User's Manual
Table Of Contents
- System Specifications
- System Utilities
- Machine Disassembly and Replacement
- Disassembly Requirements
- General Information
- External Module Disassembly Process
- Main Unit Disassembly Process
- Main Unit Disassembly Flowchart
- Removing the Hinge Covers
- Removing the Switch Cover
- Removing the Keyboard
- Removing the Speaker Module
- Removing the LCD Module
- Removing the Upper Cover
- Removing the Finger Print Reader
- Removing the TouchPad Bracket
- Removing the RTC Battery
- Removing the Bluetooth Module
- Removing the USB Board
- Removing the Modem Module
- Removing the Mainboard
- Removing the RJ-11 Port
- Removing the Thermal Module
- Removing the CPU
- LCD Module Disassembly Process
- LCD Module Reassembly Procedure
- Main Module Reassembly Procedure
- Replacing the CPU
- Replacing the Thermal Module
- Replacing the RJ-11 Port
- Replacing the Mainboard
- Removing the RTC Battery
- Replacing the USB Board
- Replacing the Bluetooth Board
- Replacing the Modem Module
- Replacing the TouchPad Bracket
- Replacing the Finger Print Reader
- Replacing the Upper Cover
- Replacing the LCD Module
- Replacing the Speaker Module
- Replacing the Keyboard
- Replacing the Switch Cover
- Replacing the Hinge Covers
- External Module Reassembly Process
- Troubleshooting
- Common Problems
- Power On Issue
- No Display Issue
- Random Loss of BIOS Settings
- LCD Failure
- Built-In Keyboard Failure
- Touchpad Failure
- Internal Speaker Failure
- Internal Microphone Failure
- HDD Not Operating Correctly
- ODD Failure
- USB Failure (Rightside)
- Modem Function Failure
- Wireless Function Failure
- Bluetooth Function Failure
- EasyTouch Button Failure
- Media Board Failure
- Fingerprint Reader Failure
- Thermal Unit Failure
- External Mouse Failure
- Other Failures
- Intermittent Problems
- Undetermined Problems
- POST Codes Tables
- Common Problems
- Jumper and Connector Locations
- FRU (Field Replaceable Unit) List
- Model Definition and Configuration
- Test Compatible Components
- Online Support Information
- Index
Chapter 4 137
Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
4. If the Issue is still not resolved, see “Online Support Information” on page 211.
Symptoms (Verified) Go To
Power On Issue Page 138
No Display Issue Page 139
LCD Failure Page 141
Internal Keyboard Failure Page 141
Touchpad Failure Page 142
Internal Speaker Failure Page 142
Internal Microphone Failure Page 144
ODD Failure Page 146
Rightside USB Failure Page 149
Modem Failure Page 149
WLAN/WiMAX Failure Page 150
Bluetooth Failure Page 150
EasyTouch Button Failure Page 151
Media Board Failure Page 151
Finger Print Reader Failure Page 152
Thermal Unit Failure Page 152
Other Functions Failure Page 153
Intermittent Failures Page 154
Undetermined Failures Page 154
Chapter 4