diskette. 2. Ensure the diskette drive is not set to Write protect in the Security Options of BIOS Setup. 3. Diskette drive cable. 4. Diskette drive. 5. System board. Diskette drive LED comes on for more than 2 minutes when reading data. 1. 2. 3. 4. Diskette Diskette drive connection/cable Diskette drive System board Diskette drive LED fails to light, and the drive is unable to access for more than 2 minutes. 1. 2. 3. 4. 5.
Error Symptom CD/DVD-ROM drive can play audio CD but no sound output. Action/FRU 1. 2. 3. 4. Ensure the headphone jack of the CD/DVD-ROM has an output. Turn up the sound volume. Speaker power/connection/cable. CD/DVD-ROM drive. Real-Time Clock Real-time clock is inaccurate. 1. Ensure the information in the Date and Time of BIOS Setup is set correctly. 2. RTC battery. 3. System board Audio Audio software program invokes but no sound comes from speakers. 1. Speaker power/connection/cable.
Error Symptom Action/FRU Parallel/Serial Ports Execute “Load BIOS Default Settings” in BIOS Setup to confirm ports presence before diagnosing any parallel/serial ports problems. Serial or parallel port loop-back test failed. 1. Make sure that the LPT# or COM# you test is the same as the setting in BIOS Setup. 2. Loop-back. 3. System board. Printing failed. 1. Ensure the printer driver is properly installed. Refer to the printer service manual. 2. Printer. 3. Printer cable. 4. System board.
Error Beep Definition Beep Code Error Message Description 2-1-2-2 DMA test failure DMA internal register test fail 2-1-1-1 8742 KBC failure KBC self test fail or not installed 2-1-2-1 Refresh failure System DRAM refresh cycle out of spec.
Boot Block Update Function Error Beep Definition If any error occurred during boot block update process, the system will issue specific error beeps and accompanied with an error code to port 80h to indicate the error type. Below is the error codes/error beeps list.
Undetermined Problems If an error message is present, go to “POST Error Messages List” on page 68 . If you did not receive any messages, see if the symptom is listed in “or “Error Symptoms List” on page 70. If you still cannot solve the problem, continue with this check: 1. Check the power supply voltages. If the voltages are correct continue with the following steps: 2. Power off the system unit. 3. Perform the following checks, one by one, until you have isolated the problem FRU. 4.
Chapter 5 Jumper and Connector Information AcerPower Sx/Sxb Jumpers and Connectors Refer to the following figure for the location of the jumpers and connectors on the main board: NOTE: SW1 and JP11 are only available in 99129-1M PCB. NOTE: AcerPower Sx and AcerPower Sxb were using the same mainboard with different part number because the BIOS used by both models were also different. AcerPower Sxb: 91.39J10.008, AcerPower Sx: 53.39J01.071.
Connector Description Connector No.
sx-ch5.fm Page 79 Wednesday, October 31, 2001 4:06 PM AcerPower Sc Jumpers and Connectors Refer to the following figure for the location of the jumpers and connectors on the main board: NOTE: PCB No. 99129-2.
sx-ch5.fm Page 80 Wednesday, October 31, 2001 4:06 PM Connector Description Connector No.
Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of AcerPower Sx. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). NOTE: Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted in the printed Service Guide.
82 Chapter 6
Picture No. Partname Description Part No. CPU/Processor Chapter 6 NS CPU, 500MHz, Socket 370, Celeron, Intel Celeron 500MHz, 128k OD 01.ICLON.500 NS CPU, 533MHz, Socket 370, Celeron, Intel Celeron 533MHz, 128k OD 01.ICLON.533 NS CPU, 733MHz, 133MHz FSB, Coppermine, Intel Coppermine 733MHz, 133MHz FSB, 256K 01.COPRM.73A NS CPU, 667MHz, Socket 370, 133MHz FSB, Coppermine, Intel Coppermine 667MHz, 133MHz FSB, 256K 01.COPRM.
Picture No. Partname Description Part No. Memory NS SDIMM, 32MB, PC-100, Micro SDIMM 32M MT4LSDT464AG-10EC5 / Micro 72.04464.L04 NS SDIMM, 64MB, PC-100, Micro SDIMM 64M MT8LSDT864AG-10EC7/ Micro 72.08864.L04 NS DIMM, 128MB, PC-100, Micro SDIMM 128M MT16LSDT1664AG-10EC / Micro 72.16164.L03 NS DIMM, 64MB, PC-133, Micro DIMM 64M MT8LSDT864AG133C7/ Micro 72.08864.L05 NS DIMM, 128MB, PC-133, Micro DIMM 128M MT16LSDT1664AG-133C7/ Micro 72.16664.
