User guide
Table Of Contents
- System Specifications
- System Utilities
- Machine Disassembly and Replacement
- Disassembly Requirements
- General Information
- External Module Disassembly Process
- Main Unit Disassembly Process
- Main Unit Disassembly Flowchart
- Removing the Switch Cover
- Removing the Keyboard
- Removing the Power Board
- Removing the Launch Board
- Removing the Antenna
- Removing the LCD Module
- Removing the Upper Cover
- Removing the Finger Print Reader
- Removing the Touch Pad Bracket
- Removing the Left Speaker Module
- Removing the Right Speaker Module
- Removing the Bluetooth Module
- Removing the Modem Module
- Removing the Mainboard
- Removing the USB Board
- Removing the RJ-11 Port
- Removing the Thermal Module
- Removing the CPU
- Removing the VGA Module
- LCD Module Disassembly Process
- LCD Module Reassembly Procedure
- Main Module Reassembly Procedure
- Replacing the VGA Module
- Replacing the CPU
- Replacing the Thermal Module
- Replacing the RJ-11 Port
- Replacing the Mainboard
- Replacing the Modem Module
- Replacing the Bluetooth Board
- Replacing the Right Speaker Module
- Replacing the Launch Board
- Replacing the Finger Print Reader
- Replacing the Touch Pad Bracket
- Replacing the Left Speaker Module
- Replacing the Upper Cover
- Replacing the LCD Module
- Replacing the Antenna Cables
- Replacing the Keyboard
- Replacing the Switch Cover
- Replacing the WLAN Module
- Replacing the Hard Disk Drive Module
- Replacing the DIMM Modules
- Replacing the ODD Module
- Replacing the Lower Covers
- Replacing the NewCard and SD Card Trays
- Troubleshooting
- Common Problems
- Power On Issue
- No Display Issue
- Random Loss of BIOS Settings
- LCD Failure
- Built-In Keyboard Failure
- Touchpad Failure
- Internal Speaker Failure
- Internal Microphone Failure
- HDD Not Operating Correctly
- ODD Failure
- USB Failure (Rightside)
- Modem Function Failure
- Wireless/WiMAX Function Failure
- Bluetooth Function Failure
- Robson Module Failure
- EasyTouch Button Failure
- Fingerprint Reader Failure
- Thermal Unit Failure
- HDMI Switch Failure
- External Mouse Failure
- Other Failures
- Intermittent Problems
- Undetermined Problems
- POST Codes Tables
- Common Problems
- Jumper and Connector Locations
- FRU (Field Replaceable Unit) List
- Model Definition and Configuration
- Test Compatible Components
- Online Support Information
- Index
Appendix C 179
Online Support Information
This section describes online technical support services available to help you repair your Acer Systems.
If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch
office. Acer Branch Offices and Regional Business Units may access our website. However some information
sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
Acer's Website offers you convenient and valuable support resources whenever you need them.
In the Technical Information section you can download information on all of Acer's Notebook, Desktop and
Server models including:
• Service guides for all models
• User's manuals
• Training materials
• Bios updates
• Software utilities
• Spare parts lists
• TABs (Technical Announcement Bulletin)
For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of our
technical material.
Also contained on this website are:
• Detailed information on Acer's International Traveler's Warranty (ITW)
• Returned material authorization procedures
• An overview of all the support services we offer, accompanied by a list of telephone, fax and email
contacts for all your technical queries.
We are always looking for ways to optimize and improve our services, so if you have any suggestions or
comments, please do not hesitate to communicate these to us.
Appendix C