User Manual
17 
TROUBLESHOOTING 
You can solve many common problems easily, saving you the cost of a possible service call. Try the 
suggestions below to see if you can solve the problem before calling the servicer. 
Problems 
Possible causes 
Remedy 
The unit does not operate 
Bad connection of plug or burnt out fuse 
Unplug the power cord and re-
connect the plug to power 
supply or replace with a new 
fuse 
Abnormal operation of the 
compressor or there is a 
buzzing sound 
The power voltage is out of rated range 
Disconnect the power supply 
immediately and reconnect 
with it after normal voltage. It 
is necessary to have a voltage 
stabilizer in case of poor 
power supply. 
Compressor operates for a 
long time and no frost on the 
surface of the evaporator 
Refrigeration system is at fault (leakage or 
blocked) 
Call for service 
There is frost or ice on the 
walls of the inner cabinet and 
internal temperature is too 
low, the compressor never 
stops running. 
Thermostat does not work 
Call for service 
The temperature setting of the thermostat 
is too low. 
Adjust to a higher temperature 
The internal temperature is 
too high, and the compressor 
never stops operating. 
Bad heat dissipation and ventilation of 
condenser 
Improve ventilation 
Too many warm items were put in at one 
time 
Remove some goods so air 
can circulate 
Door is being opened too frequently during 
initial cool down 
Permit the unit to cool down 
adequately, prevent product 
access during this phase 
Too noisy 
The unit is not level 
Adjust the adjustable legs 
The fastener of the unit is loose 
Tighten the loose fastener 
Pipe near the compressor are touching 
Carefully separate the 
touching pipes 
The side of unit is hot 
The condenser in the side wall gives out 
heat as part of normal operation 
Nothing to worry about. 
Sometimes a light sound of 
water flowing will be heard 
Refrigerant flowing inside the pipe. 
Nothing to worry about. 
There may be condensation 
on the glass door 
High ambient temperature or humid 
conditions 
Dry with a cloth 
The display shows “So” and 
compressor does not run 
The temperature sensor is open circuit 
Call for service 