Picture No. Partname Description Part No. NS Monitor, 17" , for AMS JD177H7M(0117708008)/ J71C /Jean 90.38A02.007 NS Monitor, 17" , for AWE/ACG JD177H7T(0117708007)/ J71C /Jean 90.38A02.006 NS FDD, Panasonic FDD 1.44 JU-256A046P ACER V.S 56.01057.194 NS 3.5", U8 4.3GB(U8 Series), Seagate HDD 4.3GB Seagate/ ST34313A 56.02831.221 NS 3.5", U8 8.6GB(U8 Series), Seagate HDD 8.6GB Seagate/ ST38410A 56.02A32.051 NS 3.5",U8 13.0GB(U8 Series), Seagate HDD 13GB Seagate/ ST313021A 56.02A82.
Picture No. Partname Description Part No. NS FDD cable(w/I 2 conn) C.A 34P 2C 280MM FDD H61 50.92205.011 NS IDE Cable(w/I 3 CONN) 450 HDD C.A 40P 3C 150+300MM IDE H61 50.92207.031 NS IDE Cable(w/I 2 CONN) CDROM C.A 40P 2C 350MM IDE H61 50.92206.011 NS Audio Cable W.A 4P 2C Audio 520MM H61 50.37702.041 NS Audio Y Cable C.A 44P 2C 150MM MB/IF V66LT 50.33702.051 NS Mainboard S57M NS Modem board, WS5614PMMU MODEM 33.6(B)GVCSF1136HV+11R 16 54.09242.
Picture No. Partname Description Part No. NS Lan board, 10/100MB, lan card, Netxus LAN ANI/ALN-325/B50 PCI 10/100 54.03111.001 NS Lan board, 10/100MB, Lan card, 3Com 3C905C-TX 10/100Mb Fast EtherLink XLWOL 54.03091.031 NS Lan board, 10/100MB, Lan card, Acer NIC-559A LAN CARD W/O LOOKOUT 91.82610.103 NS Lan board, 10/100 MB, Lan card, Acer NIC-559A LAN CARD W/O BOOTROM 91.82610.104 NS Power Supply, 145W(+5Vsb/ 3A), API SPS 145W API/API-9502071 56.04145.
Picture No. Partname Description Part No. 3 Front Panel CHA ASSY BZL F CHA H61 60.92211.023 NS CD-ROM drive empty cover 002 CVR EMPTY 525 CHA HIPS 002 61 42.92221.011 NS FDD drive empty cover 002 CVR EMPTY 35 CHA HIPS 002 H61 42.92222.011 2 Drive Holder ASSY HDD HOLDER H61 60.92208.002 NS I/O Port Bracket ASSY PORT BRKT B2UL FGA H61 60.92206.111 14 Add-On board port BRKT BKT PORT SECC H51 33.94600.
Picture No. Partname Description Part No. NS Power switch knob CHA KNOB PWR CHA HIPS 002 H61 42.92219.011 NS Power switch knob spring SPRING POWER KNOB SUS IDCMT/FU 34.02708.001 17 Key lock KEY LOCK SUS430 IDK 34.00115.001 15 RTG Bracket port spring SPRING PLT (A) PBSPS T.15 H40 34.93409.001 7 LED cable catch HOLDER WIRI NYLON66 IDC-DT 42.02801.011 NS plate name for I/O port PLT NAME IO PORT for H61 40.92201.341 NS Mainboard Rubber Foot Rubber Foot T-6.8 IDB3 47.91012.
Picture No. Partname Description Part No. Pointing Device NS Mouse, 2-button MOUSE LOGITECH 2 BUTTON/S42 90.00026.915 NS Mouse, wheel MOUSE WHEEL LOGITECH/ 90.35G26.001 S48A S61 NS Mouse, 2-button MUSXJ MOUSE 2 BUTTON PRIMAX/MUSXJ 90.00026.067 NS Mouse, wheel MOUSE WHEEL PRIMAX/ MOSXK D002 90.00026.070 NS Speaker, USB, Midiland SPK USB PWR MIDILAND/ A-1 V66M 90.38A12.
Appendix A Model Definition and Configuration The AcerPower Sx Model No. Define: 1. Trade Mark: 2. Brand Name: Acer 3. Description: SiS 630 chipset based PC system 4. Model No: AP Sx (Acer Power Sx) (S57M/H61) 5. Product Name: Acer Power Sx The AcerPower Sc Model No. Define: 1. Trade Mark: 2. Brand Name: Acer 3. Description: SiS 630ET chipset based PC system 4. Model No: AP Sc (S57M-2/H61) 5.
92 Appendix A
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under MS DOS V6.22, Windows 98 SE, Windows 2000, Windows NT 4.0, IBM OS/2 4.0, Netware 3.12 / 4.11 / 5.0, and UNIX/Linux environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
Microsoft DOS V6.22 Environment Test Item Processor Specifications Celeron 500 MHz Celeron 533 MHz Coppermine 650 MHz Coppermine 667 MHz Memory 32 MB 64 MB 96 MB 128 MB Cache 128 KB Floppy Disk Drive Mitsumi 256 KB Panasonic EIDE Channel 1 Master 8.6 GB 13.0 GB 17.2 GB 20 GB EIDE Channel 1 Slave 4.3 GB 8.4 GB 8.
Microsoft Windows 98 SE (En/TC/SC) Environment Test Item Processor Specifications Celeron 500 MHz Celeron 533 MHz Coppermine 650 MHz Coppermine 667 MHz Memory 32 MB 64 MB 96 MB 128 MB Cache 128 KB Floppy Disk Drive Mitsumi 256 KB Panasonic EIDE Channel 1 Master 8.6 GB 13.0 GB 17.2 GB 20 GB EIDE Channel 1 Slave 4.3 GB 8.4 GB 8.
Item Specifications Adapters Display Adapter ATI 3D Rage Pro PCI Diamond Viper V330 (RIVA 128) Sound/MPEG Adapter Fax/Modem Adapter SiS630 & Crystal 4297 (onboard) Askey Conexant for US 1456VQH75A Askey Conexant for EMEA 1456VQH75A Acer Netxus Conexant for US AMI-RA06P-D Askey Pc-tel for US V1456VQH20B Askey Pc-tel for EMEA V1456VQH20B 96 Appendix B
Microsoft Windows 2000 Environment Test Item Processor Specifications Celeron 533 MHz Coppermine 667 MHz Memory 128 MB 256 MB Cache 128 KB Floppy Disk Drive Mitsumi D353M3 256 KB Panasonic EIDE Channel 1 Master 17.2 GB (U8 Series) 20 GB (Titan) EIDE Channel 1 Slave 4.3 GB (U8 Series) 8.
Microsoft Windows NT 4.0 Environment Test Item Processor Specifications Celeron 533 MHz Coppermine 667 MHz Memory 128 MB Cache 128 KB 256 MB 256 KB Floppy Disk Drive Mitsumi D353M3 Panasonic EIDE Channel 1 Master 17.2 GB (U8 Series) 20 GB (Titan) EIDE Channel 1 Slave 4.3 GB (U8 Series) EIDE Channel 2 Master API 40X CD-ROM 8.
IBM OS/2 Warp 4.
Novell Netware 3.12, 4.11 & 5.0 Environment Test Item Processor Specifications Celeron 500 MHz Celeron 533 MHz Coppermine 650 MHz Coppermine 677 MHz Memory 64 MB 96 MB 128 MB 256 MB Cache 128 KB 256 KB Floppy Disk Drive Mitsumi EIDE Channel 1 Master 4.3 GB Panasonic 8.
SCO UNIX/Linux Environment Test Item Processor Specifications Celeron 533 MHz Coppermine 667 MHz Memory 128 MB Cache 128 KB Floppy Disk Drive Mitsumi D353M3 256 KB Panasonic 3mode EIDE Channel 1 Master 13 GB 20 GB EIDE Channel 2 Master AO CD-940E API 640A-247 Mouse Logitech S42 Primax MUSXJ (002) Monitor Acer 1555 AcerView 1777 Keyboard API 52VL API 62C NOTE: There's no certification available because SiS630 chipset can't support RedHat Linux.
102 Appendix B
Appendix C Online Support Information This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
104 Appendix C
Index A scheme 14 size 14 speed 14 type 14 voltage 14 ACPI 21 Advanced Options 43 PnP/PCI 45 CD-ROM Assignment Map 17 connector 78 ATX Power Chipset Settings 46 connector 78 Delay Transaction 47 ICH Audio Controller 47 ICH Modem Controller 47 Memory Stable Register 47 RIMM TRDLY value 47 Spread Spectrum 47 System Utilities 46 Audio controller 15 Audio CD connector 78 Audio Interface 15 Chipsets 19 B CMOS Setup 23 Basic level 24 Compatibility Test 93 BIOS Setup 23 Connector Description 78, 8
E Hard disk 32-bit access 32 Hard disk block mode 32 Hard Disk LBA Mode 31 head 31 sector 31 Size 31 ECP 16, 35 Environmental Requirements 19 EPP 16 Error Beep Definition 74 IDE Interface 15 Error Codes 70 IDE Primary/Secondary Channel Master/Slave 31 Error Sysmptoms List 70 IDE1 Expansion Board connector 78 Removing 56 IDE2 External VGA Port 2 connector 78 IDSEL 17 F Interface Fax voice modem audio 15 Floppy disk drive 16 IDE 15 Video 14 connector 78 fax/data modem 2, 3 FDC 37C677 16 Intr
PCI IRQ Setting 45 Plug and Play OS 46 Reset Resource Assignments 46 VGA Palette Snoop 45 Microsoft DOS V6.
Load Default Settings 47 Memory/Cache Options 43 Suspend Mode 21 Switching Onboard Peripherals 33 Power Supply 102W 20 PnP/PCI Options 45 Power Management 36 Product Information 28 System Security 40 Time 39 Symptoms List 70 Audio 72 CD/DVD-ROM Drive 71 Diskette Drive 70 Keyboard 73 Memory 70 Modem 72 Monitor 72 Other 73 Parallel Port 73 Power Supply 73 Processor / Processor Fan 70 Real-Time Clock 72 Serial Port 73 System Board 70 Video 72 T Temperature 19 Test Compatible Components 93 Time 39 To 24 T
